“There was a delay with my parcel which I was worried about as I wanted it for a wedding at the weekend, but a few days later I received a notification that it was ready for collection.”
“Unfortunately hat was not delivered due to Supplier issues but my money was refunded very quickly
A major disappointment as it was perfect for the dress I also bought from you”
Weāre really sorry to hear youāre disappointed, Veronica. That isnāt the experience we want for you.
Please contact our Customer Care team with your order details and any specifics about the delivery issue and quality concerns so we can look into this and resolve quickly.
Kind regards,
Team Phase Eight
Weāre really sorry to hear youāre finding it expensive, Linda. That isnāt the experience we want for you.
If youāre open to it, please contact our Customer Care team with a few details about the items youāve bought and any concerns you have so we can look into this and see how we can help.
Kind regards,
Team Phase Eight
“Were very helpful as Evri did not deliver item on first occasion. Phase Eight staff sorted everything out and a replacement arrived the following day”
“Phase Eight have good quality clothing at reasonable prices. My only objection is they deal with more āoccasionā clothes than everyday clothes, which now I am retired I donāt have much need for.”
“I ordered a bag and after two weeks I was told there would be a delay. On chasing up I was then told my order couldnāt be fulfilled. There appears to be real issues with online ordering. I was offered a full refund. Hope you have better luck than me.”
Weāre really sorry to hear youāve had such a frustrating experience, Alison. That isnāt the experience we want for you.
Please contact our Customer Care team with your order number and any details about the delay and cancellation so we can look into this and resolve it as quickly as possible.
Kind regards,
Team Phase Eight
Weāre really sorry to hear youāve not received your item and havenāt had a reply yet. This isnāt the experience we want for you.
Please contact our Customer Care team via email, webchat or whatsapp with your order number and any details about the refund request so we can look into this and resolve it as quickly as possible.
Kind regards,
Team Phase Eight