We’re really sorry to hear your order was cancelled without explanation, and that you didn’t receive any follow-up. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible.
Kind regards,
Team Phase Eight
“It is not how it looks on the website. The trousers are very wide and really long. The images on the website made it look like the trousers were slimmer and shorter almost ankle glazers.”
We’re really sorry to hear you feel this way. That isn’t the experience we want for you, and we appreciate you letting us know.
If you’re open to it, please contact our Customer Care team with a brief description of the issues you’ve seen (and any order details if applicable) so we can look into this and address it promptly.
Kind regards,
Team Phase Eight