“I’m giving three stars because I had a lot of issues receiving this order. It took a total of 8 days to arrive, and it only turned up after I contacted customer service and spent 35 minutes discussing why it hadn’t been dispatched. If I hadn’t chased it up myself, I don’t think anyone would have noticed the so-called “technical issue.” Surely this should have been visible on their system, especially given how long it took to send out the item.
To make matters worse, I didn’t even receive an apology. Overall, not a great experience and quite disappointing.”
“Very disappointed that a) the fact thst online purchased earrings are not refundable. This should be flagged at purchase NOT in small print. b) the earrings have not been returned. So no refund and no return”
Hi Nikki,
I’m really sorry for the frustration around the earrings and the refund situation. This isn’t the experience we want for you. We will raise this feedback with our team.
Regarding the return of the earrings, I can see our team are currently looking into this for you and will be in touch with an update soon.
Kind regards, Phase Eight Customer Care
“I really wanted this dress in a size 16 but the only one available on line was size 18. The staff at Phase Eight in Ringwood tried so hard to find a size 16.
They didn't manage but it wasn't for want of effort.”
Hi Ann,
I’m really sorry you received only the camisole and not the Florentine Semi-Sheer Wrap Top. This isn’t the experience we want for you.
Please do return the camisole back to us and we will be happy to refund this for you. If you need assistance placing a new order please contact our customer care team directly.
Kind regards, Phase Eight Customer Care
“Beautiful dress it's for my sons wedding, I looked for months before I found this in Manchester ,it is perfect in every way .i can't wait to wear it in June”
“Beautiful dress . Gorgeous colour and material and size was really good didn’t go up or down . Fits beautiful . Can’t wait to wear it for an occasion in the Summer.”
“Im usually very happy with my purchases from Phase Eight but unfortunately my most recent purchase was massively too small in the bust area which was very disappointing.”
English
Deutsch
Nederlands
Русский
