“Thank you! The jacket was lovely but several shades too dark for the outfit I'm putting together.
Your staff in the Edinburgh store were very efficient in refunding me.”
“After a blip a couple of years ago, Phase Eight has gone back to having loads of great styles that I like - I wish there were more petite dresses especially in occasion styles. Quality and service always excellent”
“This is a beautiful dress, good quality fabric and a lovely shade of lilac.. perfect for me as I’m tall at 5.11. Can’t wait to wear it as MOG. Only downside was it arrived poorly packaged. For an expensive dress it was screwed up
In a small plastic bag, so I’m going to have to steam it ow iron it, which makes me nervous.”
Hi there,
I’m really sorry to hear about the return and the unresolved refund of the €20 shipping. That isn’t the experience we want for you.
We can now see that a refund has been issued for your returned items. We hope you have a wonderful day!
Kind regards,
Team Phase Eight
Hi Susan,
I’m really sorry to hear about the blurred pattern and the quality issue - that isn’t the experience we want for you.
Please could you contact our Customer Care Team so we can provide you with the best possible resolution?
We appreciate you letting us know and we’ll work to make this right.
Kind regards,
Team Phase Eight
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