We’re really sorry you haven’t received your order yet. This isn’t the experience we want for you.
Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible.
“Drove 18 miles to the store to collect and try the dress on, when the store assistant opened the package only the dress was there not the lace overlay. Had to reorder it and go back again thus weekend, good job I don't need it for few weeks, waiting to hear what phase eight will do.”
We’re really sorry to hear about the missing lace overlay and the extra trip to the store. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and we’ll look into a resolution and next steps as quickly as possible. We can also arrange alternative options if needed.
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