“Usually excellent, unfortunately one of my blouses arrived with a John Lewis security tag still on it .I took it into Phase Eight Market Harborough store but they were unable to remove it.They returned it and reordered the same blouse which arrived safely today.”
Hi Cressida,
I’m really sorry to hear your order hasn’t arrived yet. That certainly isn’t the experience we want for you.
We have now refunded your postage charge and a member of our Customer Care Team has just reached out to you by email.
Thank you so much for bringing this to our attention and we look forward to resolving this for you.
Kind regards,
Team Phase Eight
Hi Mary,
I’m really sorry to hear that the belt hasn’t been included and that it’s been sent twice without it. That isn’t the experience we want for you.
I can see the warehouse had no more stock of this lovely dress and as a result you have now returned to us and been refunded.
We are truly sorry for the inconvenience this has caused. Please feel free to reach out again if we can help with anything else.
Kind regards,
Team Phase Eight
“The dress was fine , but the packaging was just a bag which left the dress very creased , which put me off !!
I also paid for next day delivery and it arrived 5 days later , which is not good enough.
The dress was sent back . Very disappointed in Phase Eight service!!”
Hi Jacqui,
I’m really sorry to hear about the creased dress from the packaging and the delay with your next‑day delivery. I completely understand how disappointing this is for you.
I can see you have now returned the dress back to us, thank you for doing so, and a refund has been processed.
Thank you for bringing this to our attention, and again, we’re so sorry for the disappointment.
Kind regards,
Team Phase Eight
“I was not impressed with the fact you now have to pay a return fee if send back by royal mail which unless you look on the returns section you would not know about as had no emails or cummunication so when returned the fee was taken from my return amount i was shocked.”
“Although the dress was too long for me The whole order process was really good. The delivery was prompt and I was kept informed right up to delivery. The return process was simple and I received my refund within a week
Only complaint is that it doesn’t give the length of the dress on the website”
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