“Beautiful clothes, but I wish you would stop using Evri. Parcel containing Lucinda dress was dumped outside in our porch in the pouring rain, courier did not even knock. I saw that it was there by chance, dress could have been stolen or soaked by the rain.”
Hi Julia,
I’m really sorry the item didn’t meet expectations and arrived creased with the collar detail missing. That isn’t the experience we want.
If you’d like us to look at alternatives, please could you contact our customer care team .
Kind regards,
Team Phase Eight
“Pleased with the ordering and delivery of this coat from phase eight unfortunately the coat was returned as too small and the next size up was out of stock, but I did manage to buy the coat from a different company online in the next size up”
“Phase Eight have some lovely outfits so, I'm looking forward to seeing their spring/summer collection and hoping there is a good selection of smart/casual woman's clothing!”
“The order never arrived , I contacted them via the virtual assistant all very difficult to access . Finally spoke digitally to real person , little to no apology finally gave me refund and code for another order for free postage . I had to wait another 3 days for refund and did try code for postage and unsurprisingly it didn't work ! In summary very poor service , only thing consistent with is sending umpteen emails !”
Hi Sarah,
I’m really sorry to hear your order didn’t arrive and that getting help has been frustrating. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the details of the refund/discount issue? We’ll investigate and ensure the refund and any postage code problems are resolved promptly.
Kind regards,
Team Phase Eight
“To date I am still have not received this item despite paying for next day delivery! But then again because they used EVRI I suppose this is not uncommon and this is not the first time I have this experience!!”
Hi Melanie,
I’m really sorry you’re still waiting for your order and for the issues with the delivery service. That’s not the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the delivery details? We’ll investigate and work to resolve the delivery delay and any associated charges promptly.
Kind regards,
Team Phase Eight
Hi Catherine,
I’m really sorry to hear that the quality wasn’t what you expected. This isn’t the experience we want you to have.
If you’d like any help, please contact our customer care team with your order number and any details (and photos if relevant) and we’ll assist further.
Kind regards,
Team Phase Eight
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