“The delivery company used was very poor. I was messaged on 3 consecutive days with a delivery slot and they failed to deliver on these days/ slots. I contacted Phase 8 with a complaint and have not heard from Phase 8.”
Hi there,
We’re very sorry to hear about the failed delivery attempts and that you haven’t heard back from us. This isn’t the experience we want for you.
Please be assured that we are looking into this matter with our delivery partner to understand what went wrong and to prevent this from happening again. In the meantime, we would like to help resolve this for you as quickly as possible.
Please feel free to send your order details to our Customer Service team so we can investigate further and arrange a suitable resolution?
Thank you for your understanding, and we sincerely apologise for the inconvenience caused.
Kind regards,
Team Phase Eight
Hi Alison,
Thanks for your honest feedback. We’re really glad to hear you usually love our dresses, but we’re sorry this particular item didn’t meet your expectations. If there’s anything specific that didn’t work for you, we’d appreciate the chance to look into it and make things right. Please feel free to reach out to our support team, we’re here to help.
“This is a beautiful dress, lovely material, however, not for me. I ordered a size 10 which was voluminous. I am small, it has a large collar which also didn't suit. I am a Phase Eight fan, regrettably, this dress was very disappointing.”
“Dissapointed with quality an style of many garments in stoc currently . Used to buy regularly when both were of a higher quality great fit and classic style - a great accessory for the cape dress I wore to a recent wedding”
Hi RoseAnne,
Thanks for sharing your feedback. We’re sorry to hear you’re disappointed with the current quality and style of our stock. We value your previous support and will pass your comments to our team for review.
If you’d like, we can look into specific items you’ve been unhappy with or help you find alternatives that better meet your expectations. Please let us know how we can assist.
Kind regards,
Team Phase Eight
Hi Daxa,
We’re very sorry to hear that the dress was not as expected and that you experienced an issue with the finish at the back. This is not the standard we aim to provide, and we understand how disappointing this must have been, especially for a special occasion.
We appreciate you taking the time to share your feedback, and it will be passed on to our quality team for review. Thank you for letting us know, and we apologise for any inconvenience caused.
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