“The packaging was disappointing, especially given the price point of the dress. It arrived in a basic plastic garment cover placed inside another plastic bag, which felt minimal and lacked any sense of care or presentation. For a product positioned at this price level, I would have expected more thoughtful, premium packaging that better reflects the brand and protects the item in a more polished way. However, package arrived promptly and return was easy enough apart from the long queue at the Post Office!”
“I liked the dress but unfortunately there were some marks on it, the most noticeable was on the front near the waist - it looked a bit like ash - as if someone had been smoking near it. I don’t think I should have to pay£1.95 to return it. It’s put me off buying online.”
“Phase 8 is a great company Their is a wide range of quantity goods and as I do most of my shopping online - I can browse at whatever time suits me. From ordering to delivery is slick and easy and if something doesn’t suit there is an easy return system.”
“All the dresses I have bought have been great quality
I bought 2 jumpers recently and was surprised at the poor quality of both jumpers
I bought extra small but they were more a medium size
Very poor quality for the price even on sale”
Hi,
I’m really sorry to hear about the poor quality and sizing issues you’ve encountered. That’s not the experience we want for you.
Please contact us with your order number and any details you can share so we can assist promptly.
Kind regards,
Team Phase Eight
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