Hi Ann,
I’m really sorry to hear the hat arrived damaged and that there was no proper packaging. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and any photos of the damage. We’ll investigate and arrange a replacement or refund as soon as possible, along with any needed apologies.
Kind regards,
Team Phase Eight
“I’ve been super pleased with the Phase Eight sale this year. I’ve bought several items at great reductions. The quality of the clothes has been great. Phase Eight definitely focus on quality unlike some other brands whose quality has reduced lately.”
Hi Gillian,
Thanks for your kind words, we’re glad you love our Phase Eight clothes and find that they are well made too.
Kind regards,
Team Phase Eight