“Linda at the Phase Eight Store in Birmingham was really helpful, in fact she chose this dress for me, something that I perhaps wouldn’t have looked at myself. I decided on this dress, however it had a mark on it and there wasn’t any more in stock, therefore I had to order on line. This was delivered in very quick time. In fact I have purchased my complete outfit for a wedding in May. Thank you Phase Eight.”
“Fascinator was not delivered for 2 weeks, packaging was damaged and fascinator squashed and creased. Long delivery left no time to source a replacement, awaiting decision about whether I can keep with a discount applied. Communication has dried up after requesting this. Feel let down, which is a shame as the item would be lovely if not damaged”
Hi Christine,
We’re really sorry to hear your fascinator arrived damaged and that the delivery and communication didn’t meet your expectations. That isn’t the experience we want for you. If you’d like, please email us at Customer Service and share your order number and any photos of the damaged packaging, and we’ll look into this for you and get back to you promptly.
Kind regards,
Team Phase Eight
“Super fast delivery ! Unfortunately the dress was faulty . I returned to a store . Staff were very helpful with great customer service .
Super fast refund processed within hours .
Great service .”
“Phase eight are generally very good. Easy to deal with, order abd return. I have noted that recently they have changed there overall offers of percentage off, which I loved, to a percentage off only on a minimum spend.”
Hi Michelle,
Thanks for sharing your thoughts. We’re sorry the jacket felt old-looking and didn’t sit well with your dress.
Thank you for returning your order back to us. If you would like to discuss any further, please reach out to our Customer Care Team, your satisfaction is really important to us.
Kind regards,
Team Phase Eight
“Het is een prachtige jurk. Ik bestelde een maat te klein en wacht tot ik mijn geld heb terug ontvangen voordat ik de juiste maat bestel. Er zijn teveel negatieve reviews over de terugbetalingen na retourzending. De ontvangst van mijn retourzending is bevestigd, nu het geld nog.”
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