“I’ve become a fan of Phase Eight for reliability, quality, true sizes, fit beautifully and customer service.
Not to mention the beautiful clothes range.”
“I ordered this online, when it didn’t arrive I tried to contact customer service. Absolutely impossible to get any help. After much frustration and wasted time waiting I got to speak to a real person. She arranged a refund and a 15%discount code. Fantastic went to reorder the bracelet only to find there’s already a15% sitewide discount (so effectively no good will gesture ) and I need to pay £3.95 again for delivery, so as I’d already paid delivery for the original bracelet I don’t feel like paying it again after all the frustration and disappointment at the Phase Eight customer service. Extremely poor and definitely had changed my confidence in buying online from them again.”
“Beautifully styled, very flattering and an essential part of your wardrobe .
Very disappointed with the state of the garment upon delivery and very slow customer service aftercare to deal with the issue”
“it was ripped with a security tag attached so it was returned ordered it again and got the same dress back! emailed customer service asking for my delivery and refund charges to be returned to me no reply as yet”
“Excellent service I received my parcel very promptly - with tracking and emails to keep me up to date, returns are reimbursed quickly.
Will not hesitate to order from phase eight again,”
“I had already bought the dress and wanted the jacket. It was true to size, as was the dress. So often this isn't the case, particularly around the middle. Delivery was quick. Very happy with my purchase”