Hi Beverley,
I’m really sorry to hear the item didn’t fit and you’re checking on your refund. Please could you contact our customer care with your order number so we can look into the refund status and resolve quickly?
Kind regards,
Team Phase Eight
“I ordered this dress for a wedding and paid out £123 approx. It was cancelled. I had to wait for the refund. The dress was still advertised so I ordered it again. Same problem! The dress was still advertised and I really wanted it so I tried the third time. So because the dress had not been taken off the website when it was sold out I forked out £369 for a waste of time and money out of my bank. Then I get an email with this review of the dress I never received!!”
Hi Susan,
I’m really sorry to hear about the repeated issues with the dress and the delays with your refund. That’s understandably frustrating.
If you’d like us to look into this and resolve it quickly, please reach out to us with any relevant details (dates of purchases, refund reference). We’ll investigate and get this sorted for you.
Kind regards,
Team Phase Eight
“I ordered £345 worth of products in October and only one of the items arrived. I spoke to phase eight on the phone and explained the parcel hadn't arrived (was meant to have been delivered by evri). I am still waiting for a refund and no-one has responded to my email. So far I have not been able to contact them on the phone due their reduced customer services hours.”
Hi Sarah,
I’m really sorry to hear about this. That sounds incredibly frustrating. Please could you reach out to our customer care team so that we can resolve this for you. I apologise for any inconvenience caused.
Kind regards,
Team Phase Eight
Hi Helen,
I’m really sorry to hear the Phase Eight dress felt drab and that you’re dealing with excessive creasing. That isn’t what we want for you.
If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the dress. We’ll review and arrange a suitable remedy.
Kind regards,
Team Phase Eight
“I am very disappointed. When the order arrived it contained the lace jacket in the correct size 12. There was not a jump suit but a completely different dress in size 22!
I have been on the chat line twice. The first time the reply’s were so slow I thought it had stopped. The second time i was informed that it was no longer in stock in my size. I asked as I had the jacket would it be possible to find the jumpsuit that matched. At some point during this conversation I was asked to provide proof that I had purchased the items. I found this very insulting. I did receive an apology and was told they would do everything they could to try to find a jumpsuit in my size and a promise was made to email me the following day. I’m still waiting several days later for a reply. I have now returned the jacket and the size 22 dress and hope for a speedy refund.”
Hi Maureen,
I’m really sorry to hear about the mix-up with your order and the delays you’ve experienced. That isn’t the experience we want you to have.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number, the items you received (the lace jacket and the incorrect dress), and the proof of purchase? We’ll investigate right away and work to arrange an appropriate replacement or refund as soon as possible.
Kind regards,
Team Phase Eight
Hi Carolyn,
I’m really sorry you haven’t received your refund yet and that the wrong size was sent. That isn’t the experience we want for you.
Looking at your order I can see that we have refunded in full. Please do get back in touch if you need further assistance.
Kind regards,
Team Phase Eight
“I really like Phase Eight for such a nice choice of elegant clothing for a reasonable price. Online shopping is also very convenient and delivery is quick.I enjoy shopping there.”
“Phase Eight were great at delivering a lot of items I ordered. However I did not keep them all. The shoes looked lovely but not very comfy but I have "difficult" feet!”
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