“Dress is beautiful. But postage/delivery was a big issue. Paid for next day delivery. Ordered Thursday for Delivery on the Friday....dress arrived on the Tuesday. Not impressed with Evri. Hence why 1 star. Why offer a service if it can't be fulfilled.”
Thank you for your feedback—we’re really pleased to hear you love the dress, but we’re very sorry to hear about the delivery delay. We completely understand how frustrating it is to pay for next day delivery and not receive your order on time.
This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention. Your comments about the delivery experience will be shared with our courier partners so we can work to improve this going forward. If you haven’t already, please feel free to contact our customer service team so we can look into this further for you.
Hi there,
Thanks for sharing your feedback. We’re sorry to hear the skirt didn’t fit in your usual size due to the waist being non-stretch. If you’d like, we can help you with a size exchange for a style with more stretch, or advise on sizing down when stretch is present. Please let us know how you’d like to proceed and we’ll assist right away.
Kind regards,
Team Phase Eight
“Ordering process was easy items arrived promptly.
I had ordered multiple items for choice and the returns process was so easy. There was an issue with items that were soiled on arrival. I contacted Phase eight and they sorted out a replacement with 24 hour delivery. Well done phase eight”
“Lovely jumper dress, not too thick & warm so suitable for spring & autumn too. Soft, comfortable & looks good on. I’m 5ft & the dress is a little shorter than I would usually wear, just above the knee, but looks good with black tights & boots, love the funnel neckline, it’s extremely flattering. Would recommend this dress to others.”
“My experience this time was very poor.
Ordered a 16 - label on outside said 16 but dress was a 14
Another person had the same thing happen with the same dress
Paying for postage just added to annoyance”
We’re really sorry to hear about your experience, and especially that the size you received didn’t match what was shown on the label. That’s understandably frustrating, particularly when you’ve also paid for postage.
This is not the standard we expect, and we take reports like this very seriously. We’ll be passing your feedback on to our quality control and fulfilment teams to investigate this issue with the dress and ensure it’s checked properly moving forward.
If you haven’t already, please contact our customer service team so we can look into this for you and make things right.
We’re really sorry to hear your order arrived in a crumpled condition. That’s not the experience we want for our customers, and we understand why you chose to return it.
Your feedback about the packaging has been shared with our fulfilment team so this can be reviewed and improved. If there’s anything further we can help with, please don’t hesitate to get in touch with our customer service team.
We’re sorry to hear the sizing didn’t work out for you. We understand how disappointing it is when an item feels much larger than expected and isn’t flattering when tried on.
Your feedback is really helpful and will be shared with our product team so the fit of this style can be reviewed. If you haven’t already, you’re welcome to return the item and our customer service team can also help with alternative size or style suggestions.
“Ridiculous costs for delivery and return. This dress was thrown in a bag not even on a hanger and the length was about 8 inches too long. Really disappointed in quality and service recently.”
Hi Nora,
Thanks for sharing your experience. We’re sorry to hear about the high delivery/return costs and the dress quality and fit. We’ll pass your comments to the team for review. If you’d like, we can look into a resolution for your order, including a return or exchange, and we can provide care tips for future purchases.
Kind regards,
Team Phase Eight
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