Hi Jennifer,
Thanks for the great feedback on service and delivery, we’re glad you had a positive experience. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
Hi Hannah,
Thanks for the great feedback on speedy delivery and the easy return process, we’re glad you had a positive experience. If there’s anything else you’d like us to assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“I am a long standing customer and have always enjoyed good service. The clothes are always exactly what I want and the quality has never dropped. Phase Eight is always exceedingly good value for money. Long may that continue.”
“My delivery was in really poor condition, I would like to have bought more but it all seemed so creased and therefore unsuitable to take on holiday. I prefer shopping in your stores. Sadly this is a limited option in Cornwall.”
We’re really sorry to hear your order arrived in poor condition and that it wasn’t suitable for your holiday. We completely understand how disappointing that must have been, especially when you were hoping to purchase more.
Your feedback about the condition on arrival is really important and will be shared with our fulfilment team to review how items are packed and protected in transit. We also appreciate your comments about store availability in Cornwall, and we’ll make sure this is passed on to the relevant team.
If there’s anything we can do to help further, please don’t hesitate to get in touch with our customer service team.
We’re sorry to hear that your blouse was missing from your order—that’s not the experience we want for our customers.
Please get in touch with our customer service team with your order details so we can look into this straight away and arrange a resolution for you. We’ll make sure this is investigated and put right as quickly as possible.
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