Hi Janna,
I’m really sorry to hear your order has not been delivered, this is not the experience we want our customers to have at all. Please do reach out to customer care with your order details so we can advise for you.
Kind regards,
Phase Eight Customer Care.
“If i could give no stars i would! I bought the Tallulah dress, bag, shoes and jacket all to match. I had an email cancelling the jacket. A few days later another email saying they had the jacket in stock would i like it so i ordered again about 6 days later my order was cancelled again. I then ordered the long jacket which has actually arrived. The Dress which has a lace top also had problems it was the last one so i couldnt send back but the top was oddly shaped so i have to get that altered, i bought this in the sale if i had paid full price i would have been even more dissappointed with the quality of this top. theres also a broken button again can be fixed but in reality should not have been sent out. Phase Eight also offered free delivery but the code would not work, they then said i could pay it and they would refund!
Considering the price of your products your customer service is lacking. The staff in your Lincon store are delightful and extremly helpful a shame this isnt across the whole of your company.
You then sent me this link asking for a rating on the short Tallulah jacket that i have never recieved!”
Hi Caroline,
I’m really sorry you’ve had such a frustrating experience with cancellations, stock updates, and the quality issues you’ve described. This isn’t what we want for our customers.
Looking at your order it has been refunded, but please contact our customer care team with your order number if you still need assistance.
Kind regards,
Team Phase Eight
Hi Peter,
I’m really sorry you’re still waiting for your refund.
Please could you share your order details and proof of postage via email to our customer care team so we can resolve this for you.
Kind regards,
Team Phase Eight
“Lovely shoes just not suitable for me, when I tried them on and took a few steps my feet slid down them over the edge of the sole, so I had to return them, Phase Eight really good and refunded me”
“This coat is smaller than a 22. Sleeves are tight and it was missing a button. I am not able to return it as I did not realise sale items only had 14 days for returns and not the normal 28. I usually love my Phase Eight purchases but this is disappointing.”
Hi Alyson,
I’m really sorry to hear the coat didn’t fit and was missing a button, and that the return window caused frustration. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the item details? We’ll review and arrange a suitable remedy for you.
Kind regards,
Team Phase Eight
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