Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,256 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,485

Anonymous

Anonymous // 01/01/2019

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“Good quality”

Helpful Report

Posted 7 months ago

“Like their clothing”

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Posted 7 months ago

“The packaging was disappointing, especially given the price point of the dress. It arrived in a basic plastic garment cover placed inside another plastic bag, which felt minimal and lacked any sense of care or presentation. For a product positioned at this price level, I would have expected more thoughtful, premium packaging that better reflects the brand and protects the item in a more polished way. However, package arrived promptly and return was easy enough apart from the long queue at the Post Office!”

Helpful Report

Posted 7 months ago

Hi Farahnaz, Thanks for sharing your experience. We’re sorry to hear the packaging didn’t meet your expectations and that the presentational aspect felt minimal, especially given the price point. We’re glad the delivery and return process went smoothly aside from the Post Office queue, and we’ll pass your feedback to our packaging team for review. If you’d like, we can suggest items with more premium packaging or arrange an alternative option for you in the future. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 6 months ago

“I liked the dress but unfortunately there were some marks on it, the most noticeable was on the front near the waist - it looked a bit like ash - as if someone had been smoking near it. I don’t think I should have to pay£1.95 to return it. It’s put me off buying online.”

Helpful Report

Posted 7 months ago

Hi there, Thanks for letting us know. I’m sorry to hear there were marks on the dress and that the return postage added a cost that’s put you off buying online. That isn’t the experience we want for our customers. If you’d like, we can help with a replacement, exchange, or a refund for the item, and we can review the return postage policy for you. Please share your order number and any preferred option, and we’ll take it from there. Kind regards, Team Phase Eight

Posted 6 months ago

“Phase Eight is my absolutely favourite retailer. Especially the fact they do petite. For me clothes are affordable but great quality.”

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Posted 7 months ago

“Packaging was poor and dress was extremely crumpled on arrival”

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Posted 7 months ago

“Very efficient service”

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Posted 7 months ago

“The dress I ordered was lovely and fitted well but the fabric was stiff and the colour didn’t suit me”

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Posted 7 months ago

Hi Vivienne, Thanks for sharing your feedback. We’re glad the dress fitted well and looked lovely, but we’re sorry the fabric felt stiff and the colour wasn’t right for you. We’ll pass your comments to our product team for review. If you’d like, we can help you find alternatives with softer fabrics or different colours, or assist with return/exchange options. Please let us know how we can assist. Kind regards, Team Phase Eight

Posted 6 months ago

“Phase 8 is a great company Their is a wide range of quantity goods and as I do most of my shopping online - I can browse at whatever time suits me. From ordering to delivery is slick and easy and if something doesn’t suit there is an easy return system.”

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Posted 7 months ago

“This dress hangs well and looks great for my special occasion. It is quite long on me so have had to had 8 inches taken off the hem.”

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Posted 7 months ago

“Quick service on line . Fabrics not always as they look in a photo”

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Posted 7 months ago

“All the dresses I have bought have been great quality I bought 2 jumpers recently and was surprised at the poor quality of both jumpers I bought extra small but they were more a medium size Very poor quality for the price even on sale”

Helpful Report

Posted 7 months ago

Hi, I’m really sorry to hear about the poor quality and sizing issues you’ve encountered. That’s not the experience we want for you. Please contact us with your order number and any details you can share so we can assist promptly. Kind regards, Team Phase Eight

Posted 7 months ago

“Easy to order and prompt delivery.”

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Posted 7 months ago

“Ordered and received in 3 days.”

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Posted 7 months ago

“Fast delivery and returns process”

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Posted 7 months ago

Hi Julia, Thanks for your feedback. We’re glad to hear your delivery and returns were fast. If there’s anything else you’d like to share or if you need help finding items you’ll love, we’re here to assist. Kind regards, Team Phase Eight

Posted 6 months ago

“Nice shape and quality”

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Posted 7 months ago

“Very nice fitting outfit. Comfortable nice colour too”

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Posted 7 months ago

“Lovely dress, beautiful material.”

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Posted 7 months ago

“Beautiful”

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Posted 7 months ago

“Love the dresses but need to make shorter”

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Posted 7 months ago

Phase Eight is rated 4.3 based on 7,256 reviews