We’re sorry to hear about your experience and the inconvenience of having to return your item in person.
Your feedback is appreciated and will be shared with our team to help improve our service.
Thank you for your feedback, Shirley. We’re really sorry to hear you were disappointed with your experience. We would love to try and put it right.
Please do reach out to us: https://www.phase-eight.com/here-to-help/contact-us.html
“I was extremely disappointed with the packaging. The belt was wound tightly around the waist of the dress which was then scrunched into a plastic bag, followed by a paper bag. Consequently the dress was very creased on arrival. Delivery was prompt and the returns procedure was good. In future I would prefer to go in store rather than buy online
.”
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