“I was so excited to see this cardigan on your website. I bought it last year in Blue and have been trying to locate it in White but to no avail. Then, in the sale, I found it on the Phase Eight own website in my size! I ordered it. The money was taken out of my account and then I waited and waited for it to arrive. It was over New Year so I wasn't surprised that it hadn't arrived and then out of the blue and email saying the item wasn't available and my money would be refunded. Very poor Phase Eight.”
Hi Christine. Thanks for getting in touch. I’m really sorry for the confusion and the disappointment this has caused with your Phase Eight order.
If you’d like, we can check if the Blue cardigan is available again in your size in White somewhere in Phase Eight or suggest similar options. Please feel free to reach out to us and we will be more than happy to assist.
“I only deed this for myself but as it had pale blue on it (which doesn’t suit me) I gave it to my mother in law. I didn’t try it on but presume it fitted her as she didn’t give it back to me.”
“I ordered and paid for this item on 30/12/25. As of 14/01/26 I have not received the item and no update from Phase Eight as to when I should expect to receive it. I would prefer to cancel and get a refund but website advises that is not possible. Very unhappy with the service received so far.”
Hi Natalie. Thanks for getting in touch. We’re really sorry to hear your order hasn’t arrived and that you’ve had no updates. We understand how frustrating this is.
To help resolve this quickly, could you please get in contact with us? We will be sure to come to a suitable solution for you.
Hi there. Thanks for getting in touch. We’re sorry to hear that you’re not finding our styles fresh and that the fit and sizing haven’t met your expectations. We’ll pass your feedback to our design and product teams to review our range and sizing guidance.
Hi Carol. We’re really sorry to hear your order hasn’t arrived yet. We understand the frustration this has caused. Please do get in contact with us so we can look into this right away for you.
Hi there,
Thanks for your feedback—glad to hear you like the fit and style. We’re sorry about the packaging issue with some items. If you’d like us to check a specific order or assist with packaging preferences, please let us know and we’ll help.