Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,105 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,297

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Nederlands

Español

Français

Polski

Русский

Italiano

“Website was easy to navigate. My order arrived very quickly and was suitably packaged”

Helpful Report

Posted 8 months ago

“I love my new top that i bought recently from Phase Eight. It was beautifully packed and was delivered quickly.”

Helpful Report

Posted 8 months ago

“Lovely quality”

Helpful Report

Posted 8 months ago

“The jumpsuit was nice, but the service was terrible. Paid for next day delivery and it turned up a week later. Far too late for the occasion I needed it for. Was refunded the delivery charge, still waiting on refund for jumpsuit.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for your feedback, and we’re very sorry for the delay with your delivery and the frustration this caused. We understand how disappointing it is when an item doesn’t arrive in time for an important occasion. The delivery charge was refunded as soon as the issue was identified, and we can confirm that the refund for the jumpsuit has now also been processed. Please accept our sincere apologies for the service you experienced, and thank you for bringing this to our attention. Kind regards, Phase Eight Customer Care

Posted 8 months ago

“Buy loads from Phase 8 but sizing recently has altered.”

Helpful Report

Posted 8 months ago

Hi Susan, Thanks for your feedback—glad to hear you’re a loyal shopper. We are sorry to hear about the sizing. If you’d like to reach out and we’ll help you find the right fit. We’re happy to assist further.

Posted 8 months ago

“The service was excellent. The dress was beautiful but just not right for me. The returns was so easy . Best return process ever done. Would definitely order again”

Helpful Report

Posted 8 months ago

“Excellent quality clothing”

Helpful Report

Posted 8 months ago

“The service was excellent”

Helpful Report

Posted 8 months ago

“Excellent products for Petite size, also true to size.”

Helpful Report

Posted 8 months ago

“Pleased with the jacket, a bit disappointed it was reduced further after my purchase,yuk.”

Helpful Report

Posted 8 months ago

“Ordering is easy delivery efficient refund quick”

Helpful Report

Posted 8 months ago

“The dress is beautiful however I feel like I got a seconds version. There is a flaw in the material right down the centre of the dress and after one wash the stand up collar is all frayed. I needed the dress for New Year and did not have the time to send it back, I ended up being ill and never wore the dress, I feel cheated.”

Helpful Report

Posted 8 months ago

Hi Carol, We’re really sorry to hear about the flaw and that the dress didn’t meet your expectations, especially with a deadline in mind. That isn’t the experience we want for you. You are welcome to return this to us for a refund and if you need any assistance of this, please reach out to us directly.

Posted 8 months ago

“Lovely dress bought for my partners work black tie dinner. Looked and felt great in it. I am 5 10 and normally a size 12 in dresses but as others who reviewed said I did need to size up one. Ordered online and arrived in a couple of days.”

Helpful Report

Posted 8 months ago

“Efficient and prompt delivery”

Helpful Report

Posted 8 months ago

“I returned all these items on 2nd Jan and I am still waiting for an acknowledgment that they have received them and are processing my refund.”

Helpful Report

Posted 8 months ago

Hi there, We’re sorry you haven’t received an acknowledgment or your refund yet. We kindly advise allowing up to 14 working days from the day of posting for our warehouse to process the return (excluding weekends and bank holidays). Rest assured, once your refund has been processed, you will receive a confirmation email notifying you that the funds will reach your account within 3-5 working days.

Posted 8 months ago

“A beautiful stylish dress. Feels great on and looks amazing with boots . A good investment.”

Helpful Report

Posted 8 months ago

“I have been shopping with Phase Eight for a long time. Good service, pricy but get good quality clothing.”

Helpful Report

Posted 8 months ago

“I can't review the item as it has not reached me. Both items have not arrived, I assumed they were both out of stock. Would appreciate you investigate what has happend.”

Helpful Report

Posted 8 months ago

Hi Sarah. Thanks for getting in touch. We’re sorry your items haven’t arrived. I can see that we have contacted Evri for an update on this for you and as soon as we have an update we will let you know via email. I sincerely apologise for the disappointment this has caused. Kind regards, Phase Eight Customer Care

Posted 8 months ago

“I do like Phase Eight clothings but I do wish there are more petite size for normal wear. Petite women works too but Phase Eight seemed to think we only wear party cloths.”

Helpful Report

Posted 8 months ago

Hi Huong, Thanks for your feedback— we are glad you like Phase Eight. We appreciate your note on petite sizes and will pass it along to our team for review.

Posted 8 months ago

“I can't very easily review this item since I ordered it twice and it never arrived thanks to their choice of the useless company Evri as a courier. It was even ordered on upgraded next day delivery the second time... Still no joy. Please change your courier! The customer service team were good, but it's just very annoying!”

Helpful Report

Posted 8 months ago

Hi Claire, I’m really sorry to hear you’ve had such trouble with delivery—that sounds frustrating. We don’t want Evri to affect your experience, and will pass on your feedback.

Posted 8 months ago

Phase Eight is rated 4.3 based on 7,105 reviews