Hi Janna,
I’m really sorry to hear your order has not been delivered, this is not the experience we want our customers to have at all. Please do reach out to customer care with your order details so we can advise for you.
Kind regards,
Phase Eight Customer Care.
“Lovely shoes just not suitable for me, when I tried them on and took a few steps my feet slid down them over the edge of the sole, so I had to return them, Phase Eight really good and refunded me”
“This coat is smaller than a 22. Sleeves are tight and it was missing a button. I am not able to return it as I did not realise sale items only had 14 days for returns and not the normal 28. I usually love my Phase Eight purchases but this is disappointing.”
Hi Alyson,
I’m really sorry to hear the coat didn’t fit and was missing a button, and that the return window caused frustration. If you’d like us to look into this quickly, please could you contact our customer care team with your order number and the item details? We’ll review and arrange a suitable remedy for you.
Kind regards,
Team Phase Eight
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