“the dress came and was the last one they had iin stock it fitted my wife beatiful as it was for my daughters wedding in March.
the button was missing on the cuff and the stiching not good on both cuffs a spare button was part of tag
we took it to the local stich and spent £18.00 and the dress is great and ready fot the wedding
we have perchased many Phase 8 proucts over the years as the fit is great for my wife both at Hoopers in Wilmslow and John Lewis but this on line perchase was bad”
Hi there,
I’m really sorry the dress had a missing button and stitching issues, and that your online purchase wasn’t up to our usual standards. It’s good to hear the dress itself works after repairs, but that doesn’t meet the Phase Eight experience we aim for.
Please do contact our customer care team with your order number and any relevant photos if you need any further assistance.
Kind regards,
Team Phase Eight
“Quick arrival of online order, dresses in pristine condition. Slight inconvenience that one dress arrived in the wrong size but no major concerns in general. The overall service was brilliant and customer service is great with very efficient problem resolving. Return method also extremely simple. Overall brilliant service. Thank you”
“They were brilliant after I contacted them when Evri claimed they couldn't deliver and somehow got them to come that evening and actually knowck at my door and deliver. Do wish you wouldn't use Evri”
“Phase eight store didn't have the dress in the stock so ordered on line . Easy to use web site I did click and collect and it was delivered within a couple of days . Good email communication through process . Could try on in store with very helpful staff in the Liverpool store. Beautiful store bright clean and very helpful staff . No complaints thank you .”
“Lovely products but was disappointed in the way the two dresses I had ordered were packaged. Two dresses the total of which was nearly £600 packed tightly into a plastic bag which was around A3 size. They therefore arrived completely creased and will need steaming. Will shop in store going forward.”
“Expensive but then not everyone may be wearing this!
Great postage service. Prompt and well packed.
Easy efficient returns when necessary.
Thank you. Keep it up please.”
Hi Sheelagh,
I’m really sorry to hear the very lightweight fabric let the jumpsuit down. That isn’t what we want for our customers.
Kind regards,
Team Phase Eight
“Beautiful skirt - far too short. Wish you would do mini designs slightly longer for older women who still want to wear stylish styles but can’t wear tiny short lengths- think you are missing a massive demographic”
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