“Nice styles, although a little targeted at middle-aged to older women (as someone in their 20s). Have only been to one physical store, personnel were not *too* attentive, but also not rude. Was fine.”
Good morning,
Thank you for your feedback. We’re sorry to hear the sizing didn’t meet your expectations. We’ll be sure to pass this on to our product team, as accurate sizing is really important to us. If you need any help finding the right fit or arranging an exchange, our customer service team will be happy to assist.
Kind Regards - Phase Eight Customer Care
“Dress is lovely but due to poor packing it was very creased and had to steam it. Difficult fabric to iron due to the pleating. Should be shipped flat and not folded in a box. Once its hung and steamed it was fine. Looking forward to wearing over Xmas.”
“I usually shop online which is user friendly and collect at a local store. The staff are super helpful. I have returned an item before in store and it was seamless.”
“Late delivery of order snd when it did arrive there was a completely different dress from what was ordered!!
Trying to phone to rectify was a nightmare !!!
Poor, poor service……. Not what I expect from this company!”
Good morning,
Thank you for your feedback, and we’re very sorry to hear about the issues with your recent order. A delayed delivery followed by receiving the wrong item is incredibly frustrating, and we understand how disappointing this experience must have been. The difficulty you had reaching us by phone only adds to that frustration, and we apologise sincerely.
This isn’t the level of service we aim to provide, and we appreciate you bringing it to our attention so we can address what went wrong.
Kind Regards - Phase Eight Customer Care
English
Deutsch
Nederlands
Русский
