“Wide choice of items to suit every taste and style.
Straightforward ordering process with excellent communication throughout.
Very fast delivery .
No problems and easy to return with one quick refund.
!0/10”
“Phase Eight is a real favourite of mine and I have been buying from you since Patsy Sedden. Recently I have been a bit upset by the fact that I buy an item and within 7 days it’s reduced by 20%! Your shop on Cheltenham is now closed so I have no means of returning it to you and re buying it!! Not good customer service.”
“Phase Eight dispatched the item in good time. However, they have chosen Evri as the courier. My jumper has been with Evri for 5 days and has not been delivered despite me raising a query and customer services being involved.
Phase Eight needs to contract with a reliable delivery service.”
Good morning,
Thank you for your feedback. I’m glad to hear your item was dispatched promptly, but I’m really sorry that the delivery has let you down. Waiting several days with no progress especially after raising a query is understandably frustrating.
We completely appreciate your concerns, and your comments about our courier choice have been passed on to the relevant team. We are continually reviewing our delivery partners to ensure we provide a reliable service, and feedback like yours is an important part of that process.
Thank you for taking the time to let us know, and I’m sorry again for the inconvenience this delay has caused.
Kind Regards - Phase Eight Customer Care
Good morning,
Thank you for your feedback, and I’m really sorry to hear that your experience with Evri has put you off shopping with us. We understand how important reliable delivery is, and I’m sorry that this hasn’t been your experience.
Your comments have been passed on to the team, as we’re continually reviewing our delivery partners to ensure our customers receive the service they expect. We appreciate you taking the time to share this, and we hope we’ll have the chance to restore your confidence in us in the future.
Kind Regards - Phase Eight Customer Care
“I am really happy with phase eight clothes . They are all such a good quality. As I said , I believe that they way phase eight advertises their clothes doesn’t show properly how lovely they are ❤️”
“Phase Eight sell quality clothing including those from a petite range. Prices are reasonable and Phase Eight also offer promotions, enabling me to claim 20% off the price of a beautiful winter coat.”
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