Hi Kay,
I’m really sorry to hear the item doesn’t fit true to size and feels very small. That isn’t what we want for our customers.
If you’d like us to look into this quickly, please could you reach out to our customer care team with your order number and the size/colour you purchased? We’ll investigate and get this sorted for you.
Kind regards,
Team Phase Eight
Hi Linda,
I’m really sorry to hear you’re unhappy with Phase Eight this time. Thank you for sharing your experience. We’d like to help make this right—could you please share details of what went wrong?
Kind regards,
Team Phase Eight
“Beautiful clothes — I’ve been buying them for many years. When there’s a sale, the prices are much more reasonable. It’s a bit inconvenient that the items have to go through customs, so I don’t shop online as often as I’d like. Returning items is very expensive if something doesn’t fit or I don’t like it.”