“Although I didn’t keep the dress (it was a very close second choice) it was lovely material and really well cut.
Was in sale too so absolute bargain, I was very tempted to keep it!”
“Lovely dress, pretty design, fits very well, not too big or small. Bought this for smart occasions, not my usual colour but it looked great, I think it probably suits most people.”
“This was an online purchase to collect from store. Despatch and delivery were as predicted and regular updates were received throughout. Upon store collection, I was greeted with the same level of courteousness and served with professional efficiency.”
“The parcel arrived half open, the packing tape did not cover the middle of the box where the two sides meet.When I opened the parcel the coat was so creased it looked like a rag.After hanging for twenty four hours it had nit improved hence I decided against trying the garment on.”
Hi Mandy,
I’m really sorry to hear about the damaged packaging and the creased coat. That’s not the experience we want for our customers.
Please could you reach out to our customer care team with photos of the packaging and garment, and any relevant details? We’ll review promptly and arrange a suitable resolution.
Kind regards,
Team Phase Eight
“Was very disappointed with this order.
The Becky dress didn't fit on the bust area so I will be returning even though I have the white one which fitted perfectly and I ordered the exact same size really disappointed.
I was very disappointed that the white shrug wasn't even in a covering inside the bag and came with a couple of black marks on which spoilt the moment. I decided to keep it as it was sale price and I couldn't guarantee that re ordering wouldn't prevent having the same issue again. Hopefully the marks will come out when washed! I may think twice to whether I order from phase eight in the future as a few times now the quality of the pieces haven't lived up to expectation or warrant the price tag.”
Hi Paula,
I’m really sorry to hear about the fit issues with the Becky dress and the marks on the shrug. That isn’t the experience we want.
Please do contact our customer care team with your order number and any photos of the items, if you need further assistance.
Kind regards,
Team Phase Eight
“Love the colour and style of this jumper - but after two or three 'wears' it pills very badly. Have attempted to tackle the problem without success.
The long strands/pills on the fabric surface means it's not fit for purpose.”
Hi CS,
I’m really sorry to hear that the jumper has faults after a few wears. That isn’t what we want for our customers. Please could you contact our customer care team with your order details so we can assess.
Kind regards,
Team Phase Eight
“Phase Eight is one of my go to shops alongside another ladies' high street shop beginning with H. I also order on line and have found the service excellent; goods arrive in good time and not overpackaged.”
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