We’re really sorry to hear the fascinator wasn’t available and that this affected your purchase for your son’s wedding. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and we’ll look into alternatives or a suitable resolution as quickly as possible.
“Great quality. Just a shame that you use Evri for delivery, the blouse was originally ordered 10 days before my wife’s birthday and eventually arrived 4 days after. Evri are really not the right courier for a premium brand.”
We’re really sorry you haven’t received your order yet. This isn’t the experience we want for you.
Please contact our Customer Care team with your order number so we can look into this and resolve it as quickly as possible.
“Drove 18 miles to the store to collect and try the dress on, when the store assistant opened the package only the dress was there not the lace overlay. Had to reorder it and go back again thus weekend, good job I don't need it for few weeks, waiting to hear what phase eight will do.”
We’re really sorry to hear about the missing lace overlay and the extra trip to the store. That isn’t the experience we want for you.
Please contact our Customer Care team with your order number and we’ll look into a resolution and next steps as quickly as possible. We can also arrange alternative options if needed.