“So, my size 14 are slightly roomy as I normally wear 12 I ordered both sizes. The 12 fitted but without the stretchy button fastening at the top of the zip slipped open. I clearly am a 14 in this style. I prefer the 14 because the stretchy button fastening keep the zip closed and neat. My only preference would be no front seams but the trousers are perfect otherwise. Nice stretchy material true black and I'm happy with the zip even though I don't need to use them. And yes definitely keep the modesty button!”
Hi Ann,
We’re sorry to hear your stock arrived in that condition and that the wrapping didn’t meet expectations. This isn’t the standard we aim for, and we’ll pass your feedback to our packaging team for review.
If you’d like, we can arrange a replacement or refund for the affected items. Please share your order number and details, and we’ll assist.
Hi Eileen,
We’re very sorry to hear that your item arrived with a missing tie. We completely understand how disappointing this must be and apologise for the inconvenience caused.
All items are quality checked prior to dispatch, however on this occasion it appears an issue has been missed, and we will be sharing your feedback with our warehouse team to help prevent this happening again.