“To spend £140 on a dress and it to arrive in the smallest bag ever and therefore creased beyond belief is not acceptable.
First time shopping online with with Phase 8 - I was so disappointed and also quite angry as looking for mother of the groom outfit. will try and visit a store in person next time”
Hi Linda,
I’m really sorry to hear about the creased dress and the disappointment with your online experience. That isn’t what we want for our customers.
If you’d like us to resolve this quickly, please contact our customer care team with your order number and any photos of the creasing. We’ll review and arrange a suitable remedy.
Kind regards,
Team Phase Eight
“This jumpsuit is so comfy, fits perfectly, size 12. Love the look,feel and fit . Hope to look good for my sons wedding. Great quality and value for money.”
“Lovely jacket, but I have a bad experience with the packaging of a previous garment when this became wet in transit. I notice that the paper packaging is still being used.”
“I am usually very happy with my purchases as the descriptions on the website are quite accurate and should I need to return anything the process is straightforward.”
“I do go in their shop as well as buy on line. Staff in the shop are always very friendly and helpful. Returns for online purchase very easy when needed.”
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