“Good website easy to navigate . Quick delivery . Kept upto date of progress of order . Phase eight always offer a good selection of fashion . Always happy to shop with phase eight .”
“Lovely top and easy to wear however it’s huge. I’m normally at size 12 and ordered a 10 as none in my size and it fitted, if anything it was still quite roomy, so no, it’s not true to size. The other poor thing was how creased it was. It looked like a return which someone had just stuffed in. Shouldn’t it have been ironed or steamed. Aside from that, the cotton feels good quality.”
Hi there,
I’m really sorry the item didn’t meet your expectations and looked worn. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the refund request? We’ll investigate and ensure the refund is processed promptly.
Kind regards,
Team Phase Eight
“I have shopped at Phase Eight online and in their shops for many years and they have always delivered a first class service .
Unfortunately this jacket does not feel substantial and material is poor and jacket not worth the price paid.”
Hi there,
I’m really sorry that the jacket hasn’t met your expectations and that you feel the quality isn’t worthy of the price. This isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the issue? We’ll review and arrange a suitable resolution, including exchange or return as needed.
Kind regards,
Team Phase Eight
“For the cost of this outfit I expected it At Ieast to arrive on a coat hanger ! Not folded into a little package.
The quality of the material was only equal to a purchase from Shein!”
Hi Trisha,
I’m really sorry you’re disappointed with how the outfit arrived and the quality. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and any photos showing the packaging and the item? We’ll review and arrange a suitable remedy as soon as possible.
Kind regards,
Team Phase Eight
Hi Joy,
I’m really sorry the item doesn’t fit and you’re having trouble with returns from Ireland. That isn’t the experience we want.
If you’d like us to look into this quickly, please could you contact our customer care team with your order number and details of the return issue? We’ll investigate and help get this resolved as soon as possible.
Kind regards,
Team Phase Eight
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