“Phase Eight clothes always have perfect fit for me, I love the style and the dresses are always beautiful. Webpage and wishlist is very slow to navigate and if you arrive in your wishlist to 10th page and want to remove some items, ot takes you back to page 1 and you have to start loading all pages one by one again!”
“When I went to the store they didn’t have it out on the rails. I asked the girl if they had it and they did. The first one filled but was miles too long. She said she had it in petite and it was much a much better length.”
“Well it would be nice to be in position to do a review, however some 2 weeks after placing order, the dress has not arrived in store allocated for pick up. Refund process is proving to be rather tedious and protracted…. Envisage contacting Amex pdq to put transaction into dispute!”
Good afternoon,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. Waiting two weeks for a Click & Collect order is completely unacceptable, and I understand how frustrating this must be especially when the refund process has already felt lengthy for you.
Please be assured that I will personally look into this as a priority to ensure your refund is completed as quickly as possible. You should never be left feeling that you need to escalate to your card provider, and I’m committed to resolving this for you without any further inconvenience.
Once again, I sincerely apologise for the inconvenience caused, and I appreciate your patience while I put this right.
Kind regards, Phase Eight Customer Care
“I love Phase Eight and have been a regular customer for >10 years but I notice the size and quality decreasing a little. Don’t jet these decline any further!!! 🤞”
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