“Love the colour and style of this jumper - but after two or three 'wears' it pills very badly. Have attempted to tackle the problem without success.
The long strands/pills on the fabric surface means it's not fit for purpose.”
Hi CS,
I’m really sorry to hear that the jumper has faults after a few wears. That isn’t what we want for our customers. Please could you contact our customer care team with your order details so we can assess.
Kind regards,
Team Phase Eight
“Phase Eight is one of my go to shops alongside another ladies' high street shop beginning with H. I also order on line and have found the service excellent; goods arrive in good time and not overpackaged.”
Hi Janna,
I’m really sorry to hear about the dress not being delivered, this is not the experience we want our customers to have at all.
If you’d like us to look into this, please contact our customer care with your order number and any relevant details so we can investigate and resolve this for you.
Kind regards,
Team Phase Eight
Hi Pauline,
I’m really sorry to hear your dresses arrived badly creased. That’s disappointing and not the experience we want our customers to have at all, I have raised this to our warehouse to ensure this is looked into. I apologise for any inconvenience caused.
Kind regards.
Phase Eight
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