“Ordered this for a wedding.
3/5 day expected delivery. Turned up 2 weeks late. Disgusting customer service, still have not received anyone response to the numerous emails sent.
Shoddy goodies delivered with a dent in the top.”
“Phase Eight is one of my favourite shops, and I’ve been shopping there for years. The customer service is always friendly, helpful, and attentive, making every visit a pleasure. The quality of the clothing is consistently excellent, which is why I keep coming back. Please keep up the fantastic work, Phase Eight!”
“This item was ordered, I got an email a week later to state that the order is still being processed due to high orders. Then a week after this it was cancelled. I paid full price £119 and whilst waiting for the order it went into the sale for £85. They had my money for 2 weeks before cancelling then I had to wait another 5 days to receive the refund. Unfortunately as a family we haven’t learnt with Phase8 and this is the second item cancelled. The shoes were brought didn’t match each other. Then we ordered a bag that was cancelled, we were told it wasn’t coming back so ordered from Ireland via a friend then a day after this was done it was back in stock. So don’t believe this hat won’t come back but sourced a better hat from a different retailer. However for us this is the end of our Phase 8 journey and we never be ordering again. Especially as they then had the cheek to ask for a review of an item we never received.”
“Dress came up small But unfortunately I returned the smaller size and still waiting for the refund! It was in the same return parcel that I returned a necklace in which has been refunded. Have now live chat them and it takes 6 days fior them to reply.”