Hi Janet,
Thanks for sharing your feedback. We’re glad the included returns label helped make the process easier. If there’s anything else we can assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Ever delivered. So why not return with them collecting from home. I had to drive into town to bestest post office. Next sell phase eight, I would go there next time as they collect from home”
Hi Janice,
Thanks for sharing your feedback. We’re glad to hear our customer service, return and reimbursement met your expectations, though we’re sorry the item didn’t. If you’d like help in the future, please let us know by email and we’ll be happy to assist.
Kind regards,
Team Phase Eight
Hi Annie,
Thanks for sharing your thoughts. We’re glad you find our clothes lovely. If there’s anything specific we can improve or assist with, please let us know and we’ll be happy to help.
Kind regards,
Team Phase Eight
“Phase Eight was always my ‘Go Too’. In fact I’m still wearing coat I bought a long time ago ( too long to admit it). Not so sure now, which is a shame”
Hi Heidi,
Thank you for sharing your thoughts, and for being such a long-time customer of Phase Eight. We’re really pleased to hear that you’ve had pieces from us that have lasted and remained a favourite over the years.
We’re sorry to hear that your recent experience has left you feeling less certain about us. That’s not what we want for loyal customers like yourself, and your feedback is genuinely important to us. We’ll make sure your comments are shared with the relevant teams as we continue working to improve both our products and overall experience.
We really appreciate your honesty, and we hope we can win back your confidence in the future.
Kind regards,
Team Phase Eight
“Signed up to mailing list for 10% discount on first purchase and code didn’t work. Also, postage poor quality considering it wasn’t free. Have previously bought Phase Eight clothes from a department store- postage was free and neatly folded in a box to reduce creases”
Hi there,
Thank you for your feedback, and we’re sorry to hear about your experience.
We’re disappointed to learn that your welcome discount code didn’t work as expected, and we understand how frustrating that can be when signing up for an offer. Your comments will be shared with our team so we can look into this further. We’re also sorry that the delivery packaging didn’t meet your expectations, particularly compared to your previous experience purchasing through a department store.
We really appreciate you taking the time to highlight these points, and your feedback will help us improve both our online experience and packaging standards going forward.
Kind regards,
Team Phase Eight
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