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Phonebot Reviews

4.6 Rating 3,816 Reviews
92 %
of reviewers recommend Phonebot
Read Phonebot Reviews

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th October 2025
Angela B
Phonebot 5 star review on 5th April 2024
Bronwyn K
Phonebot 5 star review on 26th November 2023
Bilge T
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 5 star review on 18th October 2023
Robyn S
Phonebot 1 star review on 24th May 2023
Anonymous
Phonebot 1 star review on 4th April 2023
Aji P
17
Anonymous
Anonymous  // 01/01/2019
This is the second phone I've purchased from PhneBot and when I need the next one, I will definitely be getting it from the same place. Their phones are excellent value. I called PhoneBot for some advice before I purchased the phone and their advice was accurate and freely given. The delivery was very quick also. Alround, I am 100% happy with my purchase.
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Thank you so much!
I received my S23 ultra as ordered and was very happy with the phone , service and delivery time. Thanks Guys I will use you in the future and recommend you to anyone
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First purchase and loving my new phone. Half the price, quick express delivery and A grade but nothing seems to be wrong like minor scratches. Recommended to others who have also purchased from Phonebox. Good to see they have 2x real store in Melbourne if needed. Also came with a fast charger, which can also be used to transfer all your data over to the new phone.
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Quite happy with the phone. Bought a Samsung galaxy fold 4 which was about to be replaced by the Fold 5 but still for sale as a new phone on Samsung. The fold 4 I bought was a previously opened box, and I checked the usage timer and phone hadn't been used as they said. Paid about $1000 less than the retail with 12 months Samsung warranty, so I'm pretty happy with that.
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so far works well. as new - as promised.
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Oppo find x5 was in stated condition. Though I was supposed to receive a faster charger I thought it was the original charger but it wasn't. So both chargers I received are exactly the same. Was with the bonus charger deal. Whatever as I just bought the original charger which charges super fast.
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Very nice people and great product was very happy with everything and will definately recommend cheers Wazza
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Very good deal and a fast delivery.
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Great product as advertised. Definitely recommend.
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Straightforward purchase, no problems. Very happy.
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Great prompt service, very helpful. Would recommend.
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I am based in QLD and will not shop anywhere else when looking for great quality refurbished phones. The description of the product is 100% what you receive. Fantastic prices. Quality service. Highly recommend
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Very impressed with Apple iPhone 13 Pro max I received. Posted in a timely manner. Only thing was the screen protector was pre-applied to the phone had air bubbles underneath which then needed to be replaced.
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Great to deal with. I purchased a Grade A phone and received it like it was brand new out of the box. Great prices too and customer service were friendly and helpful. Have used them before and will use them again!
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Great price & saved $100’s on a new phone
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- Customer Service was 10/10. - My delivery arrived within a great time frame. - Delivery was also wrapped and packaged securely so my item wouldn’t be damaged. Very happy and would use again :)
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Thank you so much very pleased with the Phone & the service
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Dear Finn Dianne, Thank you for your kind words! We're thrilled to hear that you are very pleased with both the phone and our service. Your satisfaction is our top priority, and we're dedicated to providing you with the best experience possible. If you ever have any questions or need further assistance, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to help and look forward to serving you again in the future! Warm regards, Phonebot Team
I AM HAPPY WITH PHONE it's not GALAXY A14 5G it's GALAXY A14 G
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Dear Frank Cisternino, Thank you for sharing your feedback with us! We're glad to hear that you are happy with the phone you received. We apologize for any confusion regarding the model, and we appreciate your understanding. If there's anything else you'd like to discuss or if you have any questions, please don't hesitate to contact us at support@phonebot.com.au. We're here to assist you and ensure your satisfaction with our products. Thank you for choosing Phonebot, and we hope to serve you again in the future! Best regards, Phonebot Team
High quality phone. Looks and feels like new. It has fast processing speeds and loads of storage. I'll never pay full price for a phone again. Speedy delivery too. Thanks PhoneBot.
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Dear Sarah Conacher, Thank you for your fantastic review! We're delighted to know that you are thrilled with the high quality of the phone you received. It's our goal to provide phones that look and feel like new, and we're glad we could meet your expectations. We're thrilled you're satisfied with the device's performance. We're committed to offering great value for money, and your feedback reassures us that we're on the right track. If you ever need assistance or have any questions, please feel free to contact us at support@phonebot.com.au. We're here to help, and we look forward to continuing to serve you with excellent products and speedy deliveries. Best regards, Phonebot Team
Amazing price and very quick service. I would recommend phonebot to anyone looking for a high quality refurbished product.
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Dear James Hanlon, Thank you for your glowing review! We're thrilled to hear that you were impressed with the amazing price and the quick service provided by Phonebot. Our commitment to offering high-quality refurbished products at competitive prices is at the core of what we do. Your recommendation means a lot to us, and we truly appreciate your kind words. If there's anything else we can assist you with or if you have any questions, please don't hesitate to reach out to us at support@phonebot.com.au. We're here to serve you and look forward to continuing to exceed your expectations. Warm regards, Phonebot Team
Phonebot is rated 4.6 based on 3,816 reviews