Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, , Melbourne, Shop A 289 Broadway reservoir, , Melbourne, Victoria
Rating: 4.60

4.6 Rating 4,073 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,
Shop A 289 Broadway reservoir, , Melbourne
Victoria
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is as stated "like new" and it is like new, not a mark on it. I did unfortunately order the incorrect product for my needs and the Phonebot rep was very nice about it. The shipping was fast and the people were very professional.”

Helpful Report

Hi Barbara Symens, Thank you for your feedback! We're glad to hear that your product was "like new" and that our team was professional and helpful. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with my phone, happy to reduce my carbon footprint and had added bonus of some freebies. Would happily reccomend PhoneBot to friends and family :)”

Helpful Report

Hi Jane Cardwell, Thank you for your positive reviews! We're delighted to hear that you're enjoying your Samsung Galaxy S22 5G and the Zagg InvisibleShield Fusion XTR Screen Protector. It's great to know that you found the application process easy and professional. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Good service. Delivered promptly”

Helpful Report

Hi Anonymous, Thank you for your feedback! We're pleased to hear that you were happy with our prompt service. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Very happy with prompt service”

Helpful Report

“I an very pleased with my purchase, so much better than my old phone S10. The delivery was fast and making the purchase was very easy. Thankyou Phonebot 😊”

Helpful Report

Hi Vivienne TeKata, Thank you for your positive review! We're glad to hear that you're pleased with your new phone and that the purchase and delivery processes were smooth. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Great service, excellent value for money.”

Helpful Report

Hi Gordon Barnard, Thank you for your feedback! We're delighted to hear that you found our service excellent and that your Apple iPhone 13 5G was a great value for money. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Happy with my refurbished iphone 13 pro max. I had originally bought one from a Phonebot competitor but had all kinds of issues with it and eventually got a refund on that one after days of to and fro with that company. The one i bought from PhoneBot was in just as goodconditon, was $250 cheaper and there was a free screen protector with it - winner winner iphone dinner!”

Helpful Report

Hi Phil Pakes, Thank you for your positive review! We're thrilled to hear that you had a great experience with your iPhone 13 Pro Max and found our product and pricing satisfactory. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Excellent service , phone arrived in a few days , like new”

Helpful Report

Hi Jo Bentley, Thank you for your feedback! We're glad to hear that you received excellent service and that your phone arrived quickly and in like-new condition. If you need any further help, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“Product works perfectly and a great price. Ballistic delivery time.”

Helpful Report

Hi Peter Barr, Thank you for your positive review! We're pleased to hear that your Apple iPad Pro 12.9-inch is working perfectly and that you appreciated the fast delivery. If you need any further assistance, feel free to reach out at support@phonebot.com.au. Best regards, Shazz CX Manager - Phonebot

“received my phone and in the order as described online so once agian I am very plesed with my item Yjank youb Phonebot. AAAAAAAAAA+++++++++++”

Helpful Report

Hi Vicki Parker, Thank you for your feedback! We're thrilled to hear that you received your phone as described and that you're pleased with your purchase! If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Great refurbed phone very happy”

Helpful Report

Hi Dicko Willey, Thank you for your feedback! We're delighted to hear that you're very happy with your phone. If you ever have any questions or need assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I recently purchased refurbished AirPods. They were EXACTLY as described and work perfectly. I believe that when I next need an upgrade to Phone, etc, I'll be using Phonebot again”

Helpful Report

Hi Austin Gillanders, Thank you for your feedback! We're glad to hear that you're very happy with your second-hand phone purchase! If you ever need anything else, please let us know at support@phonebot.com.au Best regards, Team Phonebot

“I am very happy with the second hand phone purchase. It was as described and came to Perth within a week.”

Helpful Report

“Really great, no scratches at all , like new, battery great, plus got extra screen, charger and clear case. Happy happy”

Helpful Report

Hi Robert Petik, Thank you for your feedback! We're thrilled to hear that you're happy with your purchase! If you have any further questions or need assistance, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Very efficient service and delivery”

Helpful Report

Hi Jacqueline Lindsay, Thank you for your feedback! We're pleased to hear that you found our service and delivery to be very efficient. If you have any further questions or need assistance, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Got my phone and I could not be happier 😌”

Helpful Report

Hi Cathy Lista, Thank you for your feedback! We're delighted to hear that you're happy with your phone! If you ever need anything else, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“I’m a returned customer as I have purchased an iPhone 8 few years ago. I have bought a refurbished iPhone 12pro 256gb, Grade A last week and I am very pleased with the phone. Received the phone within a week, as good as new and really lovely the phone. Customer service and communication is great. Would not hesitate to get another phone later when hubby needs an upgrade”

Helpful Report

Hi Pat, Thank you for being a returned customer! We're thrilled to hear that you're pleased with your refurbished iPhone 12 Pro purchase. If you or your husband ever need another upgrade, don't hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Such a great service! I had to ask so many questions as the mobile phone wasn’t for myself. From start to end I am giving then 5+ stars!!!”

Helpful Report

Hi, Thank you for your feedback! We're glad we could assist you with your questions and that you're happy with our service. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Friendly service Phone arrived on time and was as described”

Helpful Report

Hi Edward Garner, Thank you for your feedback! We're pleased to hear that you found our service friendly and that your phone arrived on time and as described. If you have any further questions or need assistance, please feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“Great service and easy to deal with.”

Helpful Report

Hi Corey Costelloe, Thank you for your feedback! We're glad to hear that you had a great experience with us. If you ever need anything else, please don't hesitate to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

Phonebot is rated 4.6 based on 4,073 reviews