Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,765 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

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Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant Customer service. We purchased 2 phones and then placed another order for a family member a week later. They took the time to answer questions and were so knowledgeable. Thank you.”

Helpful Report

(Reservoir, 3073) -

Hi Alisha, Thank you for your wonderful review! We're thrilled to hear that you experienced brilliant customer service and found our team knowledgeable. It's always our pleasure to assist and answer any questions! Looking forward to helping you and your family with future purchases! Please don’t hesitate to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“5-star protection, 100% satisfaction! - Thanks, HACKINGPROTEAM!”

Helpful Report

“I’ve bought multiple phones/ iPad from Phonebot and they never disappoint. Brilliant value for money and the devices always work perfectly. Delivery is always really quick too. Highly recommend and will continue to use in future as and when we need something new(ish!)”

Helpful Report

(Reservoir, 3073) -

Hi Bronte, Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such positive experiences with us and that our devices have met your expectations. Quick delivery is something we strive for, and it’s great to know you appreciate that! We can’t wait to assist you again with your future purchases. If you ever have any questions, feel free to reach us out at support@phonebot.com.au Warm regards, Team Phonebot

“Prompt service. Product excellent.”

Helpful Report

(Reservoir, 3073) -

Hi Bob, Thank you so much for your fantastic review! We're thrilled to hear that you found our service prompt and that you're happy with your product. Your satisfaction is our top priority, and your feedback truly motivates us to keep delivering excellent service. If you need any assistance or have questions in the future, don’t hesitate to reach out to us at support@phonebot.com.au. Warm regards, Team Phonebot

“Purchased iPhone 13 that I'm very happy with. Value & free case.”

Helpful Report

(Reservoir, 3073) -

Hi Mike, Thank you for your amazing review! We're so glad to hear that you're happy with your iPhone 13 and that you found the value and free case to be great additions. Your satisfaction is our priority! If you have any questions or need assistance in the future, feel free to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“Not only the best price but also a speedy delivery”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your fantastic review! We're thrilled to hear that you found the best price with us and that your delivery was speedy. We strive to provide both value and efficiency, and it's wonderful to know we hit the mark for you! If you have any questions or need assistance in the future, don’t hesitate to reach out at support@phonebot.com.au Warmest regards, Team Phonebot

“as per my previous orders, the item was as described and the delivery was very prompt”

Helpful Report

(Reservoir, 3073) -

Hi KC, Thank you for your fantastic review! We're so glad to hear that the item met your expectations and that delivery was prompt. It's always our goal to ensure that our customers have a seamless experience! If you have any questions or need further assistance, please don't hesitate to reach out to us at support@phonebot.com.au Warm regards, Team Phonebot

“I was a little hesitant to spend a lot of money on a REFURBISHED LIKE NEW PHONE, however my fears were not warranted, the phone was as described, as new, totally happy with my purchase and the 12 month warranty offers piece of mind.”

Helpful Report

(Reservoir, 3073) -

Hi Byron, Thank you for your fantastic review! We’re so glad to hear that your refurbished phone met your expectations and that you’re completely happy with your purchase. It’s great to know the 12-month warranty gives you peace of mind! If you have any questions or need support in the future, don’t hesitate to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“Just got this iPhone and honestly, it's a solid deal. The phone itself works perfectly—no issues at all. There’s a tiny scratch, but it’s barely noticeable and doesn’t affect anything. Battery’s at 100%, which is a huge plus. What I really appreciate is the complimentary phone case and screen protector that came with it. Super thoughtful! I didn’t have to go out and buy extras or wait to use the phone. Just popped it out of the box, set it up, and I was good to go. Overall, great phone, great condition, and ready to use right away. 👍”

Helpful Report

(Reservoir, 3073) -

Hi Ellen, Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your new iPhone and that everything is functioning perfectly. It’s great to know the tiny scratch doesn’t affect your experience, and we're happy you liked the complimentary case and screen protector—it's all about making your setup as smooth as possible! If you need any assistance in the future or have any questions, don’t hesitate to reach out at support@phonebot.com.au Warm wishes, Team Phonebot

“I ordered grade A quality and it could have been like new quality for all I am aware -- the phone is truly unscathed and fully functioning. Delivery was also very fast. Highly recommend.”

Helpful Report

(Reservoir, 3073) -

Hi Samuel, Thank you so much for your wonderful review! We're thrilled to hear that you're loving your grade A phone and that it arrived in such excellent condition. Fast delivery is something we prioritize, and we're glad we could meet your expectations! If you ever have any questions or need assistance, feel free to reach out to us at support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

“I couldn’t be happier with the experience. The product arrived in excellent condition with top quality just as described. Battery health was at 93%!. Everything works perfectly out of the box and the service was smooth and reliable. I’m very happy with my purchase, highly recommend Phonebot to others, and will definitely buy from them again.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your wonderful review! We’re delighted to hear that your experience was smooth and that everything arrived in excellent condition. It's great to know that you're satisfied with the battery health and that everything works perfectly for you! Your recommendation means a lot to us, and we look forward to serving you again in the future. If you have any questions or need assistance in the future, don’t hesitate to reach out at support@phonebot.com.au. Warm wishes, Team Phonebot

“I cannot commend highly enough of its commitment to great customer service. My query in relation to a product I purchased was handled professionally and satisfactorily. I would not hesitate to do business with them again.”

Helpful Report

(Reservoir, 3073) -

Hi Bernard, Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with our customer service and that your query was handled professionally. Your trust means a lot to us, and we look forward to serving you again in the future. If you ever need assistance or have any questions, feel free to reach out at support@phonebot.com.au. We're always here for you! Best wishes, Team Phonebot

“Once again a wonderful phone and headphones”

Helpful Report

(Reservoir, 3073) -

Hi Kaylene, Thank you so much for your wonderful review! We're delighted to hear that you're enjoying both your phone and headphones. Your satisfaction makes us happy, and we appreciate your support! If you have any questions or need assistance, please don't hesitate to reach out at support@phonebot.com.au. We're always here for you! Warm regards, Team Phonebot

“Very happy with my new phone. Delivered on time. Very easy to order”

Helpful Report

(Reservoir, 3073) -

Hi Sandra, Thank you for your wonderful review! We're delighted to hear that you're very happy with your new phone and that the ordering process was easy for you. Your satisfaction means a lot to us! If you need any assistance in the future, feel free to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

“Couldn’t be easier. Got my item at the best price & quick delivery. Item was exactly as described. Very happy customer & would recommend phonebot.”

Helpful Report

(Reservoir, 3073) -

Hi Marie, Thank you so much for your wonderful review! We're delighted to hear that you found the best price and enjoyed our quick delivery. It's great to know the item met your expectations! If you have any questions or need assistance in the future, don’t hesitate to reach out at support@phonebot.com.au. Warm regards, Team Phonebot

“Very happy with my purchase from Phonebot, it was super easy to understand the website and condition of refurbished items, would definitely purchase again when I need to”

Helpful Report

(Reservoir, 3073) -

Hi Michella, Thank you for your amazing review! We're delighted to hear that you had a smooth experience with our website and the condition of our refurbished items. Knowing that you'll consider us for future purchases truly makes our day! If you have any questions or need further assistance, feel free to reach out at support@phonebot.com.au. We're here to help! Warm regards, Team Phonebot

“Easy process to purchase phone and phone was of a very high standard”

Helpful Report

(Reservoir, 3073) -

Hi Mark, Thank you for your wonderful review! We're delighted to hear that you found the purchasing process easy and that you're impressed with the high standard of your phone. Your satisfaction is our top priority! If you need any further assistance or have questions, feel free to reach out to us at support@phonebot.com.au. We're always here to help! Best wishes, Team Phonebot

“I bought a Google pixel 7a 128gb and for now everything works perfect and I'm very happy with my choice. After I ordered and paid it, it was easy for me to collect because I lived close to the shop.”