Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.60

4.6 Rating 3,956 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service would never buy new ipad suits my needs”

Helpful Report

(Reservoir, 3073) -

Thank you for your kind words, Wendy! We’re glad to hear that you're satisfied with your iPad purchase and that it suits your needs. If you ever need assistance in the future, feel free to reach us at support@phonebot.com.au Best regards, Team Phonebot

“Have used these guys before, will use them again. Good communication, fast delivery, product as described.”

Helpful Report

(Reservoir, 3073) -

Thank you for your great review, Meg! We’re so happy to hear that you’ve had a positive experience with us before and that the communication, delivery, and product were all up to your expectations. We look forward to serving you again in the future. If you need anything else, don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“The second phone I've bought and yeah I'm impressed”

Helpful Report

(Reservoir, 3073) -

Thank you for your kind words, Alan! We're thrilled to hear that this is the second phone you’ve purchased from us and that you’ve been impressed both times. It’s always a pleasure to serve you, and we appreciate your continued trust in our store. If you ever need assistance or have any questions, don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Product as described online. Grat customer service fwhen I called with enquiry regarding item. Fast delivery. More than happy with my purchase. Highly recommended.”

Helpful Report

(Reservoir, 3073) -

Thank you for your wonderful feedback, Jim! We’re so glad to hear that you had a great experience with our customer service team and that we were able to assist you with your inquiry. We appreciate your recommendation and look forward to helping you again in the future. If you need anything else, don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Phonebot has good deals and the description matches the quality of the phone I purchased. 'Like New' is what it is - looks brand new! Quick delivery is also a plus. This is the third phone I have bought from Phonebot - always satisfied with my purchase.”

Helpful Report

(Reservoir, 3073) -

Thank you for your fantastic feedback, Simon! We’re delighted to hear that you’ve had a great experience with our products, and that the “Like New” quality of your phone matched your expectations. We truly appreciate your loyalty, and we’re always here to help with any future purchases. If you need anything else, feel free to reach out to us at support@phonebot.com.au Best regards, Team Phonebot

“adapter sparks when plugged in . apart from that love it . cheers”

Helpful Report

(Reservoir, 3073) -

Thank you for your review, Mick! We’re glad to hear that you love your product, but we’re sorry to hear about the adapter issue. If you need any assistance or a replacement adapter, please don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“I’m very satisfied with the quick delivery from Phonebot. I’m happy with the price and the quality of the goods I received.”

Helpful Report

(Reservoir, 3073) -

Thank you for your review! We're pleased to hear that you're happy with the Apple Leather Case Cover for your iPhone 14. If you need anything else, don’t hesitate to contact us at support@phonebot.com.au Best regards, Team Phonebot

“I love my new phone !! it came within 3 days. I initially had issues with the battery staying charged so called pHonebot and they were FANTASTIC...stepping me through the settings to get better battery life. All is good now. Thank you Phonebot. I would highly recommend you.”

Helpful Report

(Reservoir, 3073) -

Thank you for your feedback! We’re so glad to hear that your new phone arrived quickly and that our team was able to help you with your battery issues. We appreciate your recommendation and are always here if you need further assistance. Feel free to contact us at support@phonebot.com.au Best regards, Team Phonebot

“Recieved my Samsung Galaxy A52s in 5 working days. It wa as described with a clear unscratched screen. Battery was in excellent condition. So far so good it works great. Will use Phonebot again.”

Helpful Report

(Reservoir, 3073) -

Hi Sean, Thank you for the great review! We’re really glad the Galaxy A52s met your expectations and that you’re happy with the condition and battery. We appreciate your support and look forward to serving you again in the future. If you need anything else, just drop us a line at support@phonebot.com.au Kind regards, Team Phonebot

“Very happy with the service and the product, thanks”

Helpful Report

(Reservoir, 3073) -

Hi Ted, Thanks so much for the fantastic 5/5! We’re thrilled you’re happy with the service and the product. If you need anything else, feel free to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“Excellent service.”

Helpful Report

(Reservoir, 3073) -

Hi Penny, Thank you for the excellent review. We’re glad you had a positive experience with our service. If you need anything else, feel free to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“Had no problem whatsoever in dealing with phonebot They supplied the exact phone I wanted.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for the great feedback. We’re glad to hear you had a smooth experience and that we delivered the exact phone you wanted. If you need anything else, feel free to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“Great phone in excellent condition. Good price. Delivered on time.”

Helpful Report

(Reservoir, 3073) -

Hi AidanJacqui, Thanks for the great feedback! We’re glad you’re happy with the phone, its condition, and the price, and that it arrived on time. If you need anything else, please reach us out at support@phonebot.com.au Kind regards, Team Phonebot

“Good Apple branded phone case. Great buy. Highly recommend.”

Helpful Report

(Reservoir, 3073) -

Hi Bill, Thank you for the fantastic review. We’re glad you’re happy with the Apple-branded phone case and that it’s a great buy. If you need anything else, just reach us out at support@phonebot.com.au. Kind regards, Team Phonebot

“Firt time every using PhoneBot or ever buying a phone out right. Got sick of buying from the big telcos and wanted something 2nd hand that wasn't going into landfill. Found these guys online, their reviews were pretty solid - and there's a reason - GREAT! Phone is better than what they adveritsed (battery life) and the phone came quick, boxed perfectly and without any scuffs or damage. Great service and I would highly recommend using PhoneBot to anyone.”

Helpful Report

(Reservoir, 3073) -

Hi Duncan, Thank you so much for the fantastic review. We’re thrilled you had a great first experience with PhoneBot and that the phone exceeded expectations, arrived quickly, and in perfect condition. We appreciate your recommendation and are here if you need anything in the future. If you need any help, just drop us a line at support@phonebot.com.au Warm regards, Team Phonebot

“Great selection of phones. The grading of each phone is great too. So you have a choice depending on your budget”

Helpful Report

(Reservoir, 3073) -

Hi Anthony, Thank you so much for the fantastic review. We’re thrilled you’re happy with our phone selection and the grading system. If you need any help choosing a model that fits your budget, we’re here to help. If you need anything in the meantime, feel free to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“I have purchased 2 refurbished Pixel phones from Phonebot lately. On both occasions, Andy and the team have been prompt and courteous, ensuring communication across the timeline of my purchase and complete transparency. I had an incident with an initial phone that I purchased, where there was a hardware issue with the screen. The replacement process and assessing this initial phone was seamless and Andy made the process so easy. I highly recommend Phonebot for your next pre-loved purchase!”

Helpful Report

(Reservoir, 3073) -

Hi Simon, Thank you so much for your kind words. We’re thrilled to hear that Andy and the team were prompt and transparent, and that the replacement process was seamless for you. Your recommendation means a lot to us. If you need anything in the future, please feel free to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“i have bought phones from Phonebot over a period of time. Each time i have had great service and any issues have been resolved without question. i would recommend Phonebot to any one, they have a great selection of phones and accessories at great prices. If you are looking to upgrade i would say have a look, you won't be disappointed.”

Helpful Report

Hi John, Thank you so much for your kind words. We’re thrilled to hear you’ve had consistent great service and that any issues were resolved smoothly. We truly appreciate your recommendation and look forward to helping you again with any future upgrades. If you need anything in the meantime, feel free to reach out at support@phonebot.com.au Warm regards, Team Phonebot

“I have purchased two products from Phonebot and cannot speak more highly of them. They answered every question and sent item with minimum of fuss complete with tracking number. Their after sales service is next to none as we'll. I thoroughly recommend them and will readily use them again.”

Helpful Report

(Reservoir, 3073) -

Hi Rex, Thank you so much for your fantastic review. We’re delighted that you’re happy with both of your purchases, that our team could answer your questions, and that the tracking process was smooth. It’s great to know our after-sales service meets your expectations. If you need any further assistance or have more questions in the future, please don’t hesitate to reach out at support@phonebot.com.au Kind regards, Team Phonebot

“My phones arrived and they are absolutely awesome conditions! They all looked brand new for a refurbished phones. Quick delivery. Thank you. I will definitely purchase again.”

Helpful Report

(Reservoir, 3073) -

Hi Tess, We’re thrilled to hear your phones arrived in such great condition and that you’re happy with the refurbished quality and quick delivery. Thank you for sharing your experience—we can’t wait to have you back for your next purchase. If you need anything in the meantime, just reach out at support@phonebot.com.au Warm regards, Team Phonebot

Phonebot is rated 4.6 based on 3,956 reviews