Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, Melbourne
Rating: 4.61

4.6 Rating 3,765 Reviews

92 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir
Melbourne
3073

Write Your review

Tell us how Phonebot made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Phonebot 5 star review on 5th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My purchase of a mini iPad 6 was made very easy from start to finish add that to a very good refurbished iPad and you have one very satisfied customer”

Helpful Report

(Reservoir, 3073) -

Hi there, We're thrilled to hear that your purchase of the mini iPad 6 was an easy experience and that you're satisfied with the quality of the refurbished device. If you need any assistance or have questions down the line, feel free to reach out to us at support@phonebot.com.au. Kind regards, Shazz CX Manager – Phonebot

“I have not used the phone yet, only charged it up. It looks new and I am looking forward to using it once my son is able to help me transfer everything to the new phone in 2 weeks time.”

Helpful Report

(Reservoir, 3073) -

Hi Helen, Thank you for sharing your thoughts with us! We're so glad to hear that your phone looks new and you're excited to start using it. Transferring your data can make a big difference, and it's great that your son will be there to help. If you have any questions or need assistance once you start using your phone, don’t hesitate to reach out to support@phonebot.com.au. We’re here for you! Best wishes, Shazz CX Manager – Phonebot

“Device faulty out of the box. Returned. Refunded. These things happen.”

Helpful Report

(Reservoir, 3073) -

Hi David, We appreciate your patience and understand your concern. As per our records, your returned item was delivered to us just today, and our team has already assessed it and sent you an email regarding the next steps. Please check your inbox for the update, and feel free to reply there or here if you have any further questions. We are happy to assist you and ensure this is resolved as soon as possible. Best regards, Shazz CX Manager – Phonebot

“fast shipping and customer support response.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you for your kind words! We're thrilled to hear you had a great experience with our fast shipping and customer support. Your satisfaction is our top priority! If you ever need assistance down the line, feel free to reach out to us at support@phonebot.com.au. We’re always here to help! Best regards, Shazz CX Manager – Phonebot

“As advertised, good phone products.”

Helpful Report

(Reservoir, 3073) -

Hi Harpreet, Thank you for your kind words! We're so glad to hear that you found our phone products to be as advertised. Delivering quality is our top priority, and your satisfaction means a lot to us. If you ever need assistance or have any questions, feel free to reach out at support@phonebot.com.au. We're always here to help! Best regards, Shazz CX Manager – Phonebot

“Quality product at a great price! Delivery was fast also.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your glowing review! We're thrilled to hear that you're satisfied with the quality of your product and the fast delivery. If you ever need assistance or have any questions down the line, just drop us a message at support@phonebot.com.au. We're here to help! Best regards, Shazz CX Manager – Phonebot

“thumbs up, honoured the pricing shown on google. many thanks”

Helpful Report

Hi there, Thank you for your kind words! We're thrilled to hear that we honored the pricing you found on Google. Ensuring a smooth experience for our customers is our top priority. If you need anything else or have any questions, feel free to reach out to us at support@phonebot.com.au. Many thanks, Shazz CX Manager – PhoneBot

“Good prices. Efficient delivery. Product purchased looked brand new. Thanks guys.🙏”

Helpful Report

(Reservoir, 3073) -

Hi Barry, Thank you so much for your kind words! We're thrilled to hear that you found our prices good and that your product arrived looking brand new. Your positive feedback means a lot to us! If you ever need assistance or have questions down the road, don’t hesitate to reach out at support@phonebot.com.au. We’re always here for you. Best regards, Shazz CX Manager – PhoneBot

“Bought a refurbished Pixel 6A as new condition quick delivery good communications - all good would recommend Phonebot easy to deal with”

Helpful Report

(Reservoir, 3073) -

Hi Mike, Thank you so much for your glowing review! We're thrilled to hear that you're satisfied with your refurbished Pixel 6A and our quick delivery service. It’s always wonderful to know that our communication made your experience even smoother. Should you need anything down the line, just reach out to us at support@phonebot.com.au. We’re here to assist! Best regards, Shazz CX Manager – Phonebot

“they work great and look like new. hope they last”

Helpful Report

(Reservoir, 3073) -

Hi Christopher, Thank you for your glowing review! We're thrilled to hear that your device is working great and looks as good as new. Your hope for longevity means a lot to us, and we’re here for any support you might need down the line at support@phonebot.com.au Best regards, Shazz CX Manager – PhoneBot

“Responsive and prompt”

Helpful Report

(Reservoir, 3073) -

Hi David, Thank you for your fantastic review! We're so glad to hear that you found our service responsive and prompt. It's our goal to provide quick and efficient support to all our customers. If you need anything else in the future, feel free to reach out at support@phonebot.com.au. We're here to help! Best regards, Shazz CX Manager – PhoneBot

“It is the BEST of ALL sources.”

Helpful Report

“All good, happy with the phone supplied, tracking of the parcel was accurate. a thumbs up”

Helpful Report

(Reservoir, 3073) -

Hi Evan, Thank you for your kind words! We're thrilled to hear that you're happy with your phone and the accurate tracking experience. Your satisfaction means the world to us! If you need anything else or have any questions in the future, feel free to contact us at support@phonebot.com.au. We're always here to help. Best wishes, Shazz CX Manager – Phonebot

“I have purchased from Phonebot a couple of times now and I highly recommend them. Both times products have been excellent and the process has been easy and very quick. Will use again.”

Helpful Report

(Reservoir, 3073) -

Hi Kelly, Thank you so much for your kind words and for recommending us! We're delighted to hear that you've had excellent experiences with both your purchases and the process. If you ever need assistance in the future, remember that we’re just an email away at support@phonebot.com.au. We're always here to help! Warm regards, Shazz CX Manager – PhoneBot

“The phone is in excellent condition and was delivered quickly. Perfect budget phone for a teenager, would buy her again.”

Helpful Report

(Reservoir, 3073) -

Hi Matt, Thank you so much for your kind words and for taking the time to share your experience! We're delighted to hear that the phone is in excellent condition and that it met your expectations as a perfect budget option for your teenager. If you ever need any assistance or have questions in the future, don't hesitate to reach out to us at support@phonebot.com.au. We're always here to help! Best regards, Shazz CX Manager – Phonebot

“Delivery was really fast, The item was well packaged, and the price is very reasonable.”

Helpful Report

(Reservoir, 3073) -

Hi there, Thank you so much for your kind words! We're glad to hear that you experienced fast delivery, excellent packaging, and found our prices reasonable. It’s feedback like yours that motivates us to keep improving! If you need any more assistance or have questions, feel free to reach out to us at support@phonebot.com.au. We’re always here to help! Best regards, Shazz CX Manager – PhoneBot

“Great service, very fast and excellent product at a great price. Highly recommend these guys.”

Helpful Report

(Reservoir, 3073) -

Hi Mick, Thank you for your amazing review! We're thrilled to hear that you had a great experience with our service and found our products to be excellent at such a great price. Your recommendation means a lot to us! If you ever need assistance or have any questions in the future, please feel free to reach out to us at support@phonebot.com.au. We're always here to help! Best wishes, Shazz CX Manager – Phonebot

“Couldn't be happier! This is my third purchase from you and another great saving when compared to buying new. My 16 inch Macbook Pro is as good as new but around $1,000 less. Amazing! Best of all I'm doing my bit to reduce tech waste, and that really matters to me.”

Helpful Report

(Reservoir, 3073) -

Hi Meg, Thank you for your glowing review! We're thrilled to hear that you're enjoying your Macbook Pro and that it has not only saved you money but also helped in reducing tech waste. It’s fantastic customers like you who make our mission worthwhile! Should you need any assistance in the future, don’t hesitate to reach out at support@phonebot.com.au. We're always here to help! Best wishes, Shazz CX Manager – Phonebot

“Purchased 2 Iphone XS mobile phones. Both phones were in as new condition as stated and both phones 100% battery when stated battery would be 85% and over. Very happy with the phones and aftersales service. I rate them as a 10/10 for quality and service. Thanks and will purchase again in the future..”

Helpful Report

(Reservoir, 3073) -

Hi Angelo, Thank you so much for your glowing review! We're thrilled to hear that you’re satisfied with both the condition of your iPhones and our aftersales service. Providing high-quality products and excellent service is our top priority, and it's great to know we hit the mark for you! If you ever need assistance in the future, don't hesitate to contact us at support@phonebot.com.au. We look forward to serving you again! Best wishes, Shazz CX Manager – Phonebot

“First time purchasing from Phone bot after being recommended by friends. I was very happy with the service and the condition of the phone purchased. I will definitely refer your site to family and friends”

Helpful Report

(Reservoir, 3073) -

Hi Kathleen, Thank you so much for your glowing review! We’re thrilled to hear that your first experience with Phonebot was a positive one, and we truly appreciate your referrals to family and friends. If you ever need any assistance or have questions in the future, don’t hesitate to reach out to us at support@phonebot.com.au. We’re always here to help! Best wishes, Shazz CX Manager – Phonebot

Phonebot is rated 4.6 based on 3,765 reviews