Phonebot Reviews

Name: Phonebot
Address: Shop A 289 Broadway reservoir, , Melbourne, Shop A 289 Broadway reservoir, , Melbourne, Victoria
Rating: 4.60

4.6 Rating 4,075 Reviews

91 %

of reviewers recommend Phonebot

About Phonebot:

Established in 2012, Phonebot is a market leader in sustainable technology products. Our aim is to reduce carbon footprint by reusing or recycling technology products. From acquiring a gently used product, our team of highly qualified technicians grades and refurbishes each device and only the most delicately used are on sold to consumers in our shops & online. Devices that do not meet the criteria are then either exported for overseas use or used as parts elsewhere.

Hundreds of positive customer testimonials on various review platforms testify our commitment to providing excellent customer service and after sales support. Our team of geeks based in Melbourne are reachable 9am to 9pm AEST via Messenger app for any troubleshooting or sales related queries.

With 2 convenient locations in Melbourne, our trained staff is busy assisting customers make sustainable and Affordable repair choices every day of the week.

Our focus is refurbished ,gently used (second hand), ex-demo, change of mind and corporate buy back devices.

Visit Website

Phone:

0394626936

Email:

support@phonebot.com.au

Location:

Shop A 289 Broadway reservoir, , Melbourne,
Shop A 289 Broadway reservoir, , Melbourne
Victoria
3073

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Phonebot 5 star review on 5th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and polite sales assistant. I feel very satisfied and comfortable with value and choice of product, plus I have 7 days to exchange and 6 month warranty.”

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“The product was ordered online over the long weekend & arrived the following Thursday. It was in excellent condition and works fine.”

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“Amazing quality iPhone product. Totally unmarked. Very rapid delivery and a 50% discount on PAYG sim. Brilliant VFM”

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“Honestly I’m very happy with this company.”

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“Amazing company to deal with, the follow up from the company was prompt I would recommend this company”

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Dear Customer, We value your review and appreciate all feedback's as they help us to gain more experience to serve in the best possible manner. We are extremely sorry for missing your calls but thanks to you for providing the order number here, we have reviewed your order and it seems that the phone has been delivered to you recently, if there is any unpleasant issue being faced please feel free to reach our customer service by sending an email to support@phonebot.com.au You will be contacted shortly on the number that you have provided and will do whatever is needed provide you peace of mind on purchase with us and the communication over the call will become smoothest by the end of this week, we are building it better and since the message was not left hence we could not return to your call because all our messages are responded whether they are on facebook, email or voicemail. We hope that we will be able to overcome the reason behind your review. Thanks and regards, Team PB!!

“I ordered my Iphone on the weekend and have received it within 5 days. It looks in perfect condition and so far has charged up and turned on, so looking good at this stage. Many thanks for your efficiency.”

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“Phonebot in Reservoir is in my local area, and I find them very helpful and knowledgeable to deal with. I recommend them for phone servicing, general help, and 2nd hand phones.”

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“Awesome I store customer service, will be back again.”

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“Great product, very easy to deal with, paid for express post and delivery was quick. Very impressed, will recommend and use again.”

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“Phone arrived quickly and in good working order. Condition was very good as advertised.”

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“Second phone ordered from Phonebot. Arrived promptly with free case and screen protector. Great service.”

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“Good phone , great price and quick delivery”

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“The phone that I bought in 'A' condition looks like new. Excellent price and quick delivery.”

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“Excellent product and service”

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“Delivered quickly, good price, couple of nice extras. Very happy.”

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“First time experience - what a nice company to do business with as they are well priced, great service and follow up. I will recommend to my friends and visit again for future purchases. Thankyou Phonbot. Angelo”

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(Reservoir) -

“great service”

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“product description is accurate and shipping is reliable. Sometimes there are delays with the courier service and not the business. If people umderstood that then they will not complain so much. I purchased a phone and paid express post, the phone ended up going to WA while it was supposed to be delivered in Sydney. Upon lodging inquiry with Auspost they confirmed it was auspost mistake and they will be redirecting the parcel. As a small business these guys cant do anything more. I've purchased from this business before and i will do so again. I'd rather see my hard earned $$$ goes to a local small business then to companies like Apple who pay nothing in local tax.”

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“Excellent service! Phone is in perfect condition, great value for money & was delivered super quick.”

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“Very easy to use web page. Had what I wanted and very fast delivery. Would definitely recommend.”

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Phonebot is rated 4.6 based on 4,075 reviews