“They never bring my drink I always order a 2 liter and they never bring it NEVER . They never answer the phone either . I can never get in touch with them it sucks .”
“Order on my way home from work, the young lady that answered didn't know the difference between italian sausage or regular. Ask for candian bacon, she said black olives, I replied "no". Got to the place my order was totally wrong. As I was watching she was making a pizza, no gloves, wiping hands on her jeans. Got a refund and went to Miniskys pizza. Will NEVER order from pizza hut espeically when no one are wearing gloves.”
“i visited the pizza hut on dorothy lane in kettering ohio. i paid $16.99 for a medium pizza. i went to my car to wait on it. i noticed a sign that said any large pizza any toppings for $12. i talked to the mgr and asked why he didn’t offer me the deal. he just kind of shrugged his shoulders and said he just rung in what i ordered. poor customer service. if you can save your customer money by letting them know about deals that would help ensure a return visit. think i’ll stick to dominos or papa john’s.”
“Ord number
Adrian 122538
At about 6pm on April 9th, I went to your outlet in Simei and wanted to buy your food and take it away. When a staff member said that the person in charge of the counter was busy in the kitchen, I also knew that you were busy, so I went online to buy your food. I thought the food order would arrive directly at your kitchen after I ordered it online.
When the staff in charge of the counter came back, she asked me if I had placed an order. I said I had just placed an order online. She said nothing and continued packing the food for other customers.
After a while, I felt it wasn’t right, so I asked her if my online order would go directly to your kitchen. She said no, so I asked her. If I hadn’t come to ask you, wouldn’t I have been waiting here in vain? She said yes,
I have a few things to ask you here
1) How many people order order online self-collection in a day? If your staff is busy in the kitchen for a long time no one is in the counter and those customers who order self-collection online are like me and they don’t know when they arrive will need to infrom your staff , and no one is in the counter
and they will be there and Wait for nothing
2)- When I first told her that I had just placed an order online, she did not tell me that I needed to let her know my order number.
3 miss 1 Garlic Bread”
“12$ Deal Supreme large pizza with very little toppings. Called store and they stated that it was the proper amount of toppings. Pizza Hut customer for years, no longer!”
“I went to lakeshore and 3rd Street to order pizza. This old man was unfriendly when I told him I want easy on tomato sauce. I had bought one a week ago and the lady was nice and did exactly what I told her. There was another staff in the kitchen who came to tell me to come when that lady is working. I told them Good customer service is key to a successful business which I know as a retired bank staff”
“Ordered pizza for a birthday party. It never came they kept saying they thought it was a fraud order. Finally got a partial order 2 1/2 hours later. Don’t order from Shamokin, Pa store!!”
“I ordered a pan pizza and I believe they gave me an undercooked hand tossed. I asked for a curb pick up and nobody came outwhen I arrived so I walked in and the young man at the register acted like I was bothering him. Then for some reason an item was not on the order so I asked about it. (I was not charged) he never asked or offered to let me reorder it. I am a good customer at this location and I think it’s time to take a long break.”
“When I order a pizza, I EXPECT that pizza. If I order a pepperoni, I expect a pepperoni. Tonight I ordered a Large hand tossed Supreme. So what did I get??? NOT a Supreme. I got a cheese pizza because...per the staff...I did
NOT indicate my toppings when I ordered thru the app...or the website
...or whatever they want to call it because apparently THAT also makes a difference, so they can blame THE CUSTOMER. I should not have to INDICATE my toppings...my order was a SUPREME...YOUR name for it. If I wanted a cheese pizza, I would have ordered a cheese pizza. What do you do when someone comes INTO the restaurant?? When they order a SUPREME do you ask them for every topping choice. I DON'T THINK SO!! They order a SUPREME, that's what they get. This was your last screw up. No more tips either. I will go to Kwik Trip, Casey's, Pizza Pub, Pizza Ranch,.Domino's, ANY PLACE, even if I have to drive 30 miles. I am done with you...”
“Placed an online order and they told me 8:05 my pizzas would be ready get there pizzas not ready I sat there until 9pm and the manager brought the pizzas out raw and uncooked and then had the nerves to get smart. I would not recommend Pizza Hut on Southwind cove and the manager name is Darius very rude nasty shirt young man. Everybody hair in the back is out the girls hair is 30 inch long, cooking pizzas and serving customers with no hair net, I’m contacting the health department next. Pictures are below”
“Terrible. Pizza Hut went from being the standard to being the worst of all pizza restaurants. I ordered a pizza with extra sauce. What I received was a very overcooked pizza with hard cheese and zero to very little sauce. I also ordered a Melt that was very overcooked with no sauce visible. Pizza Hut sent me a coupon for a free pizza as a apology of sorts. However...when I went to use it it would not work. So I went to try again. Now it said the coupon was no longer valid though it was issued that same day. I then checked my order history to discover that there was an order there for absolutely nothing, no pizza, no items at all...but I used the coupon for it. So I used the coupon to order absolutely nothing? How is nothing even an order? I called the store...no knowledge of any order using the code...an order for nothing. I just came to terms with the fact Pizza Hut is now the very last place anyone should order pizza. I ended up going to Pizza Inn. Very good pizza. Very reasonable prices. Very friendly. Pizza was hot and great. Haven't been able to say that about Pizza Hut for several years now. ”
“The pizza I had ordered from Pizza Hut in Laval was cold and not even fully cooked. Also, ordered a few other things and had to wait for the driver to bring the stuff back. I would not recommend ordering pizza from Pizza Hut in Laval!”
“I’ve been eating Pizza Hut for a long time, keep getting these notices my huts rewards about to expire, yet I can never redeem them. Your rewards program sucks.”
“The Silver Spring store is HORRIBLE! Placed an order an hour before they closed, called to get a status and was told it was coming, got transferred to the store then the call DISCONNECTED. Called back 20 minutes later to hear that my order was cancelled and i should’ve been contacted! Then was told the store was closed and a complaint was sent to the store and there was no corporate number! WTF! Had to find the 800# and select that I was placing an order to talk to someone! RIDICULOUS! This is the 2nd issue I’ve had with this location and I’ll NEVER order from them again! When in doubt, stick with what you know, Dominoes came within 30 minutes (SMH)! Save time and your patience, SKIP PIZZA HUT!!”
