“Store address is 3311 Orange Blossom Trail , I ordered a NY style pizza with pepperoni on 1 side and onions and green peppers on the 2 side . I got pepperoni and green peppers and onions on all I called to complain but the manager hesitated when she read back the order. But was only going to give me $20.00 credit on a $30.33 order. No one could eat pizza and had to throw away. And the first time time calling I was hung up on, and 2 time talked to 2 girls but manager says she is the only one there. I was given the credit but I will never use pizza hut again. They don't care it seems.
RICHARD”
“They owe me a refund from a month now because there app didn’t process my order but took money off of my card, this has happened twice and everytime I call the say someone will email and never did”
“What a ripoff. Ordered a medium and nearly fell off the floor when I saw how SMALL it was! Thought they made a mistake and gave e me a small by mistake, but nope! They must be using their small-size boxes for their so-called medium pizzas. And crazy expensive! Also ordered bread sticks and received only one tiny size sauce, with is ridiculous! Bye bye pizza Hut!”
“Your prices have gotten high and your quality is still low make some real cheesy bread or lower the prices if it wasn’t for my boyfriend we would never eat your food”
“Now normally I don't eat from pizza hut and I see why I finally ordered some calzones with boneless chicken with a pop and it was trash and they forgot my pop doing delivery I would never spend my money from pizza hut again”
“If someone from Pizza Hut actually reads this. I hope you improve the pizza crust more or just use the crust again. I hate how messy it is, I want to enjoy my pizza with out worrying about the crumbs getting everywhere. I got to say it's got to be the worst food improvement iv seen in like ever.”
“If you want a pizza, DO NOT ORDER it from Pizza Hut. Customer service is completely unacceptable. And when you ask to speak to a manager re: subpar customer service and/or to complain about a pizza that DID NOT HAVE PIZZA SAUCE on it, you are placed on hold; then left on hold indefinitely. I called Corporate Headquarters customer service, and nobody answered the phone. I suspect Pizza Hut will not last as a viable business. Corporate & franchise owners have themselves to blame. DO NOT GET YOUR PIZZAS FROM HERE, you will be disappointed.....go elsewhere because there is no accountability and no one who is responsible.”
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GA
4 reviews
GB
Rated 1 out of 5 stars
Pizza Hut Customer service are a shambles
Pizza Hut Customer service, absolute shambles.
Completed their survey which promised a BOGOF code upon completion. Code did not materialise. Checked with pizza hut customer service who advised they are aware of internal issue where codes are not automating but given I completed the survey in April there's nothing they can do to assist. Given, they're already aware of on on-going issue surely they should be more vigilant and take further steps to ensure vouchers are issued, as you agree to upon completion of the survey.
Pizza hut have wasted my time initially, when completing the survey which has proved fruitless, and, now, having to go back and fourth with customer services for a voucher that they should have issued from the beginning. There a better pizza establishments out there. Pizza hut is only value for money when they offer buy one get one free promotion, do yourself a favour and go elsewhere.”
“Got pizza from gardner ks. Was excited to try your new pizza the tavern. The pizza came in slices instead of squares like shown also spices were supposed to go all the way to the edges but no each slice only had the spices up quarter of the slice rest had nothing such a disappointment. Pizza hut don't advertise something if your not gonna do it right! 😠”
“If I could give them negative stars, I would. I ordered online and put ALL my selections in the order form properly which was no cheese and bbq sauce for the sauce. The store actually called me to confirm which I thought was nice. I confirmed again no cheese and BBQ sauce. When it was delivered, it had Marinara sauce.
I called the store and nicely let them know the pizza came with the wrong sauce. The manager I spoke to was so agressive and rude my husband came over to see what was going on. I would have been happy to even get a coupon for next time or something but he was a total jerk. Accusing me of not putting in the order right which I am 200% sure I did AND he called me and I went over it on the phone prior to them making the pizza. Mistakes happen but there is NO REASON to be an agressive jerk about it. I realize it is hard to get good help these days but they are not curing cancer. It's pizza. Figure it out and get better leaders in your store. Dallas-Acworth Hwy location in Kennesaw, GA.”
“I order Pizza Hut all the time through the app but my rewards never show up in the app. I have almost 300 points that I can’t redeem because they aren’t visible in the app. When I call the rewards help line they tell me how many points I am but all they do is “escalate” my ticket. So why order any more pizza if they will not update my reward points on the app. I’m done ordering from them!”
“my brother in law order pizza for me online original regular pizza and they did gave me pizza looks like cow dunk when I saw I call them to change it they says No we can't do that this is online order please be careful you guys when order ask them first if they give wrong order they can change then order”
“Took my 2 grandchildren to tower park Poole . I rang them to book a table for 2 adults 1 child and a 2 yrs old and needed a highchair . Got there and they said a party of 8 🤔 . Then put on table near a cold door and adult swearing . We were absolutely disgusted with the price of a large pizza £32 thin crust with a topping of virtually nothing just a honey sauce I counted 4 pepperoni it was so bare I actually left it it was like cardboard. The kids pizza was cold and only had 1 piece the child's spag bol was awful and spaghetti was chewy looks like it was thrown in microwave and arrived 15 mins after our meal . Absolutely diabolical and the bill came to £59 . We will never return to pizza hut . I'd rather get a pizza from Tesco . Need to sort out your restaurants and the pricing . 😡”
“Ordered 8 medium pizzas online. Ordered 2 Buffalo chicken and 2 chicken with garlic parmesean. Got home and didn't have either of them. They gave me 4 chicken pizzas with regular red sauce. 2 of us can't eat red sauce. Called Pizza Hut and the manager refused to do anything. Said it would be to costly for them. Be quite some time before I get pizza at Mansfield Pa Pizza Hut again.”
“I've ordered from pizza hut for years, after this delivery order I will change to another company. Simple order, pizza cinabuns. I asked for an extra marinara, extra frosting. Extra mushrooms and did not get any of the extras. The person taking the order asked,if,I still wanted the order, not very,friendly, never mentioned I did not want order. Fortunately there are plenty of options so I will try elsewhere. Tried to upload receipt it failed.”
“I went in topizza hut off of Woodruff the 22nd of May and placed an order that cost 20 bucks. They took so long trying to find an item I ordered that I said nevetmind. They still charged me and I asked if they would please look at my bank statement and they denied my question and said there was nothing they could do about it. What ever happened to customer service? This is wrong”
