“If I could give them negative stars, I would. I ordered online and put ALL my selections in the order form properly which was no cheese and bbq sauce for the sauce. The store actually called me to confirm which I thought was nice. I confirmed again no cheese and BBQ sauce. When it was delivered, it had Marinara sauce.
I called the store and nicely let them know the pizza came with the wrong sauce. The manager I spoke to was so agressive and rude my husband came over to see what was going on. I would have been happy to even get a coupon for next time or something but he was a total jerk. Accusing me of not putting in the order right which I am 200% sure I did AND he called me and I went over it on the phone prior to them making the pizza. Mistakes happen but there is NO REASON to be an agressive jerk about it. I realize it is hard to get good help these days but they are not curing cancer. It's pizza. Figure it out and get better leaders in your store. Dallas-Acworth Hwy location in Kennesaw, GA.”
“I order Pizza Hut all the time through the app but my rewards never show up in the app. I have almost 300 points that I can’t redeem because they aren’t visible in the app. When I call the rewards help line they tell me how many points I am but all they do is “escalate” my ticket. So why order any more pizza if they will not update my reward points on the app. I’m done ordering from them!”
“my brother in law order pizza for me online original regular pizza and they did gave me pizza looks like cow dunk when I saw I call them to change it they says No we can't do that this is online order please be careful you guys when order ask them first if they give wrong order they can change then order”
“Took my 2 grandchildren to tower park Poole . I rang them to book a table for 2 adults 1 child and a 2 yrs old and needed a highchair . Got there and they said a party of 8 🤔 . Then put on table near a cold door and adult swearing . We were absolutely disgusted with the price of a large pizza £32 thin crust with a topping of virtually nothing just a honey sauce I counted 4 pepperoni it was so bare I actually left it it was like cardboard. The kids pizza was cold and only had 1 piece the child's spag bol was awful and spaghetti was chewy looks like it was thrown in microwave and arrived 15 mins after our meal . Absolutely diabolical and the bill came to £59 . We will never return to pizza hut . I'd rather get a pizza from Tesco . Need to sort out your restaurants and the pricing . 😡”
“Ordered 8 medium pizzas online. Ordered 2 Buffalo chicken and 2 chicken with garlic parmesean. Got home and didn't have either of them. They gave me 4 chicken pizzas with regular red sauce. 2 of us can't eat red sauce. Called Pizza Hut and the manager refused to do anything. Said it would be to costly for them. Be quite some time before I get pizza at Mansfield Pa Pizza Hut again.”
“I've ordered from pizza hut for years, after this delivery order I will change to another company. Simple order, pizza cinabuns. I asked for an extra marinara, extra frosting. Extra mushrooms and did not get any of the extras. The person taking the order asked,if,I still wanted the order, not very,friendly, never mentioned I did not want order. Fortunately there are plenty of options so I will try elsewhere. Tried to upload receipt it failed.”
“I went in topizza hut off of Woodruff the 22nd of May and placed an order that cost 20 bucks. They took so long trying to find an item I ordered that I said nevetmind. They still charged me and I asked if they would please look at my bank statement and they denied my question and said there was nothing they could do about it. What ever happened to customer service? This is wrong”
“The manager at store on Garnersferry Road got my order wrong. He did not appreciate that I was not happy and wanted my money back. He made me feel intimidated, then told me to not come back in his store....who does that?. He was kind of scary to me.”
“We went to the Pizza Hut in Arlington Heights I’m Dundee Road in Arlington Heights Road. I couldn’t believe the filth in that store. I can’t believe the health department has shut it down yet the floor was sticky the kitchen. The kitchen was disgusting. The customer service was disgusting and the worst part about it is we went there 10 months ago and nothing changed.”
“I want to emphasize this point: Pizza Hut has the worst customer service. When I file a complaint, I never receive a resolution. I am no longer ordering from Pizza Hut. Despite their assurances that someone will reach out, I never receive a call back.”
“This is the last time I will order pizza from pizza hut in lake city south carolina. Every time the order is not good. I pay for extra cheese, extra pepperoni and for pan crust order is never right. Has little to no pizza sauce on it. Worst pizza I have ever got has been at this particular store in lake city south carolina. I might as well tell them to give me what they want me to have because that is what they are gonna do anyways.”
“Last night ordered 1 large all meat pizza and 1 Large chicken ceasar pizza from Spruce Grove. Our whole family agreed, the poorest
Excuse for a pizza ever.
No sign of any meat or chicken on either pizza! Ultra thin with no sauce of any kind.”
“Order should have 10 ,,but they burn the cinnamon sticks so had to wait extra 20 minutes for them,,your workers need to pay more attention to what they doing, and I had my burgers in car getting cold”
“Never again I bit into that specialty meat lovers pizza couldn't chew it it was cold nothing special about it look like mystery meat horrible 20 bucks wasted”
