“Christina at Scalp Avenue Johnstown store apparently does not know anything about good customer service. Ended up taking wrong pizza home at higher price than expected and 20 minutes longer. Unhappy!”
“I’m just came to store on Hansel Ave
Order at store because my app not working and the guy very polite help very quick also take care me trying to get what I’m need it thanks”
“Horrible the pizza had no sauce on it. Call back and was told bring a slice of pizza back and Brianna said we will have you one fixed in 15 minutes. Drove 15 minutes one way and no pizza was ready told us a lie, that she did not say that. Put her hands on the pizza and offered to make one slice for putting hands on it. No thanks keep the it. But your head quarters will know about this Monday morning.”
“Pizza was terrible no taste! Dry! No sauce?
I ordered bread sticks what I got was another small slice of cheese pizza!
Wings were tasteless!
Needless to say I deleted my app!”
“The staff is friendly and very accommodating towards us. They help us pick foods because we don't eat pork. They are very knowledgeable about their foods that they served to us.”
“Well, little little Caesars dominate I don’t understand what happened to Pizza Hut and Papa John’s. The flavor. The crust is just not correct many years ago. The food was amazing and now I swung disaster. It’s a trauma to eat it and expecting it to be as what it was in the past and now it’s some concoction of food is disgraceful”
“My order was delivered earlier than expected and the service I get when I pick up or phone them is great. My only issue is the was they now make cheese bread, it's all bread and sprinkle cheese instead of real melted cheese. I will never order that again because It doesn't taste good at all.”
“The girl that was sitting up at the front could work on her customer service skills and had a very bad attitude. When I approached the manager she didn’t seem to have much control over the situation”
“Pizza Hut taste terrible anymore. There sauce is horrible it taste like straight ground tomatoes. The buffalo chicken and mild wing sauce doesn’t taste anything like buffalo sauce. I will never eat here again.”
“Catina Poole did a AWESOME JOB of satisfying me as a customer. I had a very bad experience at the Pizza Hut Arlington River Jacksonville Florida 32207. The GM at that particular store was very rude to me. He did not want to replace two pieces that I had ordered on August 3, 2025 around 6 PM. I called the store to speak with a manager when I spoke with the GM. He was very rude and he hung up in my face. I tried calling him back numerous of times, but he kept hanging up in my face. He did not want to give me a complementary six piece traditional Hot wings for the order that they ruined so I spoke with Catina Poole she proceeded to call that location and he also hung up in her face so she called the regional manager and three-way me in the call so they could correct the order and the regional manager apologized about this issue and comped my meal. I do not know what I would have done without her. Catina was very patient with me and apologized for what had transpired. She is a very great asset to this company and we need more people like her in the customer service field. She is a true epitome of customer service. Thank you so much Catina Poole and to the regional manager I thank him so very much as well. The Gm at that location need to be suspended and to get some training for customer service before they allow him to work again. Again Im a very satisfied customer not that everything has been rectified.”
“I used to love pizza Hut, best in town. But tonight had ordered one. The crust was not cooked all the way, no sauce, horrible flavor. It looked like a medium not a large and was 36.00, yeah you just lost my business.”
“I placed a delivery order with the Pizza Hut in Kihei on Maui. They nailed it this time with a large, thin crust, vege pizza that was hot, delicious, and delivered quickly. I've ordered from this location many times with mixed results. This time they were perfect.”
