“Placed an order for pick up. Coupon not honored and manger did not seem to know much about national promotion and the pricing of what else I wanted, since there were no menus with pricing. The store was not busy and it took over 25 min for my order. I had to ask for my order, and was told that they were busy. 2 other customers were waiting shaking their heads with a tone of disappointment. I myself spent 25 years with Pizza Hut as a successful GM. To share my experience in the form of feedback is not easy because it is so sad. I’m not trying to throw anyone under the bus, but only to say that there was definitely a lack of training and motivation going on in my and others experience.”
“the Pizza order was wrong when I called the store to complain, the man who answered the phone was no help and very rude, myself and my family will never order from pizza Hut on w.Overland in Boise Idaho again terrible experience”
“Pizzas arrived with very little toppings so very disappointed.. think I counted 8 pieces of pineapple and a very lean portion of ham on the hawian.. not good enough as was the same last time so strike 2 and I’m now out as my once favourite pizzas are now very low down in my list..”
“The Tandoori Paneer With cheese Personal level was not at all expected the way we used to have earlier!!! 395 just for the extra cheese .. this much money was totally waste!!! I returned the pizza to them directly !!! Was totally Disappointed i wud never ever visit pizza hut ever again!!”
“I ordered garlic bread and a medium stuffed crust pepperoni pizza the pizza wasn’t fully cooked and soggy never order from there again for 4 pieces of garlic bread and medium stuffed crust pepperoni pizza was 37 bucks the pizza was horrible and not edible to eat unless you are really drunk lol”
“I ordered a super supreme they made me just a supreme. When I asked them to fix it they refused to correct the order. And I was still charged for their screw up even though I did not get what I ordered. The waitress was very nice but was very unknowable about the products. The pop machine was down I asked her what kind of 2 litters did she have. She had to go ask. Ect. I spent close to $100 in there and didn’t even get the pizza I ordered because they refused to correct their mistake. I won’t be back.”
“Worst pizza hut. The manager is very immature and needs fired. Yum brands is really giving themselves a bad reputation by keeping employees like this manager.”
“Pizza Hut used to be a premium pizza experience… that was 10 years ago. Now they are not even in the same conversation with papa John’s and jets. In order maintain profit margins they started using cheaper ingredients..,guaranteed recipe to go out of business.”
“Wow had a craving today after work haven't ordered from Pizza Hut in two years because of my last experience 😣 decided to give another try .I hate I did I ordered online the website is horrible it glitched over four times finally ordered the time of pick up was accurate but the food tasted horrible the presentation was neat but cheese looked fake hardly any cheese or sauce I asked for a pan pizza it was hand tossed smh do they even have pan anymore? This also what they gave me my last visit smh I'm so disappointed in this pizza chain I remember my uncle would pack us up in his van when we were younger and we'd go to Pizza Hut and dine in those good experiences are far gone the pizza is horrible now taste and feel like a cardboard box.i ordered a BBQ beef and a super supreme pizza both were horrible no taste no melted cheese just horrible I'm never going back the waitress was very nice I ordered in West Palm Beach FL on Okeechobee Street in the Dollar tree plaza”
“The outlets have a shortage of staff so service is non existent. The food is overpriced. A regular pizza costs $30 and a prawn aglio olio cost $18. Not only is it expensive, the regular pizza is small and has very little toppings. The spaghetti although tastes quite good, the portion is literally 3 mouthfuls.
Unless they have promotions like 1-1 pizzas, etc, I wouldn’t eat at Pizza Hut again. Even the takeaway pizzas, they very often get it wrong. Instead of the pan pizza, they give you the thin and crispy which tastes terrible.”
“I thought I would give Pizza Hut a chance again. Well nothing has changed worse than the last one I bought, hardly any ingredients on the pizza very few pieces of hamburger, or pepperoni. Definitely not worth $23.00 for a Supreme nothing Supreme about it.”
“I put in an order over the phone. Of course there’s a call center. The lady put in the wrong address. I have been trying to reach there store for concerns for over an hour. No one will pick up. The worst customer service. I can’t even receive help on an order I put in hours ago because they don’t pick up their phone.”
“We have ordered from Pizza Hut six times in the last 12 days spending over $150 on all occasions the orders were incorrect. Try to reach out to customer service get hung up on try to reach out to the store same thing or they just don’t answer The order taker has difficulty communicating with the English language and understanding I order pan pizza and I get hand tossed, Pizza Hut has really gone down the drain. They don’t care about customer service. They don’t replace the orders. They don’t answer the phone and you do call to complain you get hung up on. I would not waste my money any longer at Pizza Hut. I emailed customer service and they have not responded. Pizza Hut blows”
