“Ordered pizza on line at 5:00pm , 2 hours after order was placed I called to see where pizza was. They said they were busy and would be up to 2 hours as they had not even made it yet. Family of 5 went without supper. Then they can’t refund me for 5 days. No contact from the store, no sorry, nothing from Pizza Hut other than a very rude customer rep.”
“Here in Texas, we want our pizza loaded with toppings but ours was anything but. We asked for Light sauce and extra cheese and got no sauce and very little cheese. The pizza was some of the worst I've ever eaten. It was like a boxed store bought pizza. It was a whole lot of bread and very little ingredients. For $25 you expect to get more than what I got. Normally, I can eat about half of a large pizza which is about 4 pieces and this one was so bad, I stopped at 3. My advice to Pizza Hut is put more stuff on the pizza.”
“Ordered pizza with soda for the family online and wanted to enjoy it. Unfortunately, no soda was sent with 5 boxes of pizza. They know how to get the money but they don't know how to send what was ordered. Called them right way and they said the same driver will get it for you asap, still waiting 2 days past.. No soda, no money, no apologies from the store. I'm so upset bc I wanted our family to enjoy the dinner together but everything got ruined, pizza got cold, and I had to eat it myself.. No family dinner as a result. Can you trust Pizza hut? Nope.”
“I ordered the new melt to try it and when it showed up, it was burnt hard and I could not even buy into it so I called the store and his name is Seth and he said it came that way”
“I am writing to express my frustration with the handling of my recent issue at the Aurora location. I have submitted my receipt twenty times and requested a callback regarding my loyalty points, but I am still waiting for a resolution. This experience has been incredibly inconvenient and disappointing, especially given my commitment to Pizza Hut.
The response I received from the store manager, Hilary, was to call corporate even though she was asked to use my phone number for points. the reply was not satisfactory. I expected a much higher level of service, considering my loyalty as a customer. I believe that every customer deserves better support when they face issues.
I urge management to address this matter immediately, as I am eager to resolve it as soon as possible. Thank you for your understanding; I look forward to a swift resolution.”
“The pizza hut at 1913 3rd avenue in Manhattan was horrendous. Burned thin pizza crust and what's suppose to be wings are chicken nuggets. To top it off no drinks available. Total waste of money. Tried to cut the pizza and had a hard time since it was so overdone. Don't waste your money at this location.”
“Love the thin crust pizza but the last time as well as this time, the pizza was overbaked and cold when I picked it up. They have certainly gone downhill from what it use to be. It will be the last time we order from Pizza Hut and if anyone asks what I think of this company, I would certainly tell them to get their pizza from anyone else.”
“I visited the pizza hut in mabellah, Muscat. I had the worst pizza of my life. The taste of chicken in the pizza was pathetic. I requested for extra cheese and they did not add it. Even couldn't feel the pizza smell and taste.
Really the standard of pizza hut is downgraded like anything.
I would never ever go to pizza hut.
Sorry to say but really disappointed and frustrating”
“Ordered our meal and the drinks turned up quite quickly, but after an hour no food, we asked the waiter who blamed it on the previous shift for not restocking ???
After another 20 minutes we spoke to the manager and was told that there must be something wrong with the system as our order was showing (although we had our drinks ordered at the same time ??)
She told us it would be out in 10 minutes, 20 minutes later no food had arrived, by this time we’d had enough and asked for a refund. As we were leaving a pizza turned up but not the rest of the order.
To add insult to injury the waiter started banging around cutlery and giving us attitude. On the way out he started laughing ….. My worst experience in any restaurant anywhere totally shocking, still waiting for a refund”
“Has to be the most horrible visit in my life. Sat down and girl ask if we would use app and asked if she would take order as kids were noisy after a trip to gravity and we were knackered. Asked for drinks as hot and really thirsty as been in gravity. Orange juice and 3 other drinks. Drinks came after we had had got salad and finished it which is terrible. I asked the girl that served us and said she was doing it now. Came 10 mins later. 3 of the drinks were just glasses. Dinner came and buffet was almost empty so had to cue as everyone waiting as only 3 actual pizzas out. Got back everyone else had finished and was waiting for corn on the cob. Had to remind them twice. 20 mins later it arrived cold and at this time I'd had enough. Didn't complain as wife and child didn't want me to make a complaint. So I didn't. Then delivered bowls and we had only ordered 2 afters. 1. Ice cream factory and brownie and ice cream had to remind them thst we only needed 1 bowl. Brownie turned up 15 mins later. Then someone on the table behind up spilt a drink. It took nearly 20 mins and was walked all the way around the outlet before being cleaned up. At check out they reduced our bill but really was a terrible lunch thst we still paid 33 quid for to get Terri le service.
Paid by contact less So number above is not correct.”
“Hey! I want to inform you all that 2-3 days a go that my mates and i ordered two personal pizzas and 2 pastas from Pizza Hut Rajendra Nagar Branch, Indore, Madhya Pradesh. It's a great company and I was has absolute surety about its taste and quality. But, they proved me wrong which devastated me. Because, it's a brand with higher pricing but when one trusts a company so much they focus more on quality and quantity than pricing, keeping in mind ones taste and health. It was a takeout. It should hold equal value for any company or provider because we too pay the required money and taxes, but it didn't seem like that. The Pizza was half baked, only cooked from top. The upper capsicum toppings were burts and blackish not tasting fresh. The white pizza sauce was neither baked not melted and tasted like mayo rather than original maybe due to half cook condition. The crust was thick and unbaked as the bread underneath was completely white and tasted as if we have our toppings and sauce on uncooked bread which tasted very bad and poor. One of my mates said it's nothing new for Pizza Hut as their services have been always like this for her. But I didn't expected this and insisted her to trust me. You didn't only ruined her trust towards me but my trust on Pizza Hut. And I'll be skeptical and have my doubts about it always. You sowed a seed of lifetime doubt by providing the lowest quality of food and proved that take out isn't prioritised as much as dine in.”
“Worst pizza hut anywhere is on Glendale Ave in St. Catharines On. Managers are a bunch of thieves. They take your money and don't give you your order. DO NOT GIVE YOUR MONEY TO THIS LOCATION!”
