“This place is run by racists who hate Latinos. If you are brown, stay far away from this store. Also, when my delivery driver asked them where my drinks were, they said they didn’t have any and they didn’t care, and that he needed to leave (he was also Latino). So now I’m out $10.47 because they didn’t include the drinks I paid for.”
“How awful this experience was. First order was cancelled but the app showed it in the oven with a delivery time. Second order to replace the cancelled order is turned over to DoorDash and is cold and took over an hour to arrive. Absolutely ridiculous. Pizza Hut will not be enjoying my business anymore”
“I called in for the pick any two for 7 dollars and they charge me 10 dollars a pizza. Ordered the medium pizza 2 topping showed them the email from pizza hut and she shrugged her shoulders and would not honor the 7 dollar deal.”
“I like the pizza but the delivery, tracking and order experience suck. I have the app but it tells me the login is wrong. I change password but it tells me that login is already taken. I ordered a pizza and wings today but only the pizza comes. No options or warning. The tracking is not really tracking, it just tells you what time but never adjusts and is never on time. I’ve tried to make it work with Pizza Hut but simply done now. Too many other choices!”
“Delivery time said 4:04 it’s 4:30 and no pizza and all they can tell me is it was sent third party. I guess that is why it is always cold. Never again.”
“I called that order a pizza the people at the store told me pizzas are around 20 bucks couldn't offer me any deal so I called the Overflow line talked to a person who ordered my phone there gave me a deal two pizzas for $22.99 so I called and ordered it and put on my information in and went to the store and the pizza was never there so the store that I'm at to pick up the pizza from Williamson Road can't honor the deal Pizza Hut you need to do better your garbage”
“Pizza Hut is a pos. After putting in my address TWICE on their app, their app insisted on delivering to an address 3 hours away. I tried canceling over the phone, app, website, everything and it's impossible. So, now I have to pay for 2 pizzas that I won't get because Pizza Hut sucks. I will never order from this sorry Pizza place ever again. Shame on Pizza hut. I hope you go out of business”
“Pizza Hut is charging customers delivery fees when they use doordash. I have an account with doordash and I have 0 delivery fees for a month but was charged a fee.”
“I would give this a zero rating if I could. Last Friday night, I thought I had placed an order via my computer. Got to Pizza Hut around 6 pm. Went inside and told the girl working the counter I had placed an order online. She couldn't find my order and said, did you make sure it's this location? Sometimes it defaults to another location. So I went outside to my car and checked my phone. No pizza hut order confirmation in my email. So sitting in my car, I placed another order. Now it said it would be ready in about 25 minutes. I ran to CVS to waste some time. Came back about 15-20 minutes later, went inside, and again told the girl I had placed an online order. She said she couldn't find my order...again. So I went back outside to my car to get my cell phone and show her my order was placed. When I got back inside the Pizza Hut, she said I found your order. It was on another system. So then she tells me, I am number 84 and they are on 73. So I went back outside to sit in my car and wait. This whole time the front area of this location was full of people. About 10 minutes later, I go back inside. I find a seat directly across from the front counter. I see this girl helping people, telling people she's sorry, that Friday nights are really busy, etc. etc. I am sitting about 3 feet from where she is helping people. She can see me. I sit there for about 20 minutes, maybe 25 minutes and she finally looks at me and said, when you walked out the last time I cancelled your order. I was absolutely dumbfounded. I have been sitting there, she can see me. She let me sit there for 20-25 minutes without telling me she had cancelled my order. I have now been at this location for over an hour. I was beyond livid. All I could do was walk out before I said something I might regret. I will NEVER go to this location again. If I didn't love Pizza Hut pizza so much, I might not ever order another pizza from them again. I hope her manager sees this review. I hope the franchise owner sees this review. This was one of the worst experiences I've ever had the displeasure of going thru. There was no reason for it except to be mean, or whatever she was doing. There was no reason to let me sit there the entire time, watching her help other people, and she couldn't tell me I was sitting there for no reason! I left there, composed myself, ordered from Marcos Pizza and picked it up in 10 minutes. This location on Tezel is the worst and that girl who was working that night needs some customer service training.”
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“Ordered from Pizza Hut in 07621, Bergenfield NJ. What a nightmare. It took almost 30 minutes to place and process the order with a female that, unfortunately, was not strongly bilingual. We were charged and refunded four times for our delivery order, while the lady taking our order told us our card was being declined. Inadequate customer service. Order incorrect. Undercooked pizza. We will never order from Pizza Hut again.”
“Sorry service need to tear down the building a turn into a car wash better result's waitress over whelmed kept asking for silverware, refills, box for by left overs and people walking out after waiting 45 minutes no service in Lumberton n.c location on fayetteville road 11/30/24 at 1:00 p.m. today”
“I order online the order was all wrong,And the employee refuse to make it right, bad customer service and very unprofessional. I will not recommend this pizza hut.”
“Pizza Hut should not limited the survey code is only meant for walk in order. i usually order pizza online for delivery. i get an email to do the survey and get a free personal pizza. now that i want to order online again, and also redeem my free pizza, i couldn't redeem online. survey code only meant for walk-in? Since Pizza Hut invite customer to do a survey to hear us out, they should not limit the redemption is only for Walk-in. customers agree?”
“I’ve been a long time Pizza Hut customer but after the last pizza I will not be. We ordered the what has always been the meat lovers. This last one, on more than one slice had only 1 pepperoni on them. I feel like we were ripped off. You won’t be getting any more of my money!🍕🍕. This picture has more meat!”
