“We have ordered from Pizza Hut faithfully for years and it has always been enjoyable. But our order tonight was sub standard. The cheese was tasteless, and the cheese in the stuffed crust was like unmelted tofu. Also tasteless. What a stinker of a pizza. You’ve lost our business if this is the food you’re producing now. 👎”
“I recently had a bad experience with pizza hut and found out that it is impossible to reach customer service or the restaurant. The local restaurant does not answer the phone (listened to a recording for hours before giving up), and customer service does not take calls either. Customer service will direct you to their website, in which they state that they will call you back, but the app and website will not allow you to update your phone number or email from what it was when the account was created. I really don't see the point in the restaurant having a phone if no one answers it. It also seems pointless to provide a customer service phone number if there is no customer service.”
“The service was pretty good, we were the only customers at 830 pm on Monday evening. The problem I have is that the menus have NO PRICES listed on them. If you go on the web to look at the menu it also has NO PRICING. What is up with that? Are we supposed to order blindly and then cancel the order if you think it’s outrageous? Make a scene? I won’t be going back anytime soon. I want to know how much items cost so I can make an informed decision about what I am purchasing.”
“I've noticed that the newest pizza hut in Ripley and corinth Ms are using cheese that doesn't taste anything like mozzarella and if it don't get fixed I won't be buying anymore”
“When did Pizzz Hut shrink their pizzas? Since when is a 12" pizza calcified as a large pizza? Astounded at how small it is. Noticeably, the price sure didn't shrink with it at $28.00 for this ridiculously small pizza!!!”
“I recently ordered a chick parm melt and medium buffalo wings! The wings were all breading very little chicken! And what chicken there was tuff and hard to chew up! Really that need to find a new source of supplier for their wings wherever they’re getting them from now they’re getting screwed and we’re getting screwed as the customer”
“I am pretty much done with this franchise. Our family had been ordering pizza once per week for seven years. However, the quality was slipping, and instructions were not being followed so when I was emailed a survey, I answered it honestly. The general manager responded with an email from the local restaurant. He was very condescending. He offered replacement food and I responded asking how that would be achieved since only one pizza out of a meal deal was affected by the inaccuracy. I never heard back.
I had been given two email addresses for this person and he didn’t bother to respond. I did forward it to the second email I was given, soI know I was not important enough to get a response.
The second issue I had was ordering in another town where my grandkids live. I placed an order to take home and tried to redeem points for some cheesesticks, but they never gave them to me. The manager I talked to on the telephone assured me that the next time I was in town, which would be in one week, he would call me first thing in the morning and get my information so I could get a replacement meal plus some brownies, free of charge. He also said if I didn’t want to order it that day, he’d get my address and mail me a gift certificate. He never called.
I called the restaurant in the morning and no one answered. I called in the afternoon and got yet another irritable general manager on the phone. She said she would follow up and call me back, but I never heard back.
I ended up escalating it by going directly to Corporate and got my points restored that were taken for the free cheesesticks, but that is all they did. I felt like I had to jump through hoops to get what I wanted.”
“Being a couple of OAP'S we manage to treat ourselves to an occasional treat at our local Hut in Lincoln.We last went there in July. We went today (22nd) lunchtime.I ordered my favorite Chicken Supreme Deep Pan and my wife ordered the Pan Chicken Fajita. On checking the photo's on the Hut web site,and also having ordered the same thing before I fully expected to get a fully loaded pizza.That is not what we got. Our starter of Garlic Bread was still white on 1 side and utterly tasteless.
When the pizza arrived it was a bit gooey looked as it was all dough with very little topping placed somewhere in the middle. NOT LIKE THE WEBSITE PHOTO. It was edible but not very appetizing.
I have had better pizza's with more toppings from Lidl,Tesco or Iceland. It will be a long time before I go there again !!!!!!!!!!!!!!!!!!!!!!! I have told PIZZA HUT of my thoughts.”
“Establish very friendly I found it very disturbing that I had to launch my app when I got into the store to look at their menu. This is gone too far you can't do anything without your cell phone these days and I'm sick of it if I walk into a restaurant I wanna see a menu I don't have to look it up on my phone and try to weave through their apps to get to it. For that Pizza Hut you get F. I was so looking forward to the pizza for my child of days but I won't come back here again”
“Just ordered a small thing crust pizza at about 735pm today. The pizza was very dry with little or no sauce and barely any cheese. Very disappointed.”
“Cajuns fries are a good side and the deal is great but the lack of effort they put in making it was ridiculous spent 43 dollars on pizza and fries and it wasn’t even hot and this what they give me here at this address 1714fm685 ste 100 Pflugerville Tx 78660. Wish I could upload the picture but it won’t let me ridiculous”
“Pizza Hut has fell all the way off!!! It doesn't even taste like the pizza we used to eat back in the day. Ordered a all meat Pan pizza, crust is not buttery like it used to be. It's dry, toppings are mid. At least it was hot. Going back to Marcos.”
“The pizzahut today isn't the pizzahut I remember as a kid. The chicken Alfredo didn't have seasoning the cheesesticks was dry and not enough cheese and the pizza doesn't taste like the pizza that ate back in the 80s and 90s. Waste of my money!!!!!”
“Twinsburg, Ohio pizza hut tasted like dough. Its like it was not cooked enough also because the onions on top were almost raw. Pizza hut used to be alot better.”
“Years ago before Covid, Pizza Hut was the best pizza around. Now they don’t even heat up the sauce for the breadsticks. It’s a take it or leave it kind of pizza. Chucky cheese’s pizza is better, so what’s that telling you.”
“Pizza was delivered by door dasher no pouch to keep pizza warm she just handed me the cold pizza carton. The pizza was disgusting cold half baked I called but could not get anywhere. Finally.i connected with the store the kid that answered sounded like he was 10 years old said he'd give me a refund I dought it. I will never order from pizza hut again.”
“I've only been to this PIZZA HUT once and had great friendly customer service and my pizza done correctly and not burnt and that was when the day shift manager was there.
Ordered 2 medium pizzas tonight and this is what I got home with.”
“I have ordered Wings and Pizza from here many times. So much so that the Manager knows me by Name. However; earlier today I ordered 12 Wings, Bone in, Buffalo style Medium. I didn't eat them right away because I had gotten me a Burger from another place before I picked up my order from Pizza Hut. So I ate my Burger when I got home. I just opened up my Wings about 7 hours later ready to eat them, opened them up and put of 12 Wings, I have 10 of the Drumettes and 2 Flats. I thought it was supposed to be half of each; and what makes it so bad I'm a Flats person. I prefer the Flats but I understand it has to be half of each. This isn't right, and this cost $20 and some Change. REALLY!!!”
