“I placed an order today (19-05-2022 at 6.55 pm) that needs to be delivered to Ella town but 15 minutes after confirming the order they said it cannot be delivered becoz it is put of their delivery zone. I believe it should have been told to the customer when placing an order... what is more disappointing is they asking me to cancel the order 30 minutes after placing the order becoz they cant come come to the address l am...”
“Delivery was late by one hour on 3rd March, I was told it would take 1 hr to deliver. Upon calling I was told it was impossible for the order to be delivered to my location. This was after I had paid the bill. They didn't add the toppings I had paid for also the order was not warm. I called to express disappointment and the person hung up the phone before I could finish.”
“Tried to book a local disabled group in ,,we were refused unless we could pre order everything, as it made their job to difficult to spend 40 mins sorting out choices,,,glad you can afford to turn away buisness, banbury branch, assistant manager fri 22nd April 2022.disgusting treatment of customers,,,we loved our last visit, about 12 weeks ago.”
“Absolutely dogdy and feel discriminated as I wanted to order for delivery... firstly they don't take cash..secondly on menu says contacless however this Indian lady in pizza hut Surrey quays wanted name adress card number .all personal details unbelievable how cash don't mean anything?? I offer to wash the cash and even ask her to pay with her own card and I pay her cash ..i offered more customer service to her than she ever seen. Shame cheap labour and no good service ...so I got denied service ...not happy”
“Refuse surface. Put up with lies from 1300 - 1600. Still have not eaten.
Driver leaves soda with another customer, driver is swamped or your
Order was cancelled by computer. Short staff when 6 different people answered the phone. Bring wrong order. Finally tells you refuse service.
Spent close to a thousand tipping and paying cash. Plus, have a stalker
Who interferes causing issues. Never again! Pizza Hut Bloominton, Ill 3098274646. Called BBB.”
“I have not ordered from Pizza Hut in such a long time I thought it would be nice to order from them little did I know for a medium pizza with three toppings on it was gonna cost me $25 so I guess that won’t be happening again the pizza tasted OK not as good as it usually has been I don’t know what they’re doing wrong but something definitely tasted different this time I don’t know about anyone else but for one medium pizza that is a lot of money”
“This store gives Pizza Hut bad name. Store has uneducated and unprofessional staff. Employees are hostile, walk around like they are thugs. Present themselves as thugs, always without uniform walk around in their sweats and pajamas using slang like they are at block part and not at work. Employees don’t have professional appearance and not professionally groomed and seems like the just woke up and came to work. Employees in this store will stand outside and smoke cigarettes and will go inside and start handling food with out sanitizing and washing their hands but Pizza hut don’t care. Pizza Hut only cares about getting money from customer. Pizza huts is concerned about money, and they don’t worry about guest’s health and unsanitary food that they are serving to their customers. Customers are spending their hard-earned money in Pizza Hut thinking and believing that they are getting sanitary service and quality food.
I live like 5 minutes from the store and order from here 4-5 times every week. I order online and it always gives me option to order curbside for this store. But this one lazy employee, claims to be manager, with bad attitude and bad self-presentation always without uniform in pajamas refuse to do his job and do curbside delivery as pizza hut agree when taking orders. In my most recent experience I ordered food online and I was given option to select curbside delivery. I order my food and get to store and waited for about 40 minutes, but no one bring my food out to my vehicle. Store had 3 employees and 40 minutes that I waited only 2 customers came in to pick up food. This guy who claims he is manager was just chilling and walking around the store not worried that guest is waiting for his food outside. I called store multiple time and wont even answer the phone like the store was super busy. Finally answer the call and said “MAN” you must come inside to get your food and we are not doing curbside delivery. I told him, online for your store, system give me option to order and do curbside delivery. I told him, that I paid for that service and you guys took my money agreeing to provide curbside pickup and not providing me the service as promised. This Mr. EINSTIEN/Mr. MANAGER tells me he gets paid for making Pizza and not by providing customer service and tells me GUEST/CUSTOMERS do not pay his salary. I told him, every time he is here, we have this problem and told him that this is his job and he signed up for this and it seems like he doesn’t want to do his job and told him that he is getting paid for that.
This employee somehow believes that PIZZA HUT will continue to pay him if there are no customers paying or buying food from Pizza Hut. Then he started to get angry and Irate and louder and started to threat me by saying he is getting angry and will spit in my food next time I order (in today’s time with COVID-19, he is threatening me that he will spit in my food, I wonder how many times he has already done that to my food or to other people). Employees at this store tested positive with Covid-19 couple weeks ago and some of my family members were tested positive for covid-19 also after we ordered food from this store and now, I am wondering if that was the case where he was spiting in my food.
Then he was screaming and yelling and threatening me that he will come out there and show me (THIS WAS MR. MANAGERS ATTITUDE TOWARD PAYING CUSTOMERS). I told him he is not scaring anyone. I told him that I will file complaint about him, and he said file it with owners or the company I don’t care and said he is the store manager, and he don’t care about anything. I have been going to this store for years because this is so close to my house, but I believe going to Dominos or Papa Jones would be a better choice, to get quality food and service from trained professional who are willing to help and don’t just want to take customers hard-earned money and make excuses and not deliver quality service or food as they agree.
STORE LOCATION: 6141 Windhaven Pkwy #135, Plano, TX 75093”
“We ordered 2 large 3 topping pizzas and 36 wings and the cost was $84. I cannot believe anyone would actually pay that. You can get the same amount of wings from Domino's for $25. The young lady on the phone at pizza hut laughed and said their wings are $2 a piece. Pizza hut is disgustingly Greedy!!!”
“I experienced the worst encounter of marijuana smell in the elizabethton Tennessee pizza hut I sat there and watched two boys and young lady go to the suv and smoke marijuana then come back to goof off and continue to serve us smelling like that around my child it's uncalled for Matt Hyatt should drug test each one those employees point blank period!!!”
“On Monday, January 10, 2022 I attempted to order from the Pizza Hut app using the 30% off regular menu priced items-online only. Once again it stated something went wrong please try later. I called the Pizza Hut I usually go to, 975 W. Lincoln Hwy Schereville, IN, to make them
aware and to inquire how I could obtain 30% off. The male who answered the phone asked me to hold on. He came back to the phone stating he could take my order. I asked if there were any deals that I could receive 30% off. The male stated they do not have any deals. I asked to speak to the manager and the male hung up. I called back 3 more times and no one ever picked up the phone. I thank Pizza Hut for not answering the phone because I have fallen in love with PaPa John’s Pizza! Customer Service is everything and Pizza Hut just lost a Customer!!”
“Pizza arrived it was right beef and pineapple but the damn pizza was super salty I didn’t want to waste my money but I will never order from them again $20.84 is to much money to waste”
“I ordered half and half Cheese Lover Pizza and Super Supreme Pizza with stuffed crust and Pepperoni pizza. I indicated the removal of Pepperoni on the half and half order. When it was delivered, the "Cheese lover" pizza was loaded with pepperoni. My daughter saw the pizza and immediately said it was a wrong order cos the Cheese Lover pizza was loaded with pepperoni. I called to correct the order and the person I spoke with said "She made the pizza personally and she didn't put Pepperoni". I took a picture of the Pizza to send to her and her response after seeing the Pizza was "It looks like you packed the Pepperoni from the Pepperoni pizza on the Cheese pizza" I was infuriated and felt insulted. I'm never ordering from pizza hut.”
“the employees at richmond pizza hut are utter rubbish and should not be employed specially the young girl with the horrific purple cube car that car itself is a disappointment to a society and the pizza hut community. not to mention she was overly disrespectful and rude when i told her she forgot my drink and refused to go back and get it. she gave me gemini vibes and i will not be ordering again purely because i’m am repulsed i couldn’t enjoy my food after engaging in conversation with such a rude person who was left alone with my food.”
“Breadsticks were great. But the pizza was garbage... I'm sick as I write this. I couldn't even finish my order, as it's that disgusting. Good to see it hasn't changed since I was a kid. I'm quite stunned the franchise hasn't closed yet, it's AWFUL. $37 for this garbage...”
“I ordered the $30 delivered meal deal =$33:33 after 90 minutes I called the store no answer rang several times finally got them on the phone asked to talk to the manager and the guy hung up. I then went to the store at Gunghalin ACT and the manager couldn’t be bothered to talk to me despite me showing him the money was out of my account left me with a worker who told me to call customer care they were unhelpful and didn’t care despite me showing them the proof I had made the purchase”
“My order showed as delivered after 40 mins but I had not received it. So I spent the next 50 mins trying to call the hut but they didn't pick up. I went to the hut and could hear the phone ringing from out side but still they don't answer my call. When I went in they tried to give me the food that is now over an hour old and refuse me a refund when I wouldn't accept the old food. I now have paid £39.99 for nothing and the kids didn't get there pizza. STAY AWAY DONT USE SPECIALLY IF YOU DONT WANT TO DISSAPOINT THE KIDS”
“Wow... just like to say what appalling customer service...
Not only have I paid and waited for food, to be called when delivery was expected and then told you can't fulfill my order as you don't deliver to me, because of an error on your website, leaving me with no money too order more food for my at the time starving family. I have then had to chase you to raise a complaint to get my money refunded too me, as the shop had told me they hadn't taken the money, I have then had to wait a week to get you to agree to refund my money, another few days til its refunded on my card...
And not even an offer of a gesture of goodwill....disgusting customer service”
