“Went the extra mile with my complaint. Not only did they resolve and apologize but they deducted from my bill a large amount AND gave me a discount off my next visit.”
“We live in between two delivery huts, about a mile down the road from each of them and yet they won't deliver to us! We live in London, not in the woods somewhere where it would be difficult to get to, and yet for 2 years they refuse to even discuss this issue with us! No matter what we try to get feedback on this issue nobody seems to bother! Disgusting how they treat (potential) customers!”
“About 2 weeks ago Pizza Hut decided to change their menu options, previously if you ordered a large or medium pizza you had a choice of all their crust types, small pizza's were automatically italian crust (which made sense since any other crust type would take up most of the space on the pizza. Now if you order a small pizza, it automatically defaults to a classic crust which means you get less toppings and the crust makes up more than 30% of the pizza, if you order a medium size you have a choice between a classic and gluten free crust only. Certainly not value for money and a very sneaky way to cut costs! I will not order from Pizza Hut again!”
“Great Western Retail Park. Staff very unhelpful, unfriendly and need training in customer service. Wanting to book a table for a party of 20 and told they couldn't help me. Guess they can afford to lose 400-500 pounds.”
“Piza was on time but barely warm, ate half..other half in the bin, I must've been the drivers last drop, tried to ring the store but nobody would pick up the phone :(”
“I recently ordered a pizza and chicken strips from Pizza Hut. I ended up with a bad case of food poisoning and was sent to hospital at 4am. I've recently found out that everyone I know who has ordered the chicken from there has also suffered from food poisoning. I do not recommend eating there, for your own safety.”
“Service and meal were ok. Not worth the parking fine that I had when I left. (Pizza hut, Metro cr, retail park, Gateshead) Must have watched us go in and then pounced. Parking outside of a bay, in an otherwise deserted carpark. Wont get more custom from us, we were regular customers at this branch.”
“Since Dominos won't deliver to my house I left no choice but to order from Pizza Hut. It turned out to be a good thing because the pizza is better at Pizza Hut and the sides are better too. The kids love the cheesy pasta and garlic bread. Delivery is always hot and prompt.”
