“Currently sitting in your Bracknell branch. When we came it it was so quiet. No salad due to failed delivery. Very slow food. A big table came in and been waiting 30 minutes for table to be cleared. Asked for garlic mayo, said it would be brought over, wasn't, went myself. Still waiting for puddings. So fed up. Treat for the family. What an anti climax....feel like walking out”
“Their customer service is rubbish. They promise that the online order will be delivered within a certain time. (Double the time plus more and we were still waiting) complained and they said they will send a £10 voucher in 3 days!! Two months later nothing. Sent an email to ask and no reply. Two weeks later I called and they said only the person who emailed me can help me. They can’t even issue a voucher with out this person apparently. So I have complained again. It’s ridiculous. It’s happen twice this year on both occasions being online orders which should have been there on time but wasn’t!!!!!!!!”
“Appalling service from Pizza Hut delivery in Borehamwood, with their head office only 1/2 mile up the road. I phoned for an order and was asked to hold on for a minute, 20 minutes later he came back and immediately cut me off. I've heard dozens of complaints about this terrible company. would never use them again”
“We have a big issue for a very long time. They refuse to deliver to our postcode even though it is just 1 mile down the road from two of the delivery huts. The latest excuse I was given is that it is too busy in our area! Duh, this is London, it is busy everywhere! Besides, my daughter's school is a 5 minutes walk away from us, on a main road, it's even busier and yet they are delivering to that area!”
“Middlebrook Bolton Pizza Hut catered for a group 85 people without a glitch. Staff member Luke in particular was very attentive to everyone's needs and did a fantastic job. Thank you”
“Went the extra mile with my complaint. Not only did they resolve and apologize but they deducted from my bill a large amount AND gave me a discount off my next visit.”
“We live in between two delivery huts, about a mile down the road from each of them and yet they won't deliver to us! We live in London, not in the woods somewhere where it would be difficult to get to, and yet for 2 years they refuse to even discuss this issue with us! No matter what we try to get feedback on this issue nobody seems to bother! Disgusting how they treat (potential) customers!”
“About 2 weeks ago Pizza Hut decided to change their menu options, previously if you ordered a large or medium pizza you had a choice of all their crust types, small pizza's were automatically italian crust (which made sense since any other crust type would take up most of the space on the pizza. Now if you order a small pizza, it automatically defaults to a classic crust which means you get less toppings and the crust makes up more than 30% of the pizza, if you order a medium size you have a choice between a classic and gluten free crust only. Certainly not value for money and a very sneaky way to cut costs! I will not order from Pizza Hut again!”
“Great Western Retail Park. Staff very unhelpful, unfriendly and need training in customer service. Wanting to book a table for a party of 20 and told they couldn't help me. Guess they can afford to lose 400-500 pounds.”
“Piza was on time but barely warm, ate half..other half in the bin, I must've been the drivers last drop, tried to ring the store but nobody would pick up the phone :(”
