“Terrible Customer Service
My incident happened on November 20, 2022 at the Prosperity Park Drive location – Store # 35593.
After placing an online order for contactless, curbside pick-up, I arrived to pick up my order as scheduled and checked in using the Pizza Hut app. Upon arriving, this location had a continuous flow of customer activity; nevertheless, I patiently waited in my car for my order. After approximately 15 minutes upon arrival, I decided to call the number to the location to notify the employee I was waiting. I was on hold for approximately 30 minutes, but I still waited because I could see the location was indeed busy. Thinking, during a break of customer activity, the employee would then deliver my order. This did not happen. Although no one was in the store at the time, she had the audacity to motion for me to come in the store. I felt this was inappropriate since I had scheduled contactless, curbside service and paid a gratuity in advance.
As soon as I reached the door, the employee yelled at me to say, ‘I’m by myself and you see I am busy’. I stated to her, I have been waiting outside for 30 minutes and that’s not my concern. She then used profane language at me and told me my order was cancelled. She continued to hurl profanity as she walked to the back of the store. I said if you cancel my order, that’s fine, I have paid for my order so process my refund. She then stated, “I’m not going to process anything, and you can just get out of the store”. I asked for her name so I could report the incident and she refused and told me to leave the store. To say I was shocked, is an understatement. With her deranged type of behavior, I feared she may resort to physical violence so I abruptly left the store.
I have reached out to the following Executives in Leadership and to this day, NO ONE has followed up with me. I have contacted: Aaron Powell, CEO, David Graves, President, Jamie Harrison, CPO and Chequan Lewis, COO.
While I did speak with Shelli East, DM, she did not follow up with me right way after the incident. When I asked for Senior Leadership to contact me about the incident, I have heard nothing.
If the leaders are acting this way, I see why the employee felt she could get away with what she did in this situation.
With such a recognized organization, this has been a horrible experience and I will never shop at Pizza Hut again.”
“I placed an order to the store at 3634 S 2nd St. Folkston, GA 31537 (912) 496-1128. I ordered 6 pieces of sweet chili traditional wings and the cajun seasoned fries. I have placed at least 10 orders of fries from this location in the past because I really like them. This time I received half of what I usually receive. I called the store and spoke to Katelyn. She said she was the Regional Manager and it didn't matter if I contacted corporate because I was going to get routed right back to her. She said the fries I've gotten in the past weren't the correct amount but the one I received this time was the correct amount. I'm including a photo of what I received in this reply. These fries are $4.09 and I don't believe that the amount I received is the correct amount for this price. Katelyn was very smug and made excuses for why I received such a poor amount. I don't feel appreciated as a customer and I don't trust ordering from Pizza Hut anymore because if I have an issue I don't trust that it will be taken seriously and handled appropriately.”
“Hi to the Pizza Hut team @ Fountain Park,
Big Shout out to "Rebecca", who was our host for the meal - Birthday party for my 11 year old son- Held on 15th Oct. Rebecca was great at letting us know about the cashless payment system, taking our orders and clearly explaining to the kids what comes with the buffet bundle.
Polite, always ready to help and made the meal a very pleasant experience for us.
Lovely food, clean enviroment and a fab meal overall. *****
Thanks Pizza Hut and Rebecca!!”
“Worse experience ever! Trafford mall location. Asked us to come back in 20 min. Forgot to inform they only take cards. Online order was not working. Pizza was uncooked, small and poorly done, salad bar often empty, ice machine broken, and the list goes on and on and on. Staff was polite though, but overall experience under par.”
“I know now that there is centralized ordering now. I placed my order with the most customer friendly woman in the Philippines that spoke clearly and slowly to me. Thank you!!”
“Their new Detroit style pizza is good. Problem is with their boneless chicken wings. Orders an 8pc for 8.99, two we’re actually meat. The rest were bread nuggets. Very disappointed and will never get Pizza Hut again.”
“I don't know about my food. I have not been able to leave the parking lot. My car won't start. I need a jump my car won't start. Its 8:30pm. I'm a female medical worker who's worked all day who just left work. Everyone in the store refused to help me jump start my car battery.”
“I wish I could give no stars but then you can not leave a review.
I ordered my food at 1:30 pm and was told it would be 155 mins before it comes. I called at 4:00 pm to find that the driver just left to deliver. I called back at 4:30 pm ten times i called and put on hold. Then I called back 11 time a gentleman answer told me my food never left the store. I asked for a manager...sent me to Matt said he was from Corp. He apologized and said once the driver gets back they will deliver our food. This was our Father's Day meal. It's already after 5 pm and still no food....now I am worried if they will spit in the food or do something nasty to it. Matt said he will not charge me and he said he was concerned about it being so late. He said that no one will do anything to the food.
This was from the Havana Store in Aurora,CO”
“The driver dumped the order at my door and left, without knocking or ringing my bell. The drinks were also flat and had to be trashed.
I reached out to their corporate and they sent a canned reply saying I'd hear from someone w/in 3 days, but it's been a month now and NOTHING. I've reached out several more times, but now they ignore me.”
“I like pizza. I like pizza with sausage. I don't like my pizza's sausage covered with cheese. If you're going to go full sausage, go full sausage. My kids deserve to know where you stand.”
“Go woke go broke. Pizza Hut promoting books on transgenderism. Keep that out of restaurants. Sell food and stay out of social criticism. I’m no longer buying pizza from pizza hut.
Go woke,go broke”
“****NEWS FLASH******
WHEN DOES THIS INSANITY END?
I will no longer patronize Pizza Hut due to their children's book it reading program!!! Yep you heard me right 😡. They are openly promoting "Big Wig" which is about a little boy that dresses in drag. Here's the publishers description of the book "When a child dresses in drag to compete in a neighborhood costume competition, he becomes B. B. Bedazzle! A key part of B.B. Bedazzle's ensemble is a wig called Wig. Together they are an unstoppable drag queen team! But Wig feels inadequate compared to the other, big wigs. When Wig flies off B. B.'s head, she goes from kid to kid instilling confidence and inspiring dreams in those who wear her."
Now I can think of many many ways to instill confidence and dreams into our children, other than telling them they have to be a DRAG QUEEN to accomplish this. This garbage is outrageous and unacceptable!!!!!”
“Buyer beware my wife and I ordered from Abingdon VA on 3/25/22 a supreme pizza for delivery paid with credit card over the phone when I got my credit card statement I was charged $123.14 made several calls Spoke with Jared Doss the manager Two times no results called corporate office three times was told some one would call me back still have not received a call back as of 5/26/22 this was only our second order from Pizza Hut previously we have been getting Pizza deliveries from Domino’s for years never a problem.”
“I placed an order today (19-05-2022 at 6.55 pm) that needs to be delivered to Ella town but 15 minutes after confirming the order they said it cannot be delivered becoz it is put of their delivery zone. I believe it should have been told to the customer when placing an order... what is more disappointing is they asking me to cancel the order 30 minutes after placing the order becoz they cant come come to the address l am...”
