Platinum Therapy Lights Reviews

Name: Platinum Therapy Lights
Rating: 4.82

4.8 Rating 439 Reviews

96 %

of reviewers recommend Platinum Therapy Lights

4.8

Based on 439 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

Platinum Therapy Lights 5 star review on 30th August 2025

335

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far the company has been responsive and helpful, informative and the products are great quality and easy to use.”

Helpful Report

Posted 2 years ago

“2 stars is based on customer service and resolution. The product itself seems to do the job, but the customer service quality represents the compnay. I purchased a BIOMAX 450 unit based on Alex Fergus review. Unfortunately, I was naive and also ordered the remote control and the desk mount arm. The remote control is a waste of money, you can get the same thing from their app. I'm not even sure why this reputable company is putting its good name at risk of getting bad reviews. *DO NOT PURCHASE* the remote. Customer service is ok at responding and getting 1 star for resolution. I've gone back and forth so many times, I will just give up on the control and the money spent on it. I'm on the market for another panel but hesitant to get it from the same company. Others have complained about customer service from PLATINUMLED, well, I should have heeded the warning!”

Helpful Report

Posted 2 years ago

Hello! We have tens of thousands of very happy users worldwide that use our Professional Touchscreen Remote on a daily basis and love it. While the smartphone app works wonderfully, there are many applications where users do not want to have to use a phone to control the lights and prefer a standalone remote control. The truth is that we do anything we can for our customers within our polices!

Posted 2 years ago

“I got biomax900 just the right size. Super bright. I feel better. Just in two weeks. Just think in about 6 months. Going to be awesome.”

Helpful Report

Posted 2 years ago

“I don't have a great knowledge of Red Light Therapy, but after I have been using it consistently for a week I have to say I'm sold. My aches and pains are dissipated. My husband also says the same thing. However, one observation is that being regular with the red light seems essential to keep aches and pains at bay. I'm looking forward to experiencing how it will support my body during the winter months since my body will always have greater aches and pains.”

Helpful Report

Posted 2 years ago

“The light is good, but the customer service is terrible.”

Helpful Report

Posted 3 years ago

Hello! While we work tirelessly to support our global family of customers every day, customer service unfortunately has no control over a backorder situation and this is what this customer was upset about. Stock level and all shipping information is always posted at the SHIPPING INFORMATION link at the top of the website and we always advise to please check this posted information. The truth is that we do whatever we can for our customers!

Posted 2 years ago

“the lights are great! I wish I would have known how short the stand was I bought or that it was adjustable to raise the height to be able to stand in front of. Overall I love the lights! and had been wanting to get for a while! I believe in infrared light for healing and circulation! Tara S.”

Helpful Report

Posted 3 years ago

“I committed to using the LED Platinum for 60 days straight. I must say it took almost 5 weeks for me to notice a difference in muscle recovery and soreness. Now I use it 5 days a week and if I am sore it immediately dissipates. I think I am also sleeping better. I have not noticed any difference in my skin.”

Helpful Report

Posted 3 years ago

“Helps my inflammation and just makes me feel better. Can’t recommend enough. Worth the investment.”

Helpful Report

Posted 3 years ago

“This light therapy has made such a huge difference already! I have used it every day since the day it arrived. I almost forgot I have bursitis. It has significantly reduced my inflammation. This was the best purchase I've made in a long time.”

Helpful Report

Posted 3 years ago

“Great so far .”

Helpful Report

Posted 3 years ago

“These lights are of very high quality. The fit and finish is amazing. My Biomax 900 is A Very powerful light, worth the investment.”

Helpful Report

Posted 3 years ago

“I bought one 900 light and was so satisfied I purchased three additional units for my home personal use. I currently use it to wake up in the morning; feel like I have more energy and the far-infrared portion warms and stimulates my joints. This is humorous; my eyebrows and eyelashes are growing noticeably longer---definitively!”

Platinum Therapy Lights 5 star review on 23rd May 2022

Helpful Report

Posted 3 years ago

“I love my two BioMax 450s. I put them together on a horizontal stand and placed it over a twin bed. I am not mechanical but put it together myself with a the help from a friend to lift the lights on the stand. I now can enjoy true relaxation while charging up my mitochondria!!! I love the fact that there are 5 wavelengths of light too. Everything arrived in record time and great shape. Let the healing begin!!!!”

Platinum Therapy Lights 5 star review on 20th May 2022

Helpful Report

Posted 3 years ago

“I did my first session on Thursday May 5th. and by that evening I felt an improvement in my back.. I have a serious curvature and degenerated discs and dr. said the only other option to improve my life was surgery. Then I read about the Platinumled 900. Bought it with the horizontal stand and it has literally changed my life. I have always been an active farm girl, exercise physiologist and competitive distance runner until this back issue took me down. I'm 80 yrs. old now and with this light therapy twice a day for 20 min I am back to doing all kinds of physical activities (not running anymore though) Dr. told me that if I hadn't been so active all my life I would probably be bedridden. This light therapy is as close to a miracle as I could ever ask for. Thank you Platinumled.”

Helpful Report

Posted 3 years ago

“I have had this a few weeks now. I use it religiously. I think it is working but I don't want to be too optimistic just yet. My other half says the pain in his hip is getting better. I see hair regrowth and a difference in my skin. I am now up to 25 minutes a day. The unit is solid. I also bought the horizontal stand, I'll write another review on that. One thing I would change, is I wish it was easier to get a hold of customer service in real-time, not just by email.”

Helpful Report

Posted 3 years ago

“Satisfied so far...TIME will tell.. PlatinumLed 450/900 combo DEFINITELY has the highest Irridance. I have a Redjuvinator3, Mito Red MitoPro 300, Joovv Max and a Red Light Man 670 nm handheld. Looking forward to years of service from my PlantnumLed's.”

Helpful Report

Posted 3 years ago

“Just what I wanted for my own use.”

Helpful Report

Posted 3 years ago

“Read about red light therapy in some recent news articles so decided to research products. Read a few articles and watched some YouTube reviews of Platinum Therapy Lights so decided to give them a try. The website was very informative and I was able to locate a product for myself in a few minutes. Purchasing online was straightforward. Ordered on Saturday, April 23, 2022, and had my light panel on Monday, May 2, 2022, so took only 6 business days from order to receipt! (9 days counting Saturdays and Sundays).”

Helpful Report

Posted 3 years ago

“I was skeptical but this panel cured my Lichen Planus outbreak within days. Nothing else seemed to work.”

Helpful Report

Posted 3 years ago

“Good quality lamps, top design and powet output.”

Helpful Report

Posted 3 years ago

Platinum Therapy Lights is rated 4.8 based on 439 reviews