Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,242 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,242 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great job getting back to me to confirm pond filter part was the correct one. Prices was fair. Timely availability as I needed it ASAP. I picked it up.”

Helpful Report

Posted 2 years ago

“Arrived healthy and were packaged well. Delivery was quick and was able to track so could open as soon as arrived.”

Helpful Report

Posted 2 years ago

“Fast service.”

Helpful Report

Posted 2 years ago

“The liquid came and it was not leaking this time so I was pleased.”

Helpful Report

Posted 2 years ago

“you guys are doing great no complaints here i have had a great experience talking to you and appreciate your knoledge”

Helpful Report

Posted 2 years ago

“Liner was as described, very easy to manipulate”

Helpful Report

Posted 2 years ago

“Hello! I owe Derek a great big thank you! I can grow a mean tomato, but have zero experience with pond plants. After placing my order I called Derek in a panic about the plants I chose-which float, which need floating planters etc. Derek was super patient and helped me figure out what I need to keep my new pond plants alive. They are thriving solely due to his expertise. Thank you!”

Helpful Report

Posted 2 years ago

“Received the item, a replacement UV light, in a few days. Will install this weekend, on day off from work.”

Helpful Report

Posted 2 years ago

“Easy process. Delivery was fast and communication was great. Very pleased.”

Helpful Report

Posted 2 years ago

“great customer service”

Helpful Report

Posted 2 years ago

“Awesome- my package was damaged in delivery and you sent me a new bottle right away- thank you so much!”

Helpful Report

Posted 2 years ago

“Great service !”

Helpful Report

Posted 2 years ago

“It is always great. Very fast and also great people answering questions.”

Helpful Report

Posted 2 years ago

“I ordered 10, and received 12 of various sizes. The paper toweling was still wet and all had their trapdoors shut. I just put them in my bathtub pond. Can’t wait to see them do their thing.”

Helpful Report

Posted 2 years ago

“Received my UV bulb yesterday; however, it is not working …no blue indicator light. I reinstalled it two more times thinking I didn’t insert bulb properly but it still won’t come on. Dont know if the transformer has gone out. The blue indicator light was working with the old bulb I took out. Guess I’ll try again today. Disappointed because that bulb wasn’t cheap.”

Helpful Report

Posted 2 years ago

“Love the products.”

Helpful Report

Posted 2 years ago

“Love you guys.”

Helpful Report

Posted 2 years ago

“Amazing experience over all. The amount of plants for each order I received was way more than I would have expected. Extremely generous, and all plants are in very good condition! Excellent fast-speed shipping and good packing. I love every plant I got!”