Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,971 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,971 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All good I was overcharged, but they rectified it very quickly”

Helpful Report

Posted 1 week ago

Hi Alicia, thank you for your patience, and I'm sorry for the mix-up with the charge on your order. I'm really glad our team was able to sort it out quickly for you, and if anything else comes up, please don't hesitate to reach out to us at support@playitkoi.com. — Kristen, Play It Koi

Posted 3 hours ago

“Great job! Rated you a 5”

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Posted 1 week ago

Thanks for the 5 stars, Matt! Glad we hit the mark for you, and please reach out anytime if there's something we can help with as your pond season rolls along. — The PIK Crew, Play It Koi

Posted 9 hours ago

“great customer service.”

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Posted 1 week ago

Thanks so much, Blake! Really glad I could help get that sorted for you, and I'm happy it left you feeling good about us. Reach out anytime you need a hand with the pond. — Kristen, Play It Koi

Posted 9 hours ago

“Once I was able to talk with play it koi, they handled my issue with the utmost care and compassion. I felt that they went above and beyond to give me the personal experience that we all should get as dedicated consumers. Well done Play it Koi!”

Helpful Report

Posted 1 week ago

William, thank you so much for sharing this, and we're truly glad we could help once you reached out. We're sorry for any frustration you experienced getting connected with us in the first place, and we'd love to keep making things right, so please don't hesitate to email us anytime at support@playitkoi.com. We appreciate you trusting us and taking the time to share your experience. — Kristen, Play It Koi

Posted 3 hours ago

“I love Play It Koi, I have purchased several items from them and I couldn’t be happier. I have communicated with one of their staff named Kristen and she is the best! I will continue to use them for as long as I have my ponds.”

Helpful Report

Posted 1 week ago

Harvey, this means a lot, and I'm so glad I could help you sort out that pump fed conversion and flow rate. It's been a pleasure working through your ponds with you, and I hope you'll keep sending questions my way as they come up. Here for the long haul with you. — Kristen, Play It Koi

Posted 9 hours ago

“Super fast delivery of a very much needed Spring filter/maintainence kit for our Pond Maxx PF4800 UV filter. I waited way too long to order my kit, when I ordered it I wanted it yesterday. It almost came that fast!! Koi's and goldfish are very happy in their clean water once again.”

Helpful Report

Posted 1 week ago

So glad the Spring kit for your Pond Maxx PF4800 showed up almost as fast as you wanted it, Cindy! Spring is one of those times where waiting an extra day feels like forever, so we're happy it got there quick and your koi and goldfish are back in clean water. Send us a pond photo sometime if you get the chance. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Fast delivery very appreciated..my koi appreciate it too”

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Posted 1 week ago

Thanks so much, Lynda! Fast shipping makes a real difference, and we're tickled your koi are happy about it too. Come back anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Fast shipping process and great communication on order status.”

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Posted 1 week ago

Glad the order moved quick and the status updates kept you in the loop, that's exactly what we aim for. Reach out anytime you need a hand with anything pond related. — Derek, Play It Koi

Posted 9 hours ago

“All plants look very good”

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Posted 1 week ago

So glad the whole batch of plants arrived looking good! Bare root marginals can settle in fast once they're potted up and getting some sun. Send us a pond photo down the road, we'd love to see how they fill in. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Great purchase. Very professional”

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Posted 1 week ago

Thanks so much, Robert! Glad the whole thing felt professional from start to finish. If you ever want a hand with anything pond-related, just reach out, we're happy to talk shop. — The PIK Crew, Play It Koi

Posted 9 hours ago

“I'm very impressed. My order was processed quickly, the plants were packaged except well and look amazing. The plants are a beautiful size, very healthy and a lot of buds. Kudos to you”

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Posted 1 week ago

What a great thing to read, thanks so much! It means a lot that the plants showed up healthy, well packed, and loaded with buds. Those buds should really take off as things warm up, so send us a pond photo once they fill in. We'd love to see it. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Plants arrived in great shape. Ordered 12 and got 15; couldn't be happier.”

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Posted 1 week ago

So glad they showed up in great shape, H Michael! A few extra hyacinth in the box always makes the day a little better. Send us a pond photo once they settle in and start spreading. — The PIK Crew, Play It Koi

Posted 9 hours ago

“I liked your promptness and packaging for delivery. You website is is easy to use.”

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Posted 1 week ago

Thanks so much, Megan! Glad the packaging held up well and that the website made things easy on your end. Send us a pond photo once everything settles in, we'd love to see how it grows. — The PIK Crew, Play It Koi

Posted 9 hours ago

“You were fantastic! I requested a delayed delivery, you replied without question. Thank you!”

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Posted 1 week ago

Thanks so much, Curtis! Holding your order until the end of May was no trouble at all, and I'm glad the timing worked out for you. Whenever your pond's ready for the new season, we're here if you need anything. — Kristen, Play It Koi

Posted 9 hours ago

“Fintastic! My Nijikawa made it to me in less than a week. Product is fresh 👍 Thanks so much for the free shipping, wow 😁 I was driving 3 hrs round trip to the nearest supplier. I still have my gorgeous very long fin Karasu and she's still all black. Lucky us!”

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Posted 1 week ago

What a relief to save you that 3 hour haul, Jerilyn! So glad the Nijikawa landed fresh and fast, and that long fin Karasu staying jet black is the dream. Send us a pond photo sometime, we'd love to see her. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Everything I ordered arrived quickly and well packed. I’m sure the patch will work as intended. Ordered my EPDM primer from elsewhere but looking forward to patching my pond liner and will have extra for any future needs.”

Helpful Report

Posted 1 week ago

Thanks so much, Kelly! Glad everything showed up quick and packed well, and it sounds like you've got a solid patching plan ready to go. Having extra cover strip on hand is always smart for those future surprises. Send us a pond photo once it's patched up, we'd love to see it. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Always great product selection!”

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Posted 2 weeks ago

Thanks so much, Rob! Glad the selection keeps hitting the mark for you, we try to stock the stuff we'd actually want for our own ponds. Good chatting with you the other day too, and don't be a stranger when you're planning your next project. — Derek, Play It Koi

Posted 9 hours ago

“Arrived quick. Terrific!”

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Posted 2 weeks ago

Thanks so much, Melody! So glad the order showed up fast and got you sorted. Hope the pump's been running smoothly since it arrived too, and don't hesitate to reach out if you ever need a hand. — Derek, Play It Koi

Posted 9 hours ago

“Six plants delivered healthy and are beginning to thrive after 1 week.”

Helpful Report

Posted 2 weeks ago

Thanks, Tom! Six plants arriving healthy and already starting to thrive after just a week is exactly what we like to hear. Give them a little time to settle in and they should really take off. Send us a pond photo down the road if you think of it. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Every time I order from here, I always get everything quickly and in excellent quality. The few times I've needed customer service help, the help has been prompt and friendly. Will definitely keep this as my main go-to site for my pond needs!”

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Posted 2 weeks ago

Means a lot that we're your go-to for pond needs! Glad the orders keep showing up fast and that the customer service side has treated you well too. We're always here if you need a hand with anything down the road. — Ben, Play It Koi

Posted 9 hours ago

Play It Koi is rated 4.9 based on 3,971 reviews