Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,676 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent shipping service! My ordered was placed and shipped the next day!!!”

Helpful Report

Posted 2 months ago

Hi Carol! Thank you for the great review and for highlighting our excellent shipping service. We're delighted your order was placed and shipped so quickly and that you had a smooth experience. We truly appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 1 month ago

“These filters are for my indoor tank for when I bring the Koi in this winter(so the Mink does not get the Koi) so very helpful you had this in stock. My local place is moving away form stocking Pondmax so I will keep you guys in mind for future purchases. The experience was great. Simple and easy to use website. The price was competitive and FREE SHIPPING.”

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Posted 2 months ago

Hi Jeramiah! Thank you for taking the time to share your experience. We're glad we had the filters you needed for your indoor tank this winter and that you enjoyed our easy-to-use website, competitive pricing, and free shipping. We truly appreciate your support and look forward to serving you again for your future pond needs. Best fishes, Play It Koi!

Posted 1 month ago

“Always a great experience with my purchases. Shipments are quick and easy to navigate through their website. They have everything needed for pond care and fish health. A go to for purchases for my pond and koi.”

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Posted 2 months ago

Hi Dave! Thank you so much for your wonderful review and for being a loyal customer. We're thrilled that you consistently have great experiences with us, find everything you need for your pond and koi, and appreciate our quick shipments and easy-to-use website. We truly value your support and look forward to serving you again. Best fishes, Play It Koi!

Posted 1 month ago

“Awesome customer service - They were responsive to my issue and rectified the problem promptly. I would highly recommend.”

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Posted 2 months ago

Hi MIKE! Thank you so much for your awesome review. We're thrilled that our customer service team was able to quickly resolve your issue and that you would highly recommend us. We truly appreciate your support and look forward to assisting you again soon. Best fishes, Play It Koi!

Posted 1 month ago

“The plants were shipped fast and arrived in excellent condition. I have high hopes that they will flourish.”

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Posted 2 months ago

Hi Karen! Thank you so much for your kind review. We're delighted to hear that your plants shipped quickly and arrived in excellent condition, and we share your hopes that they'll flourish beautifully. Your support means a lot to us, and we look forward to assisting you again soon. Best fishes, Play It Koi!

Posted 1 month ago

“Excellent customer service- one of the gallons was damaged and they promptly sent a replacment- no questions, pictures, etc.”

Helpful Report

Posted 2 months ago

Hi Carl! Thank you for your fantastic review. We're sorry that one of the gallons was damaged, but we're glad our team could promptly send you a replacement without any hassle. We appreciate your kind words about our customer service and look forward to serving you again in the future. Best fishes, Play It Koi!

Posted 1 month ago

“I got the hose the next day , which for Vashon Island is better than Amazon… got pump hooked back up and the fish and I are happy!!”

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Posted 2 months ago

Hi Erik! Thank you so much for your great review. We're thrilled that your hose arrived quickly and that your pump is back up and running, making both you and your fish happy! We appreciate your support and hope to assist you again soon. Best fishes, Play It Koi!

Posted 1 month ago

“I felt that I should share that the plants arrived on time within the expected delivery date, and report on their growth. They were well wrapped in moist paper, and gently sealed in labelled plastic bags. There were a few browning leaves on the Marsilea Mutica, and Honeywort, but the plants were otherwise healthy and have taken to their new environments with new growth.Thanks for the plants! I'm really enjoying them.”

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Posted 2 months ago

Hi there! Thank you for taking the time to share such a detailed review. We're glad your plants arrived on time and were well wrapped in their protective packaging. It's great to hear they are thriving with new growth despite a few browning leaves. We hope you continue to enjoy watching them flourish in your pond. Best fishes, Play It Koi!

Posted 1 month ago

“Excellent profuct”

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Posted 2 months ago

Hi Suzanne! Thank you for your wonderful review. We're thrilled to hear you love our product and appreciate your support. We hope to serve you again soon. Best fishes, Play It Koi!

Posted 1 month ago

“Ben was awesome and I got to pick some great Koi directly!! :)”

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Posted 2 months ago

“Always happy doing business with play it koi. Shipping is always prompt”

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Posted 2 months ago

“Sock nets are great.”

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Posted 2 months ago

“HIGHLY RECOMMENDED!! Play It Koi is the best place to purchase anything for your Koi Pond needs! All the Aquascape pellets & maintenance chemicals you need!! I have never had a problem with anything I've purchase from Play It Koi!! I will continue to have them supply me with all my Koi Pond needs!! Thank you Play It Koi for the best service anyone could ask for!! They deserve the 5 stars and more!”

Helpful Report

Posted 2 months ago

Hi Terry! Thank you so much for your enthusiastic review. We're delighted to be your go-to source for Aquascape pellets, maintenance chemicals and all your Koi pond needs. It's wonderful to hear you've never had a problem and that our team provides the best service anyone could ask for. We truly appreciate your loyalty and look forward to helping you with your pond for years to come. Best fishes, Play It Koi!

Posted 1 month ago

“Excellent customer service and I received my orders on time!”

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Posted 2 months ago

“Great The stores in Reno nv don’t have what you have and what I want”

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Posted 2 months ago

“As always Play it Koi provided yet another excellent speedy service. Play it koi as always providing a service second to none. Thank you Ali Mackenzie”

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Posted 2 months ago

“PondMax has always been a good product. I have had ponds for many years and PondMax has served well. I have also been a customer of Play it Koi and the experience has been 120%. The products have been reasonably priced and the orders were shipped immediately. I had a couple of questions about some products that i couldn't get answers on the internet and they had the answers.”

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Posted 2 months ago

“Fast shipping, easy wesite,and has everything I needed. Great place thank you.”

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Posted 2 months ago

“Purchase and delivery couldn’t be easier. Thanks for the advice and support”

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Posted 2 months ago

“The product came quickly, was well Packages and worked better than expected”

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Posted 2 months ago

Play It Koi is rated 4.9 based on 3,676 reviews