Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,700 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was great”

Helpful Report

Posted 2 months ago

Hi Hooshang! Thank you for your review. We are delighted to hear you had a great experience with us. We appreciate your support and look forward to helping with any future pond needs. Best fishes, Play It Koi!

Posted 1 month ago

“Good experience”

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Posted 2 months ago

Hi Vince, thank you for your review and for sharing your good experience with us. We are glad everything went smoothly and appreciate your support. We look forward to serving you again soon. Best fishes, Play It Koi!

Posted 1 month ago

“I have been using this all winter with a suggestion of Play It Koi, I had some issues last winter where I lost fish due to bad water, this is wonderful, I plan on using it every season. This is my second purchase of this item this winter. My water is clean and clear. Very pleased.”

Helpful Report

Posted 2 months ago

Hi Vickie, thank you for sharing your experience! We are so happy to hear our recommendation helped you keep your water clean and clear and that you are pleased with the results. It is great that this is your second purchase of the product this winter and that you plan on using it every season. We appreciate your trust and are always here to help. Best fishes, Play It Koi!

Posted 1 month ago

“This team has top notch customer service!!”

Helpful Report

Posted 2 months ago

Hi there! Thank you for your wonderful review. We are thrilled to hear that you think our team has top notch customer service. Your support means a lot to us and we look forward to serving you again soon. Best fishes, Play It Koi!

Posted 1 month ago

“Pump arrived in great time but I haven’t installed it yet, so can’t attest to how it’s working. It is a replacement for the same brand of pump which had lasted many years but is on its last legs now. The water is so cold and the koi are in their winter mode hanging out at the bottom of the pond, so we’re limping along. Appreciate your website and good communication.”

Helpful Report

Posted 2 months ago

Hi Anne, thank you for your review! We are glad to hear your replacement pump arrived promptly and appreciate your loyalty to the brand. Even though you have not installed it yet, we hope it performs just as well as your previous pump. Thank you for your kind words about our website and communication—please reach out anytime if you need help. Best fishes, Play It Koi!

Posted 1 month ago

“You guys went out of your way to get me the replacement part I needed. Other suppliers wouldn’t help at all. I would recommend you guys for all pond supplies and questions”

Helpful Report

Posted 2 months ago

Hi Donald, thank you for taking the time to share your experience. We are delighted to have been able to find the replacement part you needed and are proud our team went the extra mile. Your recommendation means a lot and we look forward to assisting you with any pond supplies or questions in the future. Best fishes, Play It Koi!

Posted 1 month ago

“Order arrived pretty quick. The part was easy to install. Satisfied and repeat customer for pond parts! Definitely recommend for all your pond needs!”

Helpful Report

Posted 2 months ago

Hi Angelina! Thank you for sharing your experience. We are delighted your order arrived quickly and that the part was easy to install. It is wonderful to know you are a satisfied repeat customer and we appreciate your recommendation. Thank you for your support and we look forward to helping with any pond needs. Best fishes, Play It Koi!

Posted 1 month ago

“PlayItKoi; my husband and I run 3 winterized ponds during the winter for our various fish and too many Red Ear sliders. Thank you so much for always having what we need. We appreciate the ease of use of your products! Most importantly we appreciate the prompt and efficient delivery services! Thank you again, Stephen & Maira”

Helpful Report

Posted 2 months ago

Hi Maira! Thank you so much for taking the time to share your wonderful review. We are delighted to hear that you and your husband run three winterized ponds and that we always have the products you need. It is great that you find our products easy to use and appreciate our prompt and efficient delivery. We truly value your support and look forward to helping with all your pond needs. Best fishes, Play It Koi!

Posted 1 month ago

“The annual replacement parts for our PondMax 2400 filter came a couple days ago, and I installed them yesterday. As always, the parts fit perfectly and the filter is doing a marvelous job of making our fish happy! Also, the quick filling of our order and having it arrive so quickly was fantastic.”

Helpful Report

Posted 2 months ago

Hi Dan! Thank you for sharing your experience. We are delighted to hear the replacement parts fit perfectly and that your PondMax filter is keeping your fish happy. We are glad your order was filled quickly and arrived fast. We appreciate your continued support and look forward to serving you again. Best fishes, Play It Koi!

Posted 1 month ago

“I had never ordered from PlayItKoi before but they had a hard to find item at a good price so I decided to take a chance. I was a little worried ordering from a store from across the country that I found online for the first time. Well I'm happy to report that everything was perfect. My item was well packaged and protected, tracking info was accurate, and it arrived on time in top condition. PlayItKoi seems to have a great selection and items that many other Koi places don't sell. I will definately purchase from here again without hesitation. Thank you PlayItKoi!!!”

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Posted 2 months ago

“Well packaged. Came as ordered. Great company to do business with. Always dependable. Thank you.”

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Posted 3 months ago

“Play it koi is my new go-to store for Aquascape koi food. Reliable and Fast Delivery!”

Helpful Report

Posted 3 months ago

“Had a shipping issue with the pellets coming as floating instead of the ordered sinking. Ivan was quick to resolve the issue with no hassle.”

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Posted 3 months ago

“Play It Koi is our #1 place from pond equipment to Koi Treatment. They are very personable. Makes you feel like you and your fish are important. Thanks for your supportive service.”

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Posted 3 months ago

“Really awesome customer service. I had a few questions about submersible lights. The representative was very knowledgeable and helpful. The lights look great and Playitkoi will be my first and I'm sure last stop for my next purchase”

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Posted 3 months ago

Hi Kurt! Thank you so much for your wonderful review. We're thrilled that our customer service team could answer your questions about submersible lights and help you find the perfect fit. We're delighted you love the lights and that Play It Koi is your go-to stop for your next purchase. Best fishes, Play It Koi!

Posted 3 months ago

“You had the products I was looking for, and shipping was quite timely.”

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Posted 3 months ago

Hi Allen! Thank you for the stellar review. We're delighted we had the products you needed and that your order arrived quickly. We really appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 3 months ago

“Excellent service , beautiful healthy koi. Recently purchased a new filtration system . I’m looking forward to setting it up . Thank you”

Helpful Report

Posted 3 months ago

Hi Howard! Thank you for the kind words about our service and the health of your koi. We're glad you found a new filtration system and hope it makes your pond experience even better. We appreciate your support and look forward to helping you again soon. Best fishes, Play It Koi!

Posted 3 months ago

“I love the cover for my gold fish pond”

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Posted 4 months ago

Hi Marie! Thanks so much for your wonderful review. We're so glad you love the cover for your goldfish pond—it's great to hear that it helps protect your pond and fish. We appreciate your support and hope your pond continues to thrive. Best fishes, Play It Koi!

Posted 3 months ago

“Great experience with Play It Koi”

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Posted 4 months ago

Hi Edward! Thank you so much for sharing your wonderful experience. We're thrilled to hear you had a great experience with Play It Koi. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 3 months ago

“Great service”

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Posted 4 months ago

Hi Ice Unes! Thank you for your fantastic review. We're so glad to hear that you appreciated our service. We truly appreciate your support and hope to assist you again soon. Best fishes, Play It Koi!

Posted 3 months ago

Play It Koi is rated 4.9 based on 3,700 reviews