Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,596 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,596 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 28th August 2025

769

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A HIGH 5. I made the mistake of ordering the wrong color and I called and asked if I could return it in exchange for the other color, and your customer representative was very professional in helping me with my transaction. Since it is getting to be later in the season, I decided to set the unit up next spring. The box came damaged, but I unboxed the unit and everything just looks great. I know I will be very excited to set it up come next year. Thank you for my pleasant experience with you.”

Helpful Report

Posted 2 weeks ago

“I was very happy with the blue flag iris received. They were healthy and I was surprised to see how tall the stalks were. They are in my pond and looking great.”

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Posted 2 weeks ago

“The frogbit was packaged with care and is doing well in our pond.”

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Posted 3 weeks ago

“The koi seem more energetic and have been improving. Thank you for making such a wonderful product.”

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Posted 3 weeks ago

“You guys are the best my grandson came over and put in the new biofilter and the next morning my pond was crystal clear! I hadn't seen my fish in 3 years in the summer!”

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Posted 3 weeks ago

“I ordered 3 kinds of iris. They arrived well packaged. When I opened it I was surprised to see such big, robust plants that clearly were well taken care of. I planted them right away although I know it’s gonna be next spring till I see them bloom (I’m in Zone6). They look great at the shore of the little lake where my house is located. Can’t wait to see them brighten up my by-the-water garden. Definitely will buy again from this seller”

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Posted 3 weeks ago

“Shipment arrived in great shape. All the media was in great shape”

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Posted 3 weeks ago

“As always there was no problem getting the parts we need for our koi pond. Service and questions are answered promptly.”

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Posted 3 weeks ago

“Fast Shipping, Great product! New go to for my pond needs!!!”

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Posted 3 weeks ago

“Except selection of products (I love the choice of koi food) and great pricing.”

Play It Koi 5 star review on 8th August 2025

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Posted 3 weeks ago

“My experience is very very happy. The customer service is unbelievable. They went beyond the expectations to make sure that I’m well taking care of. I will definitely become a repeat customer for years to come.”

Play It Koi 5 star review on 6th August 2025

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Posted 4 weeks ago

“Everything worked out well. The light we purchased is what we needed and priced comparable to others. We also received the lights in a timely manner.”

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Posted 4 weeks ago

“The pump and air diffusers are premium quality, my fish are thriving now with this excellent air solution for my small pond (200 gallons)”

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Posted 4 weeks ago

“Plants were awesome! Very healthy and bigger than I expected.”

Play It Koi 5 star review on 4th August 2025

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Posted 1 month ago

“The bottle was well sealed and arrived safely. Nice to see thought went into the extra tape around the screw cap. Well played...”

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Posted 1 month ago

“Wow! Just beautiful pond lilies - arrived big, healthy, and with budding flowers! Ordered ten from the Pond Guy as well and they weren't anything like yours. Impressed.”

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Posted 1 month ago

“Product arrived on time as described. Would be great to have a link to installation instructions on you tube. Thanks!!”

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Posted 1 month ago

“Love this place”

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Posted 1 month ago

“Quality of the plants and superb customer service as always!”

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Posted 1 month ago

“Got my new pump in just a few days. Great service and easy.”

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Posted 1 month ago

Play It Koi is rated 4.9 based on 3,596 reviews