Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,236 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,236 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 24th October 2026

Elizabeth

Play It Koi 5 star review on 18th October 2026

John

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

850

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did a great job helping me design a pond rebuild and what we would need for out goals with the new pond.”

Helpful Report

Posted 1 month ago

Thanks so much, Korenn! Helping map out the rebuild and figuring out what you'd need to hit your goals was genuinely fun on our end. Once it's all up and running, come tell us how it's settling in, and don't be shy about reaching out as questions pop up. — Ben, Play It Koi

Posted 1 month ago

“The need for more fish came from a minor tragedy - a momma bear and her two yearlings ravaged by koi pond and harvest 10 24" long koi- got much of it on video. Your fish arrived at exactly at time promised. The temperature controlled box kept the fish happy. They acclimated well. They are a colorful upgrade to my pond and their exuberant youth has everybody happy and active. My new fish are enjoying their new home”

Helpful Report

Posted 1 month ago

Andrew, what a rough way to need new fish, sorry the bears did such a number on your koi. So glad the temperature controlled box kept everyone comfy and they acclimated well for you. Nothing beats watching young fish bring that exuberant energy back to a pond, and it sounds like yours are right at home. Enjoy them! — Your pondside crew at Play It Koi

Posted 1 month ago

Wow! what a Video! yikes - thanks for sharing Andrew - Ben

Posted 1 month ago

“Good items at decent prices”

Helpful Report

Posted 1 month ago

Thanks so much, Kevin! Glad the items hit the mark on both quality and price. Come back anytime you need something for the pond, and don't hesitate to reach out if you ever have a question. — Your pondside crew at Play It Koi

Posted 1 month ago

“The bare roots were well packed and very healthy. They spent 3 weeks in a bucket of water due to delayed pond cleaning. They nevertheless grew small leaves and took off when propperly planted and placed in the pond, They produced flowers very quickly and I admired them all summer.they are still blooming now in the second week of Septemeber. I wish I had a pond big enough for a dozen lotuses.”

Play It Koi 5 star review on 14th September 2026

Helpful Report

Posted 1 month ago

Thanks so much, D! I love that these bare roots survived three weeks in a bucket and still took off and bloomed all summer, that's a tough, healthy start. Blooming into the second week of September is wonderful too. Maybe a bigger pond is in your future for that dozen lotuses. 🙂 — Kristen, Play It Koi

Posted 1 month ago

“Ordered two plants and both came better than expected. Great quality. Happy with my purchase and will be buying from again.”

Helpful Report

Posted 1 month ago

Two plants arriving better than expected is exactly what we hope for, so glad they showed up in great shape! We'd love to have you back whenever you're ready to add more to the pond. — Everyone here at Play It Koi

Posted 1 month ago

“The plants came very quickly and were super healthy! They were much bigger bunches than I was expecting and they were very well packaged. I will definitely be ordering from here again!”

Helpful Report

Posted 1 month ago

Thanks so much, Michelle! It really makes our day hearing the bunches showed up bigger than expected, healthy, and packed well. We'd love to help you plan the next round whenever you're ready to add more. — Your pondside crew at Play It Koi

Posted 1 month ago

“Fast shipping and great quality food!”

Helpful Report

Posted 1 month ago

Thanks so much, Leonardo! Fast shipping and quality food are exactly what we're going for, so it means a lot to hear it landed that way. Reach out anytime you need a hand with anything, and enjoy those koi. — Ben, Play It Koi

Posted 1 month ago

“Play-It_Koi is my go to source for pond equipment supplies. Competitive pricing, efficient ordering and delivery, and reliable customer service.”

Helpful Report

Posted 1 month ago

Thanks so much, Vincent! Being your go-to for pond supplies means a lot, and I'm glad the ordering and delivery have been smooth for you. Reach out anytime you need a hand with anything for the pond. — The Play It Koi crew

Posted 1 month ago

“Parts for my pond vac came promptly”

Helpful Report

Posted 1 month ago

Thanks so much, Cathy! Getting your pond vac parts to you quickly makes our day, and it's great to hear they landed right when you needed them. Reach out anytime you need anything else for the Pondovac. — The Play It Koi crew

Posted 1 month ago

“Everything was great. Good description of product. Fast delivery. Product arrived in good condition. Product (Aquascape 4-outlet Aeration system) works fine & as described.”

Helpful Report

Posted 1 month ago

Thanks so much, Jake! Really glad the Aquascape 4-outlet aeration system showed up in good shape and matched the description right down to the details. Good to have you back, and let me know when you want to sort out that bigger bottle of CleanMax. — Derek, Play It Koi

Posted 1 month ago

“Not sure how long you guys have been around, but first time found you through Google Gemini. Very happy with customer service and communication. I’ve been shopping pond supplies from the east coast over the last 20 years and happy to have an alternative on the west coast closer to home. Definitely come back for future business”

Play It Koi 5 star review on 10th September 2026

Helpful Report

Posted 1 month ago

Welcome aboard, Lam! Finding us through Gemini is a first for us, and we're glad it led you here. After 20 years of shopping the east coast, it means a lot to be your closer-to-home option out west. Come back anytime, we'll be here. — Your Play It Koi crew

Posted 1 month ago

“Every time I order from Play it Koi I know what to expect. I know that all the products available are quality built so I don't second guess my decisions and if I have questions they are answered quickly. I keep on coming back for all of my pond needs.”

Helpful Report

Posted 1 month ago

Thanks so much, Duane! It means a lot that you keep coming back and trust the products enough not to second guess your choices. Sorry again about that PondMax backorder, glad we could keep you posted on it. Reach out anytime you've got pond questions, we're always happy to help. — Kelly, Play It Koi

Posted 1 month ago

“Always instock on what I order and quick delivery, great customer service !”

Helpful Report

Posted 1 month ago

Thanks so much, Oscar! Keeping things in stock and out the door fast is exactly what we aim for, so it's great to hear it's landing that way. Reach out anytime you need a hand with your pond. — The Play It Koi crew

Posted 1 month ago

“All your items were good and my fishes love them.”

Helpful Report

Posted 1 month ago

Thanks so much, Vu! It means a lot to hear everything worked out and your fish are happy with it. Reach out anytime you need a hand, and enjoy watching those koi. — The Play It Koi crew

Posted 1 month ago

“Very good service. Very efficient!”

Helpful Report

Posted 1 month ago

Thanks so much, Marc! Glad we could get everything sorted quickly for you, and it was good chatting through the pump and bacteria timing while you medicate. Reach out by text anytime you need a hand. — Kristen, Play It Koi

Posted 1 month ago

“Great products, fast shipping!”

Helpful Report

Posted 1 month ago

Thanks so much, Nichols! Fast shipping is something we work hard on, so it's great to hear it landed quickly for you. Come back anytime you need something for the pond. — Your Play It Koi crew

Posted 1 month ago

“Great customer service”

Helpful Report

Posted 2 months ago

Thanks so much, Cathy! Good customer service means a lot to us, so it's great to hear we hit the mark. Reach out anytime you need a hand with the pond. — Your finned friends at Play It Koi

Posted 1 month ago

“Exceptional customer service!! Missed an item in my order, but they made it right. A few plants didn't make it, but they made that right too. Will use them for all my pond items.”

Helpful Report

Posted 2 months ago

“Plants came super quick- packaged amazingly & were much larger than expected!! Super happy!!”

Helpful Report

Posted 2 months ago

Thanks so much, Kristy! Getting plants that arrive fast, well packed, and bigger than you pictured is exactly what we're after, so this made our day. Those floaters will settle in quick, and if you ever have questions as the season goes, just holler. — Your friends at Play It Koi

Posted 1 month ago

“Works perfectly”

Helpful Report

Posted 2 months ago

Thanks so much, Nick! Glad everything's working perfectly for you. Reach out anytime if a question ever comes up, we're happy to help. — Your friends at Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,236 reviews