Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast shipping process and great communication on order status.”

Helpful Report

Posted 1 month ago

Glad the order moved quick and the status updates kept you in the loop, that's exactly what we aim for. Reach out anytime you need a hand with anything pond related. — Derek, Play It Koi

Posted 1 month ago

“All plants look very good”

Helpful Report

Posted 1 month ago

So glad the whole batch of plants arrived looking good! Bare root marginals can settle in fast once they're potted up and getting some sun. Send us a pond photo down the road, we'd love to see how they fill in. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great purchase. Very professional”

Helpful Report

Posted 1 month ago

Thanks so much, Robert! Glad the whole thing felt professional from start to finish. If you ever want a hand with anything pond-related, just reach out, we're happy to talk shop. — The PIK Crew, Play It Koi

Posted 1 month ago

“I'm very impressed. My order was processed quickly, the plants were packaged except well and look amazing. The plants are a beautiful size, very healthy and a lot of buds. Kudos to you”

Helpful Report

Posted 1 month ago

What a great thing to read, thanks so much! It means a lot that the plants showed up healthy, well packed, and loaded with buds. Those buds should really take off as things warm up, so send us a pond photo once they fill in. We'd love to see it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Plants arrived in great shape. Ordered 12 and got 15; couldn't be happier.”

Helpful Report

Posted 1 month ago

So glad they showed up in great shape, H Michael! A few extra hyacinth in the box always makes the day a little better. Send us a pond photo once they settle in and start spreading. — The PIK Crew, Play It Koi

Posted 1 month ago

“I liked your promptness and packaging for delivery. You website is is easy to use.”

Helpful Report

Posted 1 month ago

Thanks so much, Megan! Glad the packaging held up well and that the website made things easy on your end. Send us a pond photo once everything settles in, we'd love to see how it grows. — The PIK Crew, Play It Koi

Posted 1 month ago

“You were fantastic! I requested a delayed delivery, you replied without question. Thank you!”

Helpful Report

Posted 1 month ago

Thanks so much, Curtis! Holding your order until the end of May was no trouble at all, and I'm glad the timing worked out for you. Whenever your pond's ready for the new season, we're here if you need anything. — Kristen, Play It Koi

Posted 1 month ago

“Fintastic! My Nijikawa made it to me in less than a week. Product is fresh 👍 Thanks so much for the free shipping, wow 😁 I was driving 3 hrs round trip to the nearest supplier. I still have my gorgeous very long fin Karasu and she's still all black. Lucky us!”

Play It Koi 5 star review on 8th June 2026

Helpful Report

Posted 1 month ago

What a relief to save you that 3 hour haul, Jerilyn! So glad the Nijikawa landed fresh and fast, and that long fin Karasu staying jet black is the dream. Send us a pond photo sometime, we'd love to see her. — The PIK Crew, Play It Koi

Posted 1 month ago

“Everything I ordered arrived quickly and well packed. I’m sure the patch will work as intended. Ordered my EPDM primer from elsewhere but looking forward to patching my pond liner and will have extra for any future needs.”

Helpful Report

Posted 1 month ago

Thanks so much, Kelly! Glad everything showed up quick and packed well, and it sounds like you've got a solid patching plan ready to go. Having extra cover strip on hand is always smart for those future surprises. Send us a pond photo once it's patched up, we'd love to see it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Always great product selection!”

Helpful Report

Posted 2 months ago

Thanks so much, Rob! Glad the selection keeps hitting the mark for you, we try to stock the stuff we'd actually want for our own ponds. Good chatting with you the other day too, and don't be a stranger when you're planning your next project. — Derek, Play It Koi

Posted 1 month ago

“Arrived quick. Terrific!”

Helpful Report

Posted 2 months ago

Thanks so much, Melody! So glad the order showed up fast and got you sorted. Hope the pump's been running smoothly since it arrived too, and don't hesitate to reach out if you ever need a hand. — Derek, Play It Koi

Posted 1 month ago

“Six plants delivered healthy and are beginning to thrive after 1 week.”

Helpful Report

Posted 2 months ago

Thanks, Tom! Six plants arriving healthy and already starting to thrive after just a week is exactly what we like to hear. Give them a little time to settle in and they should really take off. Send us a pond photo down the road if you think of it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Every time I order from here, I always get everything quickly and in excellent quality. The few times I've needed customer service help, the help has been prompt and friendly. Will definitely keep this as my main go-to site for my pond needs!”

Helpful Report

Posted 2 months ago

Means a lot that we're your go-to for pond needs! Glad the orders keep showing up fast and that the customer service side has treated you well too. We're always here if you need a hand with anything down the road. — Ben, Play It Koi

Posted 1 month ago

“I have ordered two years in a row & plants have arrived in excellent health & begin growing right away - they aren’t in shock from shipping at all!”

Helpful Report

Posted 2 months ago

Two years running, Elizabeth, that means a lot to us! Hearing that your plants skip the shipping shock and get right to growing is exactly what we hope for. Send us a pond photo sometime, we'd love to see how everything's filling in. — The PIK Crew, Play It Koi

Posted 1 month ago

“The bulb was very well packaged to ensure it arrived intact. Great value and excellent customer service”

Helpful Report

Posted 2 months ago

Thanks so much, Cindy! Those bulbs can be fragile, so we always pack them with extra care, and it's great to hear yours showed up safe and sound. Glad the value and service hit the mark too, and don't hesitate to reach out anytime. — The PIK Crew, Play It Koi

Posted 1 month ago

“The customer service when ordering and finding the right products was amazing. They will lead you to the right products!!!”

Helpful Report

Posted 2 months ago

Thanks so much, Clayton! Helping folks land on the right gear is the best part of the job, so it means a lot to hear we pointed you the right way. Reach out anytime you're building out or tweaking your setup, we're always happy to talk shop. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great store to buy from. Very honest people. I didn't know that with my order I could have free shiping. They reminded me of that and fully refunded my shipping costs. I will be buying from them again.”

Helpful Report

Posted 2 months ago

What a kind thing to say, thank you! We're glad we caught that free shipping for you and could get your costs sorted out, that's just how it should work. Come back anytime, and feel free to send a pond photo when your order arrives. — Kristen, Play It Koi

Posted 1 month ago

“Great quality”

Helpful Report

Posted 2 months ago

Two simple words that make our day, thank you! Quality is something we really sweat over, so it means a lot to hear it landed. Swing by anytime, and send a pond photo if you ever feel like sharing. — The PIK Crew, Play It Koi

Posted 1 month ago

“Quick shipping and responsive service when I asked about long term maintenance”

Play It Koi 5 star review on 2nd June 2026

Helpful Report

Posted 2 months ago

This appears to be a positive 5-star review rather than an unhappy one, so I want to make sure we respond appropriately. Here's a suggested reply: Hi Ronald, thank you so much for the kind words about our shipping and service. We're always happy to help with long term maintenance questions, so please reach out to us anytime at support@playitkoi.com. We're glad to have you with us. — Kristen, Play It Koi

Posted 1 month ago

“You’re my go to place for koi pond supplies. Great selection and delivery times.”

Helpful Report

Posted 2 months ago

Being your go-to spot for koi supplies means a lot, Tim! Glad the selection and delivery times are treating you right. Reach out anytime you're hunting for something specific, and send a pond photo our way if you ever want to show it off. — The PIK Crew, Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,075 reviews