Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,352 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 9th May 2025

Marjorie

Play It Koi 5 star review on 5th May 2025

Susan

Play It Koi 5 star review on 3rd May 2025

Victoria

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quickly found the waterfeature pump I need to replace, the price was right and shipping was free. Delivered more quickly than promised. I will be purchasing all of my pond supplies from PlayItKoi.”

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Posted 1 month ago

“Service was not excellent”

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Posted 1 month ago

“This is the third time I have ordered from you and each time has been great. This time I had a question and used the "chat" and they got my message but for some reason they couldn't reply. They called me within a few minutes to answer my question and verified I had the correct part for my unit. What wonderful customer service!!!”

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Posted 1 month ago

“Quick and correct parts”

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Posted 1 month ago

“Appreciated the heads up so I could get in a pre-tariff, tax increased purchase.”

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Posted 1 month ago

“Having the particular pump in stock was amazing. Then, it was the least expensive not by much, but still, they are trying to give you a break. I ordered this particular pump that has a high head way with a large volume of water for my water feature. After ordering the items they had the 7-8 day ground shipping noted. It arrived in 4 days with free shipping. I have no hesitations for being a repeat customer for most all my needs. Thank you, Play it Koi!”

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Posted 1 month ago

“Very easy to work with. Great selection and prices.”

Play It Koi 5 star review on 13th March 2025

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Posted 2 months ago

“Excellent customer service, quick response to my question . Very competitive pricing along with fast shipping. They are my go to for plants and pond needs 👍!”

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Posted 2 months ago

“I was quite happy with Play It Koi's quick delivery!”

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Posted 2 months ago

“Great deal and fast delivery. PlayIt Koi hasn't disappointed me yet. Great service.”

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Posted 2 months ago

“Wonderful and helpful experience getting my malfunctioning uv clarifier back into working order”

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Posted 2 months ago

“Nice plants. Had a shipping issue, no fault of the company. Plants arrived dead. Company immediately replaced the plants which then arrived perfect. Wonderful and easy communication.”

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Posted 2 months ago

“Always super friendly, helpful, and knowledgeble staff. Love buying stuff from Play it Koi.”

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Posted 2 months ago

“Always receive products in a timely manner”

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Posted 2 months ago

“I ordered 3 weeks ago, 4 beautiful koi fish. They arrived on tim, in good condition and exactly what I picked. They look healthy and they still alive in my pond. I really recommend this company If you are looking for some fish.”

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Posted 2 months ago

“Great product!”

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Posted 2 months ago

“Quick shipping, great service as always!”

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Posted 2 months ago

“As usual you had what I needed at a reasonable price.”

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Posted 2 months ago

“Customer service staff responds very quickly. They are courteous, helpful, friendly and knowledgable. I had a problem with my pump and they went out of their way to help me to get it going. It works exactly as I had hoped.”

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Posted 2 months ago

“Great service as always!”

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Posted 2 months ago

Play It Koi is rated 4.9 based on 3,352 reviews