Play It Koi Reviews

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely wonderful! Arrived on time, secure packing and my 5 new ones are safe in their new home, being protected by the large ones. Thank you so much.”

Play It Koi 5 star review on 16th July 2026

Helpful Report

Posted 2 months ago

So great to hear, Joan! Love that the little ones settled in safe and the big ones are already looking out for them. Secure packing and on-time delivery matter a lot to us, so thanks for letting us know it all went smoothly. Give those newcomers a couple quiet weeks to acclimate and enjoy watching them grow. — Your friends at Play It Koi

Posted 2 months ago

“always order my pond supplies....fast easy to order and accurate ....great company to work with.”

Helpful Report

Posted 2 months ago

So glad ordering keeps coming out fast and accurate for you, Vickie! That's exactly what we're going for. Hope we got that earlier bulb hiccup sorted too, and reach out anytime you need a hand. — Kristen, Play It Koi

Posted 2 months ago

“Prazi fluke meds arrived quickly.”

Helpful Report

Posted 2 months ago

Fast shipping on the Prazi is always the goal, John, so glad it landed quickly for you. Nice catch canceling that pump order once you found it was still under warranty too. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 2 months ago

“New pond pump came quickly and was exactly what I needed. Tried a cheaper version from Lowe’s for my pond and it was not strong enough!”

Helpful Report

Posted 2 months ago

Thanks so much, Hans! That Lowe's pump letdown sounds familiar, ponds really do need the right muscle to move water well. Glad the new one showed up fast and had the power you were after. Send a pond photo our way sometime, we'd love to see it running. — Everyone here at Play It Koi

Posted 2 months ago

“First time ordering and it was a breez.”

Helpful Report

Posted 2 months ago

So glad the first order went smoothly for you, Estela! That's exactly how we hope it goes. Come back anytime, and don't hesitate to send a pond photo if you ever want to show off your setup. — Your friends at Play It Koi

Posted 2 months ago

“Flowers were well packaged and still wet.”

Helpful Report

Posted 2 months ago

Thanks so much, Crista! Getting live plants to you still wet and well packed is exactly what we aim for, so it's great to hear they arrived in good shape. Send us a pond photo once they settle in, we'd love to see them. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“Easy order and on time delivery”

Helpful Report

Posted 2 months ago

Great to hear from you again, Timothy! Smooth ordering and on-time delivery are exactly what we're going for, so it means a lot to know it landed right. Five years on that early drum unit and still going, that's the kind of story we love. Reach out anytime you need anything down in SoCal. — Kristen, Play It Koi

Posted 2 months ago

“I've never been disappointed with Play It Koi.”

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Posted 2 months ago

“We had a great experience using Play it Koi! We’re new to the pond world but used them for the box welded drop in liner. It showed up quickly and looks great. We just got our first fish in today and it’s looking great!”

Helpful Report

Posted 2 months ago

Congrats on getting your first fish in today, Christian! It's a blast hearing from folks new to the pond world, and I'm glad the box welded drop in liner showed up fast and fit the bill. Send us a pond photo sometime once things settle in, and reach out anytime as you get the hang of it. — Your Play It Koi crew

Posted 2 months ago

“Amazing! Plants were well packaged and delivered quickly and healthy”

Helpful Report

Posted 2 months ago

Thanks so much, Jordan! Getting live plants to arrive healthy and fast is always the goal, so it's great to hear the packaging held up on the trip. Send us a pond photo once everything settles in, we'd love to see it. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“Great! The quality of the hardy water lilies was amazing. All of the plants arrived packaged beautifully with good moisture and in great shape.”

Helpful Report

Posted 2 months ago

Thanks so much, Inga! Hearing that the hardy water lilies showed up with good moisture and in great shape really makes our day, we pack every plant hoping for exactly that. If you send us a pond photo once they settle in, we'd love to see them. — The whole crew at Play It Koi

Posted 2 months ago

“The water hyacinths are big and healthy! My turtle Dr. Pepper is a happy guy. Thanks for making his summer complete!”

Helpful Report

Posted 2 months ago

So glad the hyacinths showed up big and healthy, Stacy! Dr. Pepper sounds like one lucky turtle, and I love that they made his summer. Glad we got those shipped out to you without a hitch. Send us a pond pic sometime if you get the chance! — Ben, Play It Koi

Posted 2 months ago

“I hav e a 3000 gal koi pond. Turned green right after thr annual cleaning. Started using an liquid that Did Not Work for 3 weeks and $$$$. Bought the 4K bulb size and today is day 4 and I can see to the bottom of the pond. My pond has a spillway (thats where the light is) then a stream section into a collecting pool that flowes over a waterfall into the pand. Worth every penny. NO more liquid fix ever!”

Helpful Report

Posted 2 months ago

Four days and you can already see the bottom after three weeks of liquid that did nothing? That's a great result, and it sounds like the spillway spot gives that 4K bulb plenty of water to treat as it flows through your stream and pools. Send us a photo once it's fully clear, we'd love to see the whole run. — The Play It Koi crew

Posted 2 months ago

“All was delivered promptly with 1 day delay by UPS”

Helpful Report

Posted 2 months ago

Thanks so much, Frank! UPS threw in that extra day, but glad the whole order still landed in good shape. Really good to have you with us, and after that PF750 hiccup earlier, I'm happy things are running smoothly now. — Ben, Play It Koi

Posted 2 months ago

“As always, the entire PIK team is a pleasure to work with. Great customer service, great products, deep knowledge, and just nice folks.”

Helpful Report

Posted 2 months ago

Rick, this means a lot coming from you. Working with folks who love their ponds as much as we do is honestly the best part of the job, and I'm glad the crew made things right on that damaged bag too. Come say hi anytime, even if it's just to share a pond photo. — Ben, Play It Koi

Posted 2 months ago

“Perfect! Healthy plants. Fast delivery. 10 out of 10.”

Helpful Report

Posted 2 months ago

A 10 out of 10 from you, Mary? That makes our day! So glad the plants showed up healthy and the delivery was quick. Send us a pond photo sometime once they settle in, we'd love to see it. — Everyone here at Play It Koi

Posted 2 months ago

“Great job everything is working fine. Thank you.”

Helpful Report

Posted 2 months ago

Thanks so much, Mike! Glad everything's up and running smoothly, and that the ballast sorted out nicely on our end too. If you ever have questions or just want to share a pond photo, reach out anytime. — Kristen, Play It Koi

Posted 2 months ago

“Derek is very knowledgeable and my order was placed and shipped quickly-thanks!”

Helpful Report

Posted 2 months ago

Thanks so much, Stephen! Derek's the guy for pond questions, so I'm glad he steered you right and got the order out the door fast. Reach out anytime, and feel free to send a pond photo once things are running. — Ben, Play It Koi

Posted 2 months ago

“Beautiful fish. Look great and are very healthy. Great purchase.”

Helpful Report

Posted 2 months ago

So glad the fish showed up healthy and looking great for you! That's exactly what we hope for when they land in a new pond. Send us a photo once they've settled in, we'd love to see them. — Your finned friends at Play It Koi

Posted 2 months ago

“Everything arrived quick and was in good condition. I will purchase from here again.”

Helpful Report

Posted 2 months ago

Thanks so much, Shawn! Glad the order got to you quickly and everything showed up in good shape. We'd love to have you back whenever you're ready for the next project. 🙂 — From all of us at Play It Koi

Posted 2 months ago

Play It Koi is rated 4.9 based on 4,170 reviews