Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,972 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ll be able to try the product I can tell you everything looks great. And they have excellent service. I had a small issue with an order and they fixed it within the same day. I wouldn’t hesitate to buy more from this place”

Helpful Report

Posted 1 month ago

Thanks so much, William! Really glad I could get that order sorted for you the same day, that's exactly how we like things to go. Reach out anytime you have questions, and we'd love to hear how everything runs once you get it all set up. — Kristen, Play It Koi

Posted 9 hours ago

“Good prices. Nice website. You had what I needed when nobody in my hood even carries the product”

Helpful Report

Posted 1 month ago

Love hearing this! It's the worst when nobody in your area carries what you need, so I'm really glad we had it ready and that the site treated you well. Come back anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Two lotuses and a water lily - all growing happily in their new bog pond! Looking forward to bloom time.”

Helpful Report

Posted 1 month ago

Carmen, two lotuses and a water lily settling into a fresh bog pond is the best kind of news. Once bloom time hits, we'd love to see a photo of how it all fills in. Enjoy watching them take off! — The PIK Crew, Play It Koi

Posted 9 hours ago

“The plants 🌱 I got looked better than any of the ones I got from our local pond store. They have only been in the water for a few days and they are growing like crazy. Thank you 🙏”

Helpful Report

Posted 1 month ago

Shawn, this made my day! Hearing they're already taking off and outshining your local shop after just a few days is exactly what we love. Send us a pond photo down the road, I'd love to see how they fill in. 🌱 — Kristen, Play It Koi

Posted 9 hours ago

“I love the service and the products . Customer service is so quick to respond to email and any lil glitches that has arose was immediately taking care of… love the products the prices and the staff!”

Play It Koi 5 star review on 28th April 2026

Helpful Report

Posted 1 month ago

This made my day, Deborah! Glad we could jump on those little glitches quickly for you, and happy you got the Fin Points sorted at checkout too. Reach out anytime, and feel free to send a pond photo our way when you get a chance. — Derek, Play It Koi

Posted 9 hours ago

“I've ordered thousand of plants for a large scale project in Maine, so I have many points of reference. The people at Play It Koi have their shit together. Plants are always robust, healthy, and shipped in the right window. These guys are top notch.”

Helpful Report

Posted 1 month ago

Karen, coming from someone running a large-scale project in Maine with thousands of plants for comparison, this means a lot. We work hard on healthy stock and hitting the right shipping window, so hearing it landed right makes our day. Thanks for trusting us with the big stuff, and reach out anytime. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Fast delivery. Thanks”

Helpful Report

Posted 1 month ago

Thanks, Mike! Glad the order got to you quickly. If you ever need a hand with anything pond-related, just reach out anytime. — The PIK Crew, Play It Koi

Posted 9 hours ago

“I’ve had a problem with the hoses in my pond so I called PIK directly. After some questions from their staff we were able to figure out the 1.5” hose I bought elsewhere, WASNT 1.5”. I got the new hoses and they fit perfectly. Thanks for the help!”

Helpful Report

Posted 1 month ago

“My order arrived very healthy and well packaged :)”

Helpful Report

Posted 1 month ago

So glad everything showed up healthy and well packed! We put a lot of care into getting orders out the door safely, so it's great to hear it traveled well. Reach out anytime you have pond questions. — Kristen, Play It Koi

Posted 9 hours ago

“My plants always arrive healthy and ready to go. Love buying from you, great selection, quick, but conscientious packaging and shipping, and comparative pricing. My last lotus ('Lady bug') from you was phenomenal in size and health!”

Helpful Report

Posted 1 month ago

Steve, hearing that your plants show up healthy and ready to go makes our day, and we pack them with a lot of care. That Lady Bug lotus really is a stunner, so glad it came in big and healthy for you! Send us a bloom photo once she's flowering, we'd love to see it. — Kristen, Play It Koi

Posted 9 hours ago

“Awesome customer service and prompt shipping!”

Helpful Report

Posted 1 month ago

Thanks so much, Cindy! Hearing that the service and quick shipping hit the mark really makes our day. Reach out anytime you need a hand with the pond, we're always happy to talk koi. — Kristen, Play It Koi

Posted 9 hours ago

“Placed several orders including a liner and spillway defuser for adding a stream to our existing pond. I have been hesitant in the past to order fish through the mail, especially Koi. But after reading several reviews, we decided to order a few different pond packs. Was very impressed with the speed of processing and shipping. The packaging was even more impressive, with all Koi in great shape. Definitely gonna be getting more.”

Helpful Report

Posted 1 month ago

Fred, this made our day! Taking the leap on koi through the mail is a big deal, and we're so glad the packaging held up and your fish arrived in great shape. Best of luck building out that stream with the liner and spillway diffuser, and send us a pond photo once it's flowing. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Red, gorgeous water😃”

Helpful Report

Posted 1 month ago

Thanks so much, Susan! "Red, gorgeous water" pretty much sums up the dream, and I'm so glad your pond is looking that good. Send us a photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 9 hours ago

“You did a fantastic job!”

Helpful Report

Posted 1 month ago

Thanks so much, Jason! Five stars means a lot coming from a fellow pond keeper, and we're glad the order landed well for you. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 9 hours ago

“I purchased mini lotuses and variegated water plants. I was very pleased with the quality of all of the products that I received. I am still completing my potting and will let you know if that goes swimmingly. Thank you”

Helpful Report

Posted 1 month ago

So glad the mini lotuses and variegated water plants showed up in great shape! Love that you're mid-potting, and yes, please do report back on how it goes. If you hit any snags while getting them settled, just reach out and we'll happily talk you through it. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Fits perfectly”

Helpful Report

Posted 1 month ago

Thanks so much, Craig! "Fits perfectly" is exactly what we like to hear. Reach out anytime if you need a hand down the road, and we'll be glad to help. — The PIK Crew, Play It Koi

Posted 9 hours ago

“The UV lamp is tops.”

Helpful Report

Posted 1 month ago

So glad the UV lamp is doing the trick for you, Cathy! It's one of those quiet workhorses that makes a real difference. Send us a pond photo sometime, we'd love to see your water looking clear. — The PIK Crew, Play It Koi

Posted 9 hours ago

“You did great! Everything arrived on time and in good condition.”

Helpful Report

Posted 1 month ago

Thanks so much, Karyn! Glad everything showed up on time and in good shape, that's always the goal with live plants and gear. Drop us a pond photo sometime, we'd love to see how things settle in. — The PIK Crew, Play It Koi

Posted 9 hours ago

“So happy with my purchase! I received two big healthy lotus tubers. I had the pot, soil and gravel ready to plant as soon as they arrived. I was supposed to be staining the fence but what is a girl going to do, I’m planting tubers! Thanks so much.”

Helpful Report

Posted 1 month ago

Ha, the fence can wait, Vonda! Two big healthy lotus tubers showing up is exactly the kind of excuse a pond person needs. Sounds like you had the pot, soil, and gravel prepped and ready to go, which is half the battle. Once they settle in, send us a photo of those first leaves unfurling. — The PIK Crew, Play It Koi

Posted 9 hours ago

“Plants arrived happy and ready for the pond! They are all thriving. The packaging was first class! I will absolutely be ordering again.”

Helpful Report

Posted 1 month ago

So glad the plants showed up happy and ready to go, George! Packing live plants well takes some care, so it's great to hear it arrived first class. Come back and see us anytime, and send a pond photo once everything settles in. — The PIK Crew, Play It Koi

Posted 9 hours ago

Play It Koi is rated 4.9 based on 3,972 reviews