Play It Koi Reviews

Name: Play It Koi
Address: 18411, 36th Drive Southeast, Bothell
Rating: 4.89

4.9 Rating 3,353 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

sales@playitkoi.com

Location:

18411, 36th Drive Southeast
Bothell
98012

Play It Koi 5 star review on 9th May 2025

Marjorie

Play It Koi 5 star review on 5th May 2025

Susan

Play It Koi 5 star review on 3rd May 2025

Victoria

730

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service as always!”

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Posted 2 months ago

“Excellent customer service as always. I have never had an issue via email or phone calls. They always took the time to explain issues in depth no matter how difficult it may to explain via email or over the phone...even though my time zone is 3 hours ahead they always get back to me in a timely manner”

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Posted 2 months ago

Hi Troy, Thank you for your fantastic review! We're thrilled to hear that our customer service has made a positive impact, especially across time zones. Your feedback means a lot to us, and we’re always here to assist with any questions you may have. Best fishes, Kristen

Posted 2 months ago

“I will be installing the filter sometime next week. Could you also recommend me a pump with intergrated strainer for this unit?”

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Posted 2 months ago

Hi Mario, Thank you so much for your review - I will check on this for you and reach out via email! Talk soon, Kristen

Posted 2 months ago

“My spider lily bulbs look so healthy and i'm so looking forward to it's blooms”

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Posted 2 months ago

Hi Sharon! I'm so happy to hear that - we would LOVE to see a photo when it does!! Your can even post it as a review to earn more FinPoints for more beautiful plants!! Best fishes, Kristen

Posted 2 months ago

“Shipment on time. Healthy and strong lotus. The best quality.”

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Posted 3 months ago

Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! pssst- keep an eye on our social media for announcements about this year's Lotus-Palooza! Best fishes! Kristen

Posted 2 months ago

“I ordered equipement anad replacement parts for my pond filter system. Everything arrived promptly, and as advertised. BTW< the price was the best, as well. Ultimately, my UV bulb burned out prematurealy. I contacted Kristen, in Cust Service and she immediately submitted for warranty. I could not ahve asked for better service, and wil definitely be ordering any future needs from them”

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Posted 3 months ago

Hi Matt! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“Very happy with placing order and delivery status! It’s why I chose play it koi. So excited to get this filter running! I’m from New York City little too cold but I will enjoy this set up next month! Thank you so much!”

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Posted 3 months ago

Hi Jose! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“My order rrived much sooner than anticipated.”

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Posted 3 months ago

Hi Paul! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“Everything came quickly and worked perfectly!”

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Posted 3 months ago

Hi Charlene! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“Fast service as usual”

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Posted 3 months ago

Hi Randy, Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“I have used Play it Koi for years for my koi pond supplies, and have never had an issue with any of it. But my recent order had a few. Stressed out on the fact that my relatively pricey order ($350) was damaged and anticipating push back from PIK, I reluctantly called them. Only to be greeted by the most pleasant, friendly and personable individual I’ve dealt with in a long time. Kristen M. was amazing! She was quick to put my worries at ease and right away made me trust that PIK would fix the issues. She was quick to respond to correspondence and got me the replacement parts I needed quicker than a rat eyed snake can whip a yarn. Jeremy K”

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Posted 3 months ago

Jeremey, this review made my day! Please do not ever hesitate to reach out if there is ANYTHING we can help you with in the future! Best fishes, Kristen

Posted 2 months ago

“Every year I change out the filters on my PondMax 2400 unit that's used on a 170 gallon outdoor aquarium. I always order through Play It Koi, as the product comes immediately, packaged perfectly and looks like it's "off the shelf" condition. I have contacted Play It Koi in the past, and they have been super-helpful and knowledgeable.”

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Posted 3 months ago

Hi Dan! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“Excellent packaging and swift delivery”

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Posted 3 months ago

Hi Walter! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“Yall are amazing and items shipped quickly thanks”

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Posted 3 months ago

Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 2 months ago

“Bottle wasn’t sealed? Leaked all over in the box, only half left in bottle. Very disappointing. However Kristen in customer service was fantastic and spoke with the manufacturer to get the product replaced quickly. I couldn't be happier with my experience with Play it Koi and I will shop with them again!”

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Posted 3 months ago

It was my pleasure Geri! Please do not hesitate to reach out with ANY issues and we will do our best to resolve them :) Best fishes, Kristen

Posted 2 months ago

“The customer service at this business is the best! Thank you Derek, most recently on several issues I was having with my equipment. The response time when I've reached out to Play it Koi has always been excellent. The products I've purchased have arrived in good condition and timely.”

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Posted 3 months ago

Thank you very much for your review! We strive to have excellent customer service and are lucky to have great employees like Derek! Please feel free to 'drop us a line' if you have any qestions in the future! Best fishes, Kristen

Posted 3 months ago

“Great!!! Fast an correct followed by email shipping info, thanks guys!!!”

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Posted 3 months ago

Hello Violeta! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“Always better than expectations”

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Posted 3 months ago

Hello Shady! We love to hear this - thank you so much for choose Play It Koi! We hope to be able to help you with all your pond needs :) Best fishes, Kristen

Posted 3 months ago

“The duckweed arrived intact and was a much larger qty than I expected ... thank you. I will definatly use you all again.”

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Posted 3 months ago

Hello Brad! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help. Please feel free to drop us a line if you have any questions in the future! Best fishes! Kristen

Posted 3 months ago

“I was drawn to your site due to a pump in my pond stopping. I noticed it had oil seeping from the impeller. My pond has catfish, brem, and a plant eating fish. The population is steady except for a visit by the local king Fisher. I researched your oil free pumps and was convinced your pumps were cleaner and with the warrenty, cheaper than the oil leaking pump I needed to replace. The pump arrived early and in good condition. I will be installing it today. Ergo I am lacking feed back on the performance of the pump.”

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Posted 4 months ago

Hello Jack! Thank you for choosing Play It Koi and your 5-star review! We are always happy to help, so please feel free to reach out if you have any questions about your new pump down the road! We hope it works out perfectly for you! Best fishes! Kristen

Posted 3 months ago

Play It Koi is rated 4.9 based on 3,353 reviews