Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,831 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th May 2026

787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This team has top notch customer service!!”

Helpful Report

Posted 4 months ago

Hi there! Thank you for your wonderful review. We are thrilled to hear that you think our team has top notch customer service. Your support means a lot to us and we look forward to serving you again soon. Best fishes, Play It Koi!

Posted 3 months ago

“Pump arrived in great time but I haven’t installed it yet, so can’t attest to how it’s working. It is a replacement for the same brand of pump which had lasted many years but is on its last legs now. The water is so cold and the koi are in their winter mode hanging out at the bottom of the pond, so we’re limping along. Appreciate your website and good communication.”

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Posted 4 months ago

Hi Anne, thank you for your review! We are glad to hear your replacement pump arrived promptly and appreciate your loyalty to the brand. Even though you have not installed it yet, we hope it performs just as well as your previous pump. Thank you for your kind words about our website and communication—please reach out anytime if you need help. Best fishes, Play It Koi!

Posted 3 months ago

“You guys went out of your way to get me the replacement part I needed. Other suppliers wouldn’t help at all. I would recommend you guys for all pond supplies and questions”

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Posted 4 months ago

Hi Donald, thank you for taking the time to share your experience. We are delighted to have been able to find the replacement part you needed and are proud our team went the extra mile. Your recommendation means a lot and we look forward to assisting you with any pond supplies or questions in the future. Best fishes, Play It Koi!

Posted 3 months ago

“Order arrived pretty quick. The part was easy to install. Satisfied and repeat customer for pond parts! Definitely recommend for all your pond needs!”

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Posted 4 months ago

Hi Angelina! Thank you for sharing your experience. We are delighted your order arrived quickly and that the part was easy to install. It is wonderful to know you are a satisfied repeat customer and we appreciate your recommendation. Thank you for your support and we look forward to helping with any pond needs. Best fishes, Play It Koi!

Posted 3 months ago

“PlayItKoi; my husband and I run 3 winterized ponds during the winter for our various fish and too many Red Ear sliders. Thank you so much for always having what we need. We appreciate the ease of use of your products! Most importantly we appreciate the prompt and efficient delivery services! Thank you again, Stephen & Maira”

Helpful Report

Posted 4 months ago

Hi Maira! Thank you so much for taking the time to share your wonderful review. We are delighted to hear that you and your husband run three winterized ponds and that we always have the products you need. It is great that you find our products easy to use and appreciate our prompt and efficient delivery. We truly value your support and look forward to helping with all your pond needs. Best fishes, Play It Koi!

Posted 3 months ago

“The annual replacement parts for our PondMax 2400 filter came a couple days ago, and I installed them yesterday. As always, the parts fit perfectly and the filter is doing a marvelous job of making our fish happy! Also, the quick filling of our order and having it arrive so quickly was fantastic.”

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Posted 4 months ago

Hi Dan! Thank you for sharing your experience. We are delighted to hear the replacement parts fit perfectly and that your PondMax filter is keeping your fish happy. We are glad your order was filled quickly and arrived fast. We appreciate your continued support and look forward to serving you again. Best fishes, Play It Koi!

Posted 3 months ago

“I had never ordered from PlayItKoi before but they had a hard to find item at a good price so I decided to take a chance. I was a little worried ordering from a store from across the country that I found online for the first time. Well I'm happy to report that everything was perfect. My item was well packaged and protected, tracking info was accurate, and it arrived on time in top condition. PlayItKoi seems to have a great selection and items that many other Koi places don't sell. I will definately purchase from here again without hesitation. Thank you PlayItKoi!!!”

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Posted 4 months ago

“Well packaged. Came as ordered. Great company to do business with. Always dependable. Thank you.”

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Posted 4 months ago

“Play it koi is my new go-to store for Aquascape koi food. Reliable and Fast Delivery!”

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Posted 4 months ago

“Had a shipping issue with the pellets coming as floating instead of the ordered sinking. Ivan was quick to resolve the issue with no hassle.”

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Posted 4 months ago

“Play It Koi is our #1 place from pond equipment to Koi Treatment. They are very personable. Makes you feel like you and your fish are important. Thanks for your supportive service.”

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Posted 4 months ago

“Really awesome customer service. I had a few questions about submersible lights. The representative was very knowledgeable and helpful. The lights look great and Playitkoi will be my first and I'm sure last stop for my next purchase”

Helpful Report

Posted 5 months ago

Hi Kurt! Thank you so much for your wonderful review. We're thrilled that our customer service team could answer your questions about submersible lights and help you find the perfect fit. We're delighted you love the lights and that Play It Koi is your go-to stop for your next purchase. Best fishes, Play It Koi!

Posted 5 months ago

“You had the products I was looking for, and shipping was quite timely.”

Helpful Report

Posted 5 months ago

Hi Allen! Thank you for the stellar review. We're delighted we had the products you needed and that your order arrived quickly. We really appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 5 months ago

“Excellent service , beautiful healthy koi. Recently purchased a new filtration system . I’m looking forward to setting it up . Thank you”

Helpful Report

Posted 5 months ago

Hi Howard! Thank you for the kind words about our service and the health of your koi. We're glad you found a new filtration system and hope it makes your pond experience even better. We appreciate your support and look forward to helping you again soon. Best fishes, Play It Koi!

Posted 5 months ago

“I love the cover for my gold fish pond”

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Posted 5 months ago

Hi Marie! Thanks so much for your wonderful review. We're so glad you love the cover for your goldfish pond—it's great to hear that it helps protect your pond and fish. We appreciate your support and hope your pond continues to thrive. Best fishes, Play It Koi!

Posted 5 months ago

“Great experience with Play It Koi”

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Posted 5 months ago

Hi Edward! Thank you so much for sharing your wonderful experience. We're thrilled to hear you had a great experience with Play It Koi. We appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 5 months ago

“Great service”

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Posted 5 months ago

Hi Ice Unes! Thank you for your fantastic review. We're so glad to hear that you appreciated our service. We truly appreciate your support and hope to assist you again soon. Best fishes, Play It Koi!

Posted 5 months ago

“Excellent shipping service! My ordered was placed and shipped the next day!!!”

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Posted 5 months ago

Hi Carol! Thank you for the great review and for highlighting our excellent shipping service. We're delighted your order was placed and shipped so quickly and that you had a smooth experience. We truly appreciate your support and look forward to serving you again soon. Best fishes, Play It Koi!

Posted 5 months ago

“These filters are for my indoor tank for when I bring the Koi in this winter(so the Mink does not get the Koi) so very helpful you had this in stock. My local place is moving away form stocking Pondmax so I will keep you guys in mind for future purchases. The experience was great. Simple and easy to use website. The price was competitive and FREE SHIPPING.”

Helpful Report

Posted 5 months ago

Hi Jeramiah! Thank you for taking the time to share your experience. We're glad we had the filters you needed for your indoor tank this winter and that you enjoyed our easy-to-use website, competitive pricing, and free shipping. We truly appreciate your support and look forward to serving you again for your future pond needs. Best fishes, Play It Koi!

Posted 5 months ago

“Always a great experience with my purchases. Shipments are quick and easy to navigate through their website. They have everything needed for pond care and fish health. A go to for purchases for my pond and koi.”

Helpful Report

Posted 6 months ago

Hi Dave! Thank you so much for your wonderful review and for being a loyal customer. We're thrilled that you consistently have great experiences with us, find everything you need for your pond and koi, and appreciate our quick shipments and easy-to-use website. We truly value your support and look forward to serving you again. Best fishes, Play It Koi!

Posted 5 months ago

Play It Koi is rated 4.9 based on 3,831 reviews