Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping always fast and in good condition upon arrival. Great information on plants and quirks of varieties. My go to for online pond supplies.”

Helpful Report

Posted 2 months ago

Thanks so much, Nathan! Being your go-to for online pond supplies means a lot, and I'm glad the plant info and variety quirks have been useful. Send us a pond photo sometime, we'd love to see how things are growing. — The PIK Crew, Play It Koi

Posted 1 month ago

“Easy to order. Food arrived ahead of schedule. Will always be happy to support play it koi.”

Helpful Report

Posted 2 months ago

Thanks so much, Dan! Glad the order went smoothly and the food beat the clock getting to you. It means a lot that you'll keep supporting us, and we're always here if you need a hand with anything pond-related down the road. — Derek, Play It Koi

Posted 1 month ago

“My lotus appears to be doing great. The lotus was packaged well and arrived in very good condition. I can not wait to see the flowers. Very pleased with my purchase.”

Helpful Report

Posted 2 months ago

So great to hear, William! Getting a lotus through shipping in good shape is half the battle, so I'm glad it traveled well and settled right in. Once those first blooms open, send us a photo, we'd love to see it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Great service and product”

Helpful Report

Posted 2 months ago

Thanks so much, Ryan! Five stars on both the service and the product means a lot to us. Reach out anytime as you get things rolling, we're always happy to talk pond. — The PIK Crew, Play It Koi

Posted 1 month ago

“Always the best customer service and quick order shipping. I can always count on Play It Koi!”

Helpful Report

Posted 2 months ago

You can always count on us, Candace, and that means a lot! So glad we got that little refund sorted out for you too. Come back anytime, and feel free to send a pond photo our way whenever you like. — Kristen, Play It Koi

Posted 1 month ago

“The plants were well packed and arrived looking healthy. They were beautiful and much larger than those I had ordered from another company previously. I am very pleased.”

Helpful Report

Posted 2 months ago

So glad these arrived healthy and even bigger than what you'd gotten before! Good packing makes all the difference with live plants, and it's great to hear they made the trip well. Come back and tell us how they fill in once they settle into the pond. — The PIK Crew, Play It Koi

Posted 1 month ago

“I was amazed at how large the lotus roots were. I tried ordering lotus before from other growers and they were just small pathetic looking roots. I definitely recommend ordering from Play It Koi!”

Helpful Report

Posted 2 months ago

Thanks so much, Timothy! We're picky about our lotus tubers, so hearing they showed up big and healthy after those sad little roots from elsewhere really makes our day. Once they wake up and start pushing pads, we'd love to see a photo of them in your pond. Happy growing! — The PIK Crew, Play It Koi

Posted 1 month ago

“very healthy tubers. and thank you for sending 2 tubers. i planted them last week, will upload the pictures as the grow. thank you.”

Play It Koi 5 star review on 17th May 2026

Helpful Report

Posted 2 months ago

So glad the tubers arrived healthy, venkata! Lotus can take a little patience to wake up, so don't worry if it's slow at first, and we'd genuinely love to see those photos once they start growing. — The PIK Crew, Play It Koi

Posted 1 month ago

“This is the first time I’ve ordered lotus online, and I was blown away with the quality and the size of them. Everything came perfectly packaged. They were already starting to grow. I would highly recommend.”

Play It Koi 5 star review on 16th May 2026

Helpful Report

Posted 2 months ago

Thanks so much, Amber! Ordering lotus online for the first time is a bit of a leap of faith, so it means a lot to hear they showed up well packaged and already pushing growth. Once they settle in, we'd love to see a pond photo when they take off. — The PIK Crew, Play It Koi

Posted 1 month ago

“So easy to work with. Great quality tuber too. 3 days and new leaves coming out. I’ll be back.”

Helpful Report

Posted 2 months ago

Thanks so much, George! New leaves in just 3 days is a great sign that tuber is happy and settling in. We'd love to see it once it really fills out, so send a pond photo our way anytime. See you next time! — The PIK Crew, Play It Koi

Posted 1 month ago

“Plant were received were excellent shape, not cut down and with a plastic label that clearly marks what plant was received. They also delay shipment to coincide with travel.”

Helpful Report

Posted 2 months ago

Thanks so much, Douglas! I'm really glad the plants showed up in excellent shape, full size with those clear plastic labels so you know exactly what's what. Timing the shipment around your travel is something we're always happy to do, so just give us a heads up anytime. Hope I helped point you toward some good options too. — Kristen, Play It Koi

Posted 1 month ago

“Healthy plants! On-time! Well-packaged!”

Helpful Report

Posted 2 months ago

Three for three, Greg, healthy plants, on time, and packed well! That's exactly what we aim for. Toss those water hyacinth somewhere sunny and they'll multiply fast. Reach out anytime. — The PIK Crew, Play It Koi

Posted 1 month ago

“You did the best order was messed up by 3rd party nad You made it right quickly”

Helpful Report

Posted 2 months ago

Marc, thank you for your patience while we sorted out the mix-up from the third party, and I'm sorry it happened in the first place. We're really glad we could get things straightened out quickly for you, and if anything else comes up, please don't hesitate to reach out to us at support@playitkoi.com. — Kristen, Play It Koi

Posted 1 month ago

“I have a small yard fountain, needed a long cord cause you can’t use an extension cord. This is the perfect size for my fountain, adjustable flow, quiet pump, and super long cord. Perfect! The right price, got here quickly and really enjoyed the thank you email with family photo. Nice touch!!”

Play It Koi 5 star review on 13th May 2026

Helpful Report

Posted 2 months ago

So glad the long cord and quiet flow turned out to be just right for your fountain! That little detail about not being able to use an extension cord is exactly why the cord length matters, and we're happy it fit the bill. Thanks for the kind words on the thank you email too, that one made our day. Send us a fountain photo sometime! — The PIK Crew, Play It Koi

Posted 1 month ago

“I/we received our order. The fish will be very happy to have clea water again! Glad you carry what we need. Thank you!”

Helpful Report

Posted 2 months ago

So glad your order made it and those fish are about to get their clear water back! Happy we had what you needed on hand, and feel free to send us a pond photo once everything settles. — The PIK Crew, Play It Koi

Posted 1 month ago

“The product was just what we wanted. Got rid of the flukes and parasites. Worked great!”

Helpful Report

Posted 2 months ago

So glad it was just what you needed, Mary! Knocking out flukes and parasites is a great feeling, and it sounds like your koi are in good shape now. Glad that shipment found its way to you too. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 1 month ago

“Plants arrived moist and healthy. Water lilies were huge and beautiful!”

Helpful Report

Posted 2 months ago

Thanks so much, Cheryl! Hearing that the plants showed up moist and healthy, and that those water lilies were huge and beautiful, honestly makes our day. Send us a pond photo once they settle in and start blooming, we'd love to see them. — The PIK Crew, Play It Koi

Posted 1 month ago

“shipping was fast and well boxed”

Helpful Report

Posted 2 months ago

Thanks so much, Arlon! Glad the box showed up fast and packed tight, we always want it to arrive in good shape. Reach out anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 1 month ago

“Hi Ben, I bought seep monkey flowers from you, they were in terrific shape when they arrived. I planted them, and within a week they were adding inches of growth. They will be used in a bonsai display next year. If I need wetland plants, I know where to get them.”

Helpful Report

Posted 2 months ago

Thanks so much, Barbara! Hearing those monkeyflowers added inches in just a week, and knowing they're headed for a bonsai display next year, made our day. If you ever want help picking out more wetland plants, just reach out and we'll point you the right way. — The PIK Crew, Play It Koi

Posted 1 month ago

“I found the customer care to be outstanding and a great experience . I will start purchasing more of my pond supplies from you because of it. Thank you!”

Helpful Report

Posted 2 months ago

Thanks so much, Nanette! Hearing that the customer care made you want to bring more of your pond supplies our way means a lot. We're here whenever you need us, so reach out anytime and send a pond photo if you ever want a second set of eyes. — The PIK Crew, Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,075 reviews