Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 3,972 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 3,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 4 star review on 20th June 2026

827

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ivan was extremely helpful.”

Helpful Report

Posted 2 months ago

Thanks, John! Ivan's a good one to have in your corner, and I'm glad he could lend a hand. Reach out anytime you've got a question, we're always happy to talk koi and ponds. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Very helpful staff”

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Posted 2 months ago

Thanks, Ed! Glad the crew could be helpful when you needed a hand, that means a lot. Reach out anytime, and I'm always happy to pick up where we left off. — Kristen, Play It Koi

Posted 10 hours ago

“You shipped quickly and packed carefully. The product was in perfect condition when it arrived.”

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Posted 2 months ago

Thanks so much, Robert! Glad everything showed up in perfect shape after the trip. We always sweat the packing details, so it's great to hear it paid off. Send us a pond photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 10 hours ago

“My order arrived timely and well packaged.”

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Posted 2 months ago

Thanks so much, Paul! Glad the order showed up on time and packed well, that's always the goal on our end. Reach out anytime you need a hand with anything pond related. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Shipping on time at competitive price.”

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Posted 2 months ago

Thanks so much, Tung! Glad the shipping landed on time and the price worked out for you. Reach out anytime you need a hand with the pond. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Order of live plants arrived on time and in GREAT condition. The packaging was perfect. Great job.”

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Posted 2 months ago

Thanks so much, William! Hearing that the live plants showed up on time and in great shape, with the packaging holding up perfectly, makes our whole day. Getting plants to you healthy is the tricky part, so we take the packing seriously. Send us a pond photo once they settle in. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Everything arrived in great shape and ready to plant!”

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Posted 2 months ago

Thanks so much, Jason! Hearing that everything showed up healthy and ready to plant is exactly what we hope for with bare root orders. Send us a pond photo once things fill in, we'd love to see it. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Ordered a Perinha UV-C for my pea-green pond. It was shipped quickly and I dropped it into my pre-filter (weighted down and attached with zip ties). Pond slowly turned from green to brown and cleared entirely after 10 days. I'm delighted with the service and the result!”

Helpful Report

Posted 2 months ago

Thanks so much, Kristine! Love that you weighted it down and zip-tied it right into your pre-filter, that's exactly the kind of setup that gets results. Watching it go from pea-green to brown to clear over those 10 days is so satisfying to hear. Send us a pond photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Plants arrived timely and in great shape!”

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Posted 2 months ago

Thanks so much, Wayne! Glad the plants showed up on time and looking healthy. That always makes the unboxing a little more fun. Reach out anytime if you need a hand getting them settled in. — Kristen, Play It Koi

Posted 10 hours ago

“Amazing customer service and my plants all arrived in excellent condition. I would highly recommend shopping for all of your koi pond plants at Play It Koi.”

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Posted 2 months ago

So glad your plants showed up in excellent shape, that always makes our day. Thanks a ton for recommending us for koi pond plants, and please send a pond photo once everything settles in. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Great product and it arrived safely and quickly.”

Helpful Report

Posted 2 months ago

Thanks so much, Amanda! Glad the order showed up safely and quick for you. If you ever want a hand with anything pond-related, just give us a shout. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Great had what I needed and shipped on time”

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Posted 2 months ago

Thanks so much, Tom! Glad we had exactly what you needed and got it out the door on time. Reach out anytime you're working on something for the pond, and happy to help. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Play it koi has done it again A++++++”

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Posted 2 months ago

A++++++ from you means a lot, Shayne! Sorry again we couldn't track down all those vacuum parts locally, but I'm glad we got you sorted in the end. Come back and see us anytime, and feel free to send a pond photo our way. — Kristen, Play It Koi

Posted 10 hours ago

“I appreciate the call to make sure I was ready for plants due to weather. I’m also very happy with the care taken with how the plants are packaged and shipped.”

Helpful Report

Posted 2 months ago

Thanks so much, John! That weather call before sending plants is something we always try to do, so it means a lot that it stood out to you. Glad the careful packing came through too, and please send us a pond photo once everything settles in. — Kristen, Play It Koi

Posted 10 hours ago

“We love your store and have always enjoyed great experiences finding products for our pond and you quick shipping.”

Play It Koi 5 star review on 11th April 2026

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Posted 2 months ago

Thanks so much, James! It means a lot to hear you keep coming back to us for your pond gear, and I'm glad the quick shipping has treated you well. Next time you've got fish settled in nicely, send a pond photo our way, we'd love to see it. — The PIK Crew, Play It Koi

Posted 10 hours ago

“Your plants are great. The packaging was well done and the plants all arrived in good shape”

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Posted 2 months ago

So glad the plants made the trip in good shape, Leonard! We pack them carefully because bare root can be fussy, so it's great to hear they arrived happy. Hope they settle into that pond of yours nicely, and feel free to send a photo once they're rooted in. — Derek, Play It Koi

Posted 10 hours ago

“I've been ordering all of my Koi Fish food and pond chemicals for the 5 years that I've had my pond and they have never failed m! I will continue to order all the above as long as I have my pond and Koi Fish! It must be working because last year was the 1st time I had spawning and as far ass I can tell once again my Kois & babies made it through a very cold & snowy winter in New Hampshire!! I'm anxious to find out if another spawning will occur mid April!!”

Helpful Report

Posted 2 months ago

Five years of trusting us with your koi means a lot, Terry! That first spawning last year and watching everyone pull through a snowy New Hampshire winter is the good stuff, and I hope you get another round mid-April. Glad I could help you sort out the Autumn Prep dosing too. Keep us posted on those babies! — Kristen, Play It Koi

Posted 10 hours ago

“This company's customer service is A-1. The pump they recommened, is working GREAT! Exactly what I needed. Fast shipping. I will be using this company again if I need anything for my pond.”

Helpful Report

Posted 2 months ago

Thanks so much, Arthur! Hearing that the pump we suggested is working great and got to you fast really makes our day. Glad we pointed you to exactly what you needed, and we'll be here whenever your pond needs anything else. — The PIK Crew, Play It Koi

Posted 10 hours ago

“You are always willing to help with service and questions”

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Posted 2 months ago

Thanks so much, Timothy! It means a lot to hear that the help and questions side of things has worked well for you, that's the part we enjoy most. Reach out anytime you're puzzling through something in the pond, we're always happy to talk shop. — The PIK Crew, Play It Koi

Posted 10 hours ago

“⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 2 months ago

Play It Koi is rated 4.9 based on 3,972 reviews