Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,600 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 28th August 2025

769

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The plant came in nice and cool and crisp and fresh. I was very impressed. I put them in my small pond now I’m hoping for the very best thank you.”

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Posted 3 months ago

“This is my first time ordering from you guys and it did go swimmingly well!”

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Posted 3 months ago

“Play it Koi is awesome. Fast delivery. Will buy from again. Thank You from VideoGameBuddy and Family.”

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Posted 3 months ago

“Very happy with the purchase and how quick I was able to get my questions answered.”

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Posted 3 months ago

“The online chat was super helpful to help me identify the model filter I currently had so I could replace parts. We ended up just getting a new filter entirely since the current one was partially broken when we took it apart. Will definitely bookmark this site for future needs!”

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Posted 3 months ago

“Plants arrive in perfect condition”

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Posted 3 months ago

“First time using Playitkoi. Everything went swimmingly.. hahahahahaha”

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Posted 3 months ago

“Fish arrived in good condition. We were happy to see the variety of color.”

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Posted 3 months ago

“Healthy looking Lotus rhizomes delivered quickly.”

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Posted 3 months ago

“I've ordered several products from the nice folks at Play It Koi. Filters, waterfall spillway and filter kits to name a couple. Everything has been delivered on time, but where they stand out is their customer support. Kristen took ownership of working with a supplier when a pump I ordered arrived damaged. She was super nice in her communications and arranged the replacement and the return. Thanks for all your help. I've been in customer service for over 30 years so I really appreciate someone who delivers great customer service.”

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Posted 3 months ago

“All of the plants arrived in beautiful condition. Very pleased. Will definitely order from you again.”

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Posted 3 months ago

“Excellent products, efficient and reliable service.”

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Posted 3 months ago

“Yes, everything with the order went swimmingly.”

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Posted 3 months ago

“Overall a great first time experience. We decided go with a container pond this year before stepping up in size next year. The online info on the various pond plants was helpful. Ordering online was easy. Shipping/tracking was no problem and easy to follow and we got our plants here in the Midwest in 2 days. The plants were well packed, identified and were in great shape when received. The "planting" info for the different types of plants PIK emailed ahead of time was appreciated and easy to follow/understand. We put the plants into our container pond the evening we received them. So far so good 2 days later. PIK gave us a good start to our first time try. Up to us now to watch and learn.”

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Posted 3 months ago

“Plants arrived in great condition. There was even a couple extra plants !”

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Posted 3 months ago

“everything was perfect thank you”

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Posted 3 months ago

“Wonderful customer service and lovely plants!”

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Posted 3 months ago

“The lotus tubers I received are top notch. Their survival depends on me now. Very pleased with what I was sent. I would definitely buy them here again.”

Play It Koi 5 star review on 23rd May 2025

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Posted 3 months ago

“Products and selection are fantastic. The shipping is fairly quick and prices reasonable. Customer service was outstanding. Prompt reply and addressed my concerns thoroughly.”

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Posted 3 months ago

“At first I was disappointed in the Nycor floating plant islands as they were rather shallow, but compared to my former deeper ones the koi have great difficulty pushing the plants out. The foam tube disappears after a month of plant growth and the three together filled with water hyacinth and frogbit will hide the rocky pond edge nicely. Also bought a yellow snowflake and primrose both arrived healthy and In good condition, looking forward to seeing them thrive.”

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Posted 3 months ago

Play It Koi is rated 4.9 based on 3,600 reviews