Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lightning fast delivery. Thank you!”

Helpful Report

Posted 2 months ago

Glad the box landed on your doorstep so quick, Richard! Nothing beats getting your pond gear in hand and ready to go. Reach out anytime if you need a hand with anything. — Your friends at Play It Koi

Posted 2 months ago

“Great product, great company, consistent quality & fast shipping”

Helpful Report

Posted 2 months ago

Thanks so much, Megan! Consistent quality and quick shipping are exactly what we aim for, so it means a lot to hear it's landing that way on your end. Come back anytime, and feel free to send a pond photo if you ever want to show off the crew. — Derek, Play It Koi

Posted 2 months ago

“Very impressed. Healthy, good sized plants, took off quickly in my pond. Some marginals were placed on the edge of the pond until I had time to properly plant, but started sending down roots to the muck and rooted themselves within a week. Very well packaged and labeled. Couldn't as for a better experience.”

Helpful Report

Posted 2 months ago

John, this made our day! Hearing those marginals sent roots down into the muck and settled in within a week tells us they arrived happy and ready to go. Thanks for the kind words on the packaging and labeling too. Send us a pond photo once everything fills in, we'd love to see it. — Everyone here at Play It Koi

Posted 2 months ago

“I was very impressed and pleased with the nice note and immediate follow up from the manager to help resolve a shipping issue. It sounds like the shipping issue was from the post office itself and it was quite odd but my replacement product was well packaged and shipped immediately. Thank you!”

Helpful Report

Posted 2 months ago

Thanks so much, Ruth! That post office mix-up really was an odd one, so I'm glad we got a fresh, well-packed replacement out to you right away. Reach out anytime you need a hand, and happy ponding. — Derek, Play It Koi

Posted 2 months ago

“Water irises I ordered arrive very timely and in great shape. Play it Koi even included an extra one. I look forward to the floral display next spring.”

Helpful Report

Posted 2 months ago

Thanks so much, Marian! So glad the water irises arrived timely and in good shape, and that the extra one snuck in for you. Once they put on that spring display, we'd love to see a photo of the whole show. Happy planting until then! — The Play It Koi crew

Posted 2 months ago

“Very fast delivery”

Helpful Report

Posted 2 months ago

“The water lettuce and hyacinths were a good size and very healthy. I ordered three each and I was nicely surprised when I opened the well packaged box, the sent me six of each one. I will definitely order from Play It Koi again!”

Helpful Report

Posted 2 months ago

Thanks so much, Janice! Doubling up on the water lettuce and hyacinths was our pleasure, and I'm glad they arrived healthy and well packed. These guys multiply fast in summer sun, so you may need to thin them out as they spread. Come back anytime, and feel free to send a pond photo once they fill in! — Your Play It Koi crew

Posted 2 months ago

“Great service. Timely delivery”

Helpful Report

Posted 3 months ago

Thanks so much, Robert! Glad the order showed up right on time for you, that's always the goal. Reach out anytime you need a hand with the pond. — Your friends at Play It Koi

Posted 2 months ago

“Great Seller & product! I highly recommend!!”

Helpful Report

Posted 3 months ago

Thanks so much, Linda! A recommendation from a fellow ponder means a lot to us. If you ever want a second set of eyes on anything in your setup, just give us a shout, we're always happy to talk koi. — Happy ponding, the Play It Koi crew

Posted 2 months ago

“Shipped as soon as I ordered the product. After I received it I ordered another product from them. I’ll use them again when needed.”

Helpful Report

Posted 3 months ago

Thanks so much, John! Glad the first order got out the door quick enough that you came back for a second round. We'll be here whenever you need us again, and feel free to send a pond photo our way sometime. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great. PKG came quickly. Swimskim set up easily and works well.”

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Posted 3 months ago

Thanks so much, Wendy! Glad the package showed up quickly and the Swimskim was an easy setup for you. Skimmers really do make daily maintenance simpler, so enjoy the clearer water and reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 3 months ago

“Arrived sooner than expected. Everything was packed well and looked healthy.”

Play It Koi 5 star review on 20th June 2026

Helpful Report

Posted 3 months ago

Glad the order showed up ahead of schedule and arrived in good shape! We always try to pack things so your plants and livestock travel safe. Reach out anytime if you need a hand with anything. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great service and attention what I needed!!”

Helpful Report

Posted 3 months ago

Thanks so much, Mike! Glad we could zero in on exactly what you needed and get you sorted. Reach out anytime your pond throws you a curveball, happy to help. — Derek, Play It Koi

Posted 3 months ago

“You can tell they take great care.”

Helpful Report

Posted 3 months ago

That means a lot to us, honestly. We're a small crew that really does sweat the details, so it's good to know it shows. Come back anytime, and feel free to send a pond photo our way when you get the chance. — The PIK Crew, Play It Koi

Posted 3 months ago

“Keep carrying aquascape lake bacteria 192 pack size. !!”

Helpful Report

Posted 3 months ago

Hi Mark, thanks so much for letting us know you'd like to see the Aquascape Lake Bacteria 192 pack stick around! We've passed your note along to our team, and if you'd ever like to chat about product availability or place an order, feel free to reach out to us at support@playitkoi.com. We appreciate you! — The PIK Crew, Play It Koi

Posted 3 months ago

“Update: Play it Koi sent me a truly compassionate and thoughtful response after I had a terrible accident with a Pondmax flocculent and Pondmax sludge remover based on Play it Koi’s recommendation. They have assured me that they will provide explicit directions and warnings for these products moving forward, so that people don’t make the same mistake I made. Although I lost over 13 fish, Play it Koi’s customer service has been very positive. I have no issues with the company. Original post: I used the products and followed the directions on the bottles and within a few hours most of my fish were dead. Play it Koi needs to give explicit directions on how to use the products they are recommending. Pondmax needs to give much better warnings for their products.”

Helpful Report

Posted 3 months ago

“Swimming fast delivery with affordable prices”

Helpful Report

Posted 3 months ago

Love that "swimming fast delivery" line, Patrick! Glad the prices worked for you too, and we're always happy to help if you ever need a hand picking the right gear. Come back anytime. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great quality food that my koi love. Shipping was quick. Play it koi has all your koi needs. A great place to shop.”

Helpful Report

Posted 3 months ago

Thanks so much, Dave! Always good to hear the koi are happy and that the order showed up fast. We're glad to be your spot for all things pond, so swing by anytime and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 3 months ago

“Ben and Gilly at Play It Koi are wonderful ambassadors for this marvelous site. They guided and advised this first time water plant purchaser. The selections are gorgeous and they arrived quickly. We will be annual purchasers and are thrilled to know about this site. Thank you Ben and Gilly and your Team! Marjorie June 16, 2026”

Helpful Report

Posted 3 months ago

What a kind note, Marjorie, thank you! It was a joy helping a first time water plant buyer get started, and I'm so glad the selections arrived quickly and looking gorgeous. As they settle in, keep them floating in a warm spot until you're ready to place them, and send us a pond photo once they're planted. We'd love to see them every year. — Ben, Play It Koi

Posted 3 months ago

“Thank you for all your help and knowledge helping us get our Koi pond looking great.”

Helpful Report

Posted 3 months ago

So great to hear, John! Helping you get that koi pond looking great is exactly the fun part for us, and I'm glad we could sort out that update for you. Send us a photo sometime, we'd love to see how it's coming along. — Kristen, Play It Koi

Posted 3 months ago

Play It Koi is rated 4.9 based on 4,170 reviews