Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for the UV light bulb replacement. It is arrived well packed and without damage. It is installed and working well.”

Helpful Report

Posted 3 months ago

Hi Pauline, thank you so much for taking the time to share this. We're really glad the UV bulb arrived safely and is already up and running for you. If you ever need anything else, please don't hesitate to reach out to us at support@playitkoi.com. — Kristen, Play It Koi

Posted 1 month ago

“5 stars for customer service! I miscalculated my fountain capacity when I ordered the PondMAX PR750UV pressure filter. I received a return authorization within minutes, after notifying customer service. I'm shipping the unit out today in anticipation of a full refund. It's great to know that Play It Koi will honor their return policy with zero hassles.”

Helpful Report

Posted 3 months ago

We're so glad our team could get your return authorization sorted out quickly and with zero hassle, and we appreciate you taking the time to share your experience. Sizing a filter to your fountain capacity isn't always straightforward, so we're happy we could help make this right. If anything else comes up with your refund or a future order, please reach out to us anytime at support@playitkoi.com. — The PIK Crew, Play It Koi

Posted 1 month ago

“The parts for my pond filter fit perfectly and my fish are jumping with joy”

Helpful Report

Posted 3 months ago

Thanks so much, Michael! Knowing the filter parts fit perfectly and your koi are jumping with joy makes our day. Send us a pond photo sometime, we'd love to see those happy fish. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 1 month ago

“I can't even believe it! I followed your excellent instructions and already I have leaves. My koi are very excited about their new present. It was fast, easy and it will be beautiful. I am very grateful”

Play It Koi 5 star review on 4th May 2026

Helpful Report

Posted 3 months ago

This made my morning, Suzanne! I love that you're already seeing leaves and that your koi are excited about their new present. Sorry again it took a human a beat to reach you, but I'm so glad it all came together fast and easy. Send us a pond photo once it fills in. — Kristen, Play It Koi

Posted 1 month ago

“I rate the company at 5 stars. Everything arrived in great shape and you were very generous with your plant starts!. Thanks, Linda”

Helpful Report

Posted 3 months ago

Thanks so much, Linda! Glad everything showed up in great shape, and we're happy the plant starts came through nicely for you. Once things settle in, we'd love to see a photo of your pond. Come back anytime. — The PIK Crew, Play It Koi

Posted 1 month ago

“Was very helpful and professional. Delivery was speedy.”

Helpful Report

Posted 3 months ago

Thanks so much, Betsy! So glad we could help you sort out the UV question, and that the delivery showed up quick. Reach out anytime you've got pond plans brewing, we're always happy to talk it through. — Kristen, Play It Koi

Posted 1 month ago

“Great products that arrived on time. Plants are thriving!”

Helpful Report

Posted 3 months ago

Thanks so much, Gerri! Hearing that your plants are thriving really makes our day. Drop us a pond photo sometime once everything fills in, we'd love to see it. — Kristen, Play It Koi

Posted 1 month ago

“Wonderful source for pond equipment and supplies. Best of all a very helpful, knowledgeable staff when questions arise regarding pond issues. This alone a great value when keeping koi. Highly recommend Play it Koi.”

Helpful Report

Posted 3 months ago

Thanks so much, Kellee! It means a lot that the staff help when pond questions pop up has been worth it for you, that's exactly what we hope for. Reach out anytime something comes up with your koi, we're always happy to talk it through. — The PIK Crew, Play It Koi

Posted 1 month ago

“Plants were delivered quickly and arrived in great condition. I kept them inside for two days before planting outside. I will definitely buy from here again.”

Play It Koi 5 star review on 2nd May 2026

Helpful Report

Posted 3 months ago

Thanks so much, Kimerly! Smart move letting them settle inside for a couple days before planting out, that easy transition really helps. So glad they showed up quick and in good shape, and we'd love to see how the pond fills in once everything takes hold. Come back anytime! — The PIK Crew, Play It Koi

Posted 1 month ago

“Easy ordering and delivery”

Helpful Report

Posted 3 months ago

So glad the ordering and delivery went smoothly for you! That's exactly how we like it to go. Reach out anytime you need a hand with the pond, and happy fishkeeping. — The PIK Crew, Play It Koi

Posted 1 month ago

“Plants delivered in good condition and fast delivery”

Helpful Report

Posted 3 months ago

Glad the plants showed up in good shape and got to you quickly! Fast, healthy delivery is always the goal with live plants. If you ever want to send a photo once they settle into your pond, we'd love to see it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Everything arrived in great shape and all plants are growing well after planting. The only issue I noticed was that the duckweed was completely infested with snails. I always expect a few but it was almost more snails than plant. Otherwise perfect!”

Helpful Report

Posted 3 months ago

“I’ll be able to try the product I can tell you everything looks great. And they have excellent service. I had a small issue with an order and they fixed it within the same day. I wouldn’t hesitate to buy more from this place”

Helpful Report

Posted 3 months ago

Thanks so much, William! Really glad I could get that order sorted for you the same day, that's exactly how we like things to go. Reach out anytime you have questions, and we'd love to hear how everything runs once you get it all set up. — Kristen, Play It Koi

Posted 1 month ago

“Good prices. Nice website. You had what I needed when nobody in my hood even carries the product”

Helpful Report

Posted 3 months ago

Love hearing this! It's the worst when nobody in your area carries what you need, so I'm really glad we had it ready and that the site treated you well. Come back anytime, and feel free to send a pond photo our way. — The PIK Crew, Play It Koi

Posted 1 month ago

“Two lotuses and a water lily - all growing happily in their new bog pond! Looking forward to bloom time.”

Helpful Report

Posted 3 months ago

Carmen, two lotuses and a water lily settling into a fresh bog pond is the best kind of news. Once bloom time hits, we'd love to see a photo of how it all fills in. Enjoy watching them take off! — The PIK Crew, Play It Koi

Posted 1 month ago

“The plants 🌱 I got looked better than any of the ones I got from our local pond store. They have only been in the water for a few days and they are growing like crazy. Thank you 🙏”

Helpful Report

Posted 3 months ago

Shawn, this made my day! Hearing they're already taking off and outshining your local shop after just a few days is exactly what we love. Send us a pond photo down the road, I'd love to see how they fill in. 🌱 — Kristen, Play It Koi

Posted 1 month ago

“I love the service and the products . Customer service is so quick to respond to email and any lil glitches that has arose was immediately taking care of… love the products the prices and the staff!”

Play It Koi 5 star review on 28th April 2026

Helpful Report

Posted 3 months ago

This made my day, Deborah! Glad we could jump on those little glitches quickly for you, and happy you got the Fin Points sorted at checkout too. Reach out anytime, and feel free to send a pond photo our way when you get a chance. — Derek, Play It Koi

Posted 1 month ago

“I've ordered thousand of plants for a large scale project in Maine, so I have many points of reference. The people at Play It Koi have their shit together. Plants are always robust, healthy, and shipped in the right window. These guys are top notch.”

Helpful Report

Posted 3 months ago

Karen, coming from someone running a large-scale project in Maine with thousands of plants for comparison, this means a lot. We work hard on healthy stock and hitting the right shipping window, so hearing it landed right makes our day. Thanks for trusting us with the big stuff, and reach out anytime. — The PIK Crew, Play It Koi

Posted 1 month ago

“Fast delivery. Thanks”

Helpful Report

Posted 3 months ago

Thanks, Mike! Glad the order got to you quickly. If you ever need a hand with anything pond-related, just reach out anytime. — The PIK Crew, Play It Koi

Posted 1 month ago

“I’ve had a problem with the hoses in my pond so I called PIK directly. After some questions from their staff we were able to figure out the 1.5” hose I bought elsewhere, WASNT 1.5”. I got the new hoses and they fit perfectly. Thanks for the help!”

Helpful Report

Posted 3 months ago

Hi Lyle, we're so glad our team could help you track down the hose sizing issue and get everything fitting the way it should. Thanks for taking the time to share your experience, and if anything else comes up with your pond, don't hesitate to reach out to us at support@playitkoi.com so we can lend a hand. — The PIK Crew, Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,075 reviews