Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived very healthy and well packaged :)”

Helpful Report

Posted 3 months ago

So glad everything showed up healthy and well packed! We put a lot of care into getting orders out the door safely, so it's great to hear it traveled well. Reach out anytime you have pond questions. — Kristen, Play It Koi

Posted 1 month ago

“My plants always arrive healthy and ready to go. Love buying from you, great selection, quick, but conscientious packaging and shipping, and comparative pricing. My last lotus ('Lady bug') from you was phenomenal in size and health!”

Helpful Report

Posted 3 months ago

Steve, hearing that your plants show up healthy and ready to go makes our day, and we pack them with a lot of care. That Lady Bug lotus really is a stunner, so glad it came in big and healthy for you! Send us a bloom photo once she's flowering, we'd love to see it. — Kristen, Play It Koi

Posted 1 month ago

“Awesome customer service and prompt shipping!”

Helpful Report

Posted 3 months ago

Thanks so much, Cindy! Hearing that the service and quick shipping hit the mark really makes our day. Reach out anytime you need a hand with the pond, we're always happy to talk koi. — Kristen, Play It Koi

Posted 1 month ago

“Placed several orders including a liner and spillway defuser for adding a stream to our existing pond. I have been hesitant in the past to order fish through the mail, especially Koi. But after reading several reviews, we decided to order a few different pond packs. Was very impressed with the speed of processing and shipping. The packaging was even more impressive, with all Koi in great shape. Definitely gonna be getting more.”

Helpful Report

Posted 3 months ago

Fred, this made our day! Taking the leap on koi through the mail is a big deal, and we're so glad the packaging held up and your fish arrived in great shape. Best of luck building out that stream with the liner and spillway diffuser, and send us a pond photo once it's flowing. — The PIK Crew, Play It Koi

Posted 1 month ago

“Red, gorgeous water😃”

Helpful Report

Posted 3 months ago

Thanks so much, Susan! "Red, gorgeous water" pretty much sums up the dream, and I'm so glad your pond is looking that good. Send us a photo sometime, we'd love to see it. — The PIK Crew, Play It Koi

Posted 1 month ago

“You did a fantastic job!”

Helpful Report

Posted 3 months ago

Thanks so much, Jason! Five stars means a lot coming from a fellow pond keeper, and we're glad the order landed well for you. Reach out anytime you need a hand. — The PIK Crew, Play It Koi

Posted 1 month ago

“I purchased mini lotuses and variegated water plants. I was very pleased with the quality of all of the products that I received. I am still completing my potting and will let you know if that goes swimmingly. Thank you”

Helpful Report

Posted 3 months ago

So glad the mini lotuses and variegated water plants showed up in great shape! Love that you're mid-potting, and yes, please do report back on how it goes. If you hit any snags while getting them settled, just reach out and we'll happily talk you through it. — The PIK Crew, Play It Koi

Posted 1 month ago

“Fits perfectly”

Helpful Report

Posted 3 months ago

Thanks so much, Craig! "Fits perfectly" is exactly what we like to hear. Reach out anytime if you need a hand down the road, and we'll be glad to help. — The PIK Crew, Play It Koi

Posted 1 month ago

“The UV lamp is tops.”

Helpful Report

Posted 3 months ago

So glad the UV lamp is doing the trick for you, Cathy! It's one of those quiet workhorses that makes a real difference. Send us a pond photo sometime, we'd love to see your water looking clear. — The PIK Crew, Play It Koi

Posted 1 month ago

“You did great! Everything arrived on time and in good condition.”

Helpful Report

Posted 3 months ago

Thanks so much, Karyn! Glad everything showed up on time and in good shape, that's always the goal with live plants and gear. Drop us a pond photo sometime, we'd love to see how things settle in. — The PIK Crew, Play It Koi

Posted 1 month ago

“So happy with my purchase! I received two big healthy lotus tubers. I had the pot, soil and gravel ready to plant as soon as they arrived. I was supposed to be staining the fence but what is a girl going to do, I’m planting tubers! Thanks so much.”

Helpful Report

Posted 3 months ago

Ha, the fence can wait, Vonda! Two big healthy lotus tubers showing up is exactly the kind of excuse a pond person needs. Sounds like you had the pot, soil, and gravel prepped and ready to go, which is half the battle. Once they settle in, send us a photo of those first leaves unfurling. — The PIK Crew, Play It Koi

Posted 1 month ago

“Plants arrived happy and ready for the pond! They are all thriving. The packaging was first class! I will absolutely be ordering again.”

Helpful Report

Posted 3 months ago

So glad the plants showed up happy and ready to go, George! Packing live plants well takes some care, so it's great to hear it arrived first class. Come back and see us anytime, and send a pond photo once everything settles in. — The PIK Crew, Play It Koi

Posted 1 month ago

“Got plants alive and well. Great addition to my pond.”

Helpful Report

Posted 3 months ago

Thanks so much, David! Nothing beats hearing the plants showed up alive and settled in as a great addition to your pond. If you ever want to send a pond photo or have questions as they spread, reach out anytime. — The PIK Crew, Play It Koi

Posted 1 month ago

“Was awesome easy site to navigate and all in all a joyful experience”

Helpful Report

Posted 3 months ago

So glad the site made things easy and the whole experience felt good, Rusted! That's exactly what we're going for. Reach out anytime you've got pond questions, and we're always happy to see a photo of your setup. — The PIK Crew, Play It Koi

Posted 1 month ago

“Always had a great experience with them. Whether it’s buying plants or Koi supplies like food or medication’s. Would always recommend buying from them.”

Helpful Report

Posted 3 months ago

Thanks so much, Neal! It means a lot that you keep coming back for plants and supplies alike, and that you'd recommend us to other pond folks. Reach out anytime you need a hand picking food or sorting out a treatment. — The PIK Crew, Play It Koi

Posted 1 month ago

“Thank you for your great customer experience and great products.”

Helpful Report

Posted 3 months ago

Thanks so much, Georgia! It means a lot to hear the experience and the products both hit the mark for you. Reach out anytime you've got pond questions, we're always happy to talk koi. — The PIK Crew, Play It Koi

Posted 1 month ago

“The pure bomb worked great even with rainwater and ice...Louisiana playin it koi. Thank for the advice.”

Play It Koi 5 star review on 24th April 2026

Helpful Report

Posted 3 months ago

So glad to hear it, Matthew! The Pure Pond Bomb holding up through rainwater and ice down in Louisiana is exactly what we like to see, and glad we got that double order sorted out too. Reach out anytime, and feel free to send us a pond photo when you get a chance. — Kristen, Play It Koi

Posted 1 month ago

“I was VERY happy with the product I received from play it again Koi. The plants were really healthy looking and the volume of plants received was generous. The plants have been placed in several ponds and are doing very well after a week. I was also impressed at the speed of delivery. From my personal experience you will be happy with you purchase from play it again Koi.”

Helpful Report

Posted 3 months ago

Thanks so much, Scott! Hearing that the plants looked healthy and came in generous bunches, then settled into several ponds well after a week, really makes our day. With floating plants like these, a little extra spread out across ponds usually fills in fast once they get going. Come back and tell us how they look once summer hits. — The PIK Crew, Play It Koi

Posted 1 month ago

“My order of a pond pump impeller was available and shipped out within one day.”

Helpful Report

Posted 3 months ago

Thanks so much, Robert! Glad the impeller was in stock and out the door the next day, getting a pump back up and running fast makes all the difference. Reach out anytime if you need a hand down the road. — The PIK Crew, Play It Koi

Posted 1 month ago

“The plants came fast and in nice condition. We had a dip in temperature and I hope the come back.”

Helpful Report

Posted 3 months ago

Hi Tom, thank you for the kind words about how quickly your plants arrived and the condition they were in. We know a sudden temperature dip can be worrisome, and we'd love to help your plants bounce back, so please reach out to us at support@playitkoi.com and we'll do our best to make it right. We're rooting for a full recovery! — Kristen, Play It Koi

Posted 1 month ago

Play It Koi is rated 4.9 based on 4,075 reviews