Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.88

4.9 Rating 4,170 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,170 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 11th September 2026

Kyra

Play It Koi 5 star review on 28th August 2026

Amanda

847

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Plants arrive in perfect condition”

Helpful Report

Posted 3 months ago

Thanks so much, Dan! Hearing the plants showed up in perfect condition really makes our day, since shipping live plants always keeps us on our toes. Send us a pond photo once they settle in, we'd love to see them growing. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great customer service and always helpful on the phone.”

Helpful Report

Posted 3 months ago

Thanks so much, James! Glad I could help out over the phone, that's my favorite part of the job. Reach out anytime you've got a question, big or small. — Kristen, Play It Koi

Posted 3 months ago

“Needed a new filter. Limited time as our pond was scheduled for its' annual cleaning. Play It Koi got the filter to us in amazingly quick time frame. Really appreciated their assistance in getting things done.”

Helpful Report

Posted 3 months ago

So glad we could get that filter to you in time, Anne! Beating the clock before an annual cleaning is no small thing, and we're really happy it worked out. Reach out anytime you're in a pinch like that again. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great job team.”

Helpful Report

Posted 3 months ago

Thanks so much, Preston! Short and sweet, and we'll take it. Glad the crew did right by you, and don't be a stranger when your pond needs something. — The PIK Crew, Play It Koi

Posted 3 months ago

“Ordering was fast and easy. Great price and communication throughout the process was excellent.”

Helpful Report

Posted 3 months ago

Thanks so much, Glenn! Really glad the ordering went smooth and that the communication hit the mark for you. Reach out anytime you've got a question, and happy pond keeping. — The PIK Crew, Play It Koi

Posted 3 months ago

“Play it Koi is always my source for our pond and fish! We are certainly not pros and are probably doing lots of wrong things but Play It Koi keeps us informed!”

Helpful Report

Posted 3 months ago

This review is actually a positive 5-star review, so a recovery reply wouldn't fit here. If you'd like, I can draft a warm thank-you response instead. Here's a suggested version: Tracy, thank you so much for trusting us with your pond and fish! You don't have to be a pro to do right by your koi, and we're always happy to help you along the way, so feel free to reach out at support@playitkoi.com anytime you have questions. — The PIK Crew, Play It Koi

Posted 3 months ago

“Always a pleasure doing business with this company.”

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Posted 4 months ago

Always a pleasure on our end too, Paul! It means a lot to have you coming back, and we're always here if you ever want to talk pond plants or planning. — The PIK Crew, Play It Koi

Posted 3 months ago

“As an 18 year installer of Waterfeature's....This was our first purchase...Nice experience www.liquiddesignznj.com”

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Posted 4 months ago

Eighteen years installing water features, that means a lot coming from you, Jerald! So glad our first go-round was a good one, and we'd love to keep earning a spot in your projects. Reach out anytime you need a hand. — Kristen, Play It Koi

Posted 3 months ago

“My waterlily arrived healthy , a couple of damage stems but understandable. It’s thriving well in my little pond .Thank you”

Play It Koi 5 star review on 19th May 2026

Helpful Report

Posted 4 months ago

“surprised plants shipped so quickly. Had to keep them inside for a couple of weeks in buckets. They are now out in the pond, happy!”

Helpful Report

Posted 4 months ago

So glad they made it into the pond and settled in happy, John! Buckets for a couple weeks was a smart move while you waited for the right time. Glad Derek got things squared away for you too, and feel free to send a pond photo down the road. — Derek, Play It Koi

Posted 3 months ago

“The pickerel rush came in great condition, but what really set things apart was the great service I received. I had a question about planting them in my 2/3 acre pond and spoke to Kristen. She was so helpful, offered other thoughts for plants, and gave the outstanding service that we all hope to get when we call a business. I will order through Play It Koi for all my pond plants (and have already ordered more).”

Helpful Report

Posted 4 months ago

Anthony, thank you so much for the kind words! I'm thrilled the pickerel rush arrived in great shape, and it was great to work with you! We look forward to helping with all your pond plants, so feel free to reach out at support@playitkoi.com anytime. - Kristen, Play It Koi

Posted 3 months ago

“Everything I ordered was great and they have great customer service”

Helpful Report

Posted 4 months ago

Thanks so much, Derwin! Really glad everything landed well and that our crew could help you out along the way. Don't be a stranger, send a pond photo our way anytime. — The PIK Crew, Play It Koi

Posted 3 months ago

“Everything is growing!!!! All healthy roots.”

Play It Koi 5 star review on 18th May 2026

Helpful Report

Posted 4 months ago

Healthy roots and everything growing, that's exactly what we love to hear! Once they really take off, send us a pond photo, we'd love to see them fill in. — The PIK Crew, Play It Koi

Posted 3 months ago

“I had a question about my order and called customer service. The phone was answered by a real person who went above and beyond to answer my questions. Great service”

Helpful Report

Posted 4 months ago

Hi Shannon, thank you so much for taking the time to share this. We're really glad our team could answer your questions and give you the help you were looking for, and we look forward to being here whenever you need us. — The PIK Crew, Play It Koi

Posted 3 months ago

“All plants arrived in excellent condition! Well packed live plant transport. Great size bulbs? Strong foliage. I planted them the next morning. Cant wait for next year. They should be beautiful! Thank you”

Play It Koi 5 star review on 17th May 2026

Helpful Report

Posted 4 months ago

Thanks so much, Judith! It's great to hear the plants showed up in excellent shape and you got those bulbs in the ground the very next morning. Strong foliage now means a happy show down the road, so snap us a pond photo when they fill in next year. We'd love to see it. — The PIK Crew, Play It Koi

Posted 3 months ago

“Perfect !! 5 Stars !”

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Posted 4 months ago

Perfect is exactly what we love to hear, Kathleen! Thanks so much for the 5 stars, and don't be a stranger if you ever need a hand with anything pond-related. — The PIK Crew, Play It Koi

Posted 3 months ago

“Shipping always fast and in good condition upon arrival. Great information on plants and quirks of varieties. My go to for online pond supplies.”

Helpful Report

Posted 4 months ago

Thanks so much, Nathan! Being your go-to for online pond supplies means a lot, and I'm glad the plant info and variety quirks have been useful. Send us a pond photo sometime, we'd love to see how things are growing. — The PIK Crew, Play It Koi

Posted 3 months ago

“Easy to order. Food arrived ahead of schedule. Will always be happy to support play it koi.”

Helpful Report

Posted 4 months ago

Thanks so much, Dan! Glad the order went smoothly and the food beat the clock getting to you. It means a lot that you'll keep supporting us, and we're always here if you need a hand with anything pond-related down the road. — Derek, Play It Koi

Posted 3 months ago

“My lotus appears to be doing great. The lotus was packaged well and arrived in very good condition. I can not wait to see the flowers. Very pleased with my purchase.”

Helpful Report

Posted 4 months ago

So great to hear, William! Getting a lotus through shipping in good shape is half the battle, so I'm glad it traveled well and settled right in. Once those first blooms open, send us a photo, we'd love to see it. — The PIK Crew, Play It Koi

Posted 3 months ago

“Great service and product”

Helpful Report

Posted 4 months ago

Thanks so much, Ryan! Five stars on both the service and the product means a lot to us. Reach out anytime as you get things rolling, we're always happy to talk pond. — The PIK Crew, Play It Koi

Posted 3 months ago

Play It Koi is rated 4.9 based on 4,170 reviews